Changing Telephone Lines Broadband Help

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jackfry

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Topic # 84865 9-Jun-2011 19:05

Hi,

I have two phone lines/numbers. Have had them both ever since dial up and just decided to remove one and move my broadband to the other line. Only problem is I dont know how to change my broadband between lines/number.

Any help on how to do this??

Thanks :)

sbiddle

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Reply # 479454 9-Jun-2011 19:08

I'm guessing you haven't tried calling your ISP yet? You will need to do this as they will need to lodge a work order with Chorus to transfer the sevice from one line to the other.

johnr

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Reply # 479459 9-Jun-2011 19:27

You might be charged for this

NonprayingMantis

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Reply # 479461 9-Jun-2011 19:46

ask your ISP

jackfry

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Reply # 479467 9-Jun-2011 20:03

I have talked to my ISP and they have set up broadband on the other line but im still on my old line.

jackfry

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Reply # 482494 18-Jun-2011 12:05

I have now changed the physical line over but my speed has dramatically decreased.

Now:
Line Rate - Upstream (Kbps):
856
Line Rate - Downstream (Kbps):
3880

Before:
Line Rate - Upstream (Kbps):
1243
Line Rate - Downstream (Kbps):
12586

Any thoughts on what could be causing this to happen?? Maybe line noise, im not to familiar with this though?

                                DownStream UpStream
SNR Margin (0.1 dB):
                         118                       127

Attenuation (0.1 dB):       170                        47

sbiddle

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Reply # 482517 18-Jun-2011 13:03

What were your attenuation figures on the old line?

Odds are your internal house wiring is dodgy and causing the issue. If you don't have a master ADSL filter I'd recommend one rather than plug in filters.

jackfry

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Reply # 482702 18-Jun-2011 22:58

This is the line stats for the line that I changed over to;

http://postimage.org/image/13ifusns4/

And this is the original line that I swapped from;

http://postimage.org/image/13jcxjlno/

RunningMan

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Reply # 482725 19-Jun-2011 08:47

Given the attenuation figures are within 1dB, but there is a wildly varying line rate, something is putting a lot of noise on the line.

I'd be looking at both a master filter, and a check of all the internal wiring for loose/corroded conections or unused stubs of wiring going off to nowhere.

If that fails, then there may be an external problem with the new pair.