PlaNet Internet down?

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nix

137 posts

Master Geek
+1 received by user: 1

Topic # 87343 26-Jul-2011 14:04

I was called to a client who has been out of her office for the school office. She is a customer of PlaNet Internet who are resellers of KC Internet.

She is unable to get online via PlaNet. I called all of the numbers I have for PlaNet and KC Internet but I get a disconnected tone on everything - land and mobile numbers.

Does anyone have an idea what has happened? I guess I need to move my client over to another provider.

mattwnz

13982 posts

Uber Geek
+1 received by user: 1763

Reply # 498034 26-Jul-2011 14:30

Never heard of either. What are their URLs, and are their websites online?

cws82us

726 posts

Ultimate Geek
+1 received by user: 6

Reply # 498039 26-Jul-2011 14:36

think hes talking about http://www.pl.net/

The Biggest and the Best.

nix

137 posts

Master Geek
+1 received by user: 1

Reply # 498043 26-Jul-2011 14:41

Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.

mattwnz

13982 posts

Uber Geek
+1 received by user: 1763

Reply # 498045 26-Jul-2011 14:47

nix: Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.

PLaNets phone number on their website 0800 752638. Is that the number you get no dial tone on?

nix

137 posts

Master Geek
+1 received by user: 1

Reply # 498055 26-Jul-2011 15:05

That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.

mattwnz

13982 posts

Uber Geek
+1 received by user: 1763

Reply # 498056 26-Jul-2011 15:09

nix: That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.

That is odd. The kc website says there are no problems. Have you tried emailing their support and got a ticket number from them?

raytaylor

3174 posts

Uber Geek
+1 received by user: 593

Trusted

Reply # 498299 26-Jul-2011 23:51

This is normal if the ISP uses voip lines for its call centre.
Pl.net are an older niche ISP, and kc.net is also a small niche one based in auckland that caters to other small isp's around the country. Both have been around since BBS days in NZ.

Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

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nix

137 posts

Master Geek
+1 received by user: 1

Reply # 498618 27-Jul-2011 17:51

I heard from PlaNet support today that they had been the recipient of a change by Telecom. Hopefully things are sorted now.