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nix

nix

140 posts

Master Geek


#87343 26-Jul-2011 14:04
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I was called to a client who has been out of her office for the school office. She is a customer of PlaNet Internet who are resellers of KC Internet.

She is unable to get online via PlaNet. I called all of the numbers I have for PlaNet and KC Internet but I get a disconnected tone on everything - land and mobile numbers.

Does anyone have an idea what has happened? I guess I need to move my client over to another provider.

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mattwnz
16705 posts

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  #498034 26-Jul-2011 14:30
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Never heard of either. What are their URLs, and are their websites online?

cws82us
768 posts

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  #498039 26-Jul-2011 14:36
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think hes talking about http://www.pl.net/




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nix

nix

140 posts

Master Geek


  #498043 26-Jul-2011 14:41
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Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.

mattwnz
16705 posts

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  #498045 26-Jul-2011 14:47
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nix: Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.


PLaNets phone number on their website 0800 752638. Is that the number you get no dial tone on?

nix

nix

140 posts

Master Geek


  #498055 26-Jul-2011 15:05
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That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.

mattwnz
16705 posts

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  #498056 26-Jul-2011 15:09
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nix: That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.


That is odd. The kc website says there are no problems. Have you tried emailing their support and got a ticket number from them?

raytaylor
3461 posts

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Trusted

  #498299 26-Jul-2011 23:51
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This is normal if the ISP uses voip lines for its call centre.
Pl.net are an older niche ISP, and kc.net is also a small niche one based in auckland that caters to other small isp's around the country. Both have been around since BBS days in NZ.




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nix

nix

140 posts

Master Geek


  #498618 27-Jul-2011 17:51
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I heard from PlaNet support today that they had been the recipient of a change by Telecom. Hopefully things are sorted now.

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