PlaNet Internet down?

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nix

147 posts

Master Geek
+1 received by user: 6

#87343 26-Jul-2011 14:04

I was called to a client who has been out of her office for the school office. She is a customer of PlaNet Internet who are resellers of KC Internet.

She is unable to get online via PlaNet. I called all of the numbers I have for PlaNet and KC Internet but I get a disconnected tone on everything - land and mobile numbers.

Does anyone have an idea what has happened? I guess I need to move my client over to another provider.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#498034 26-Jul-2011 14:30

Never heard of either. What are their URLs, and are their websites online?

cws82us

788 posts

Ultimate Geek
+1 received by user: 23

#498039 26-Jul-2011 14:36

think hes talking about http://www.pl.net/

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nix

147 posts

Master Geek
+1 received by user: 6

#498043 26-Jul-2011 14:41

Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#498045 26-Jul-2011 14:47

nix: Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.

PLaNets phone number on their website 0800 752638. Is that the number you get no dial tone on?

nix

147 posts

Master Geek
+1 received by user: 6

#498055 26-Jul-2011 15:05

That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#498056 26-Jul-2011 15:09

nix: That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.

That is odd. The kc website says there are no problems. Have you tried emailing their support and got a ticket number from them?

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raytaylor

4076 posts

Uber Geek
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Trusted

#498299 26-Jul-2011 23:51

This is normal if the ISP uses voip lines for its call centre.
Pl.net are an older niche ISP, and kc.net is also a small niche one based in auckland that caters to other small isp's around the country. Both have been around since BBS days in NZ.

Ray Taylor

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nix

147 posts

Master Geek
+1 received by user: 6

#498618 27-Jul-2011 17:51

I heard from PlaNet support today that they had been the recipient of a change by Telecom. Hopefully things are sorted now.