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ricochet

1 post

Wannabe Geek


#8505 5-Jul-2006 15:30
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Hey, I've signed up for Xtra Broadband and have recieved my adsl modem etc and was connected to broadband at the exchange on Monday. My problem is when I connect my adsl modem to the phone jack through the filter I do not get the adsl light come up. I've rung telecom many times to try in sort this out but it wont work. Im thinking that it might be to do with a monitored alarm that is installed in our house. My flatmate only just bought the house and there is a paradox monitored alarm installed but it has been turned off and no power supplied to it. It was installed in 2002 but dont know any other details about it, like who installed it.
Could this alarm be causing me problems? If so can I unwire the phone lines to the alarm to resolve it?

Thanks, sorry about this discription being so long-winded. Hope I explained it alright. Any help would be appreciated.

Glenn

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nzbnw
2369 posts

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Spark

#40513 5-Jul-2006 16:02
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Hi

When I did a self install for Xtra ADSL for a customer, I found that in this case the phone jack was faulty, have u tried plugging the modem into another jack to confirm this??

Cheers Smile








Mayhem
82 posts

Master Geek


#40519 5-Jul-2006 16:39

When you have an alarm in your house and it is monitered then you need to call your alarm service people as well as you will need to filter your lines from your alarm which can cause problems with your broadband connection.  cost is relatively cheap.


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