Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

nix



137 posts

Master Geek
+1 received by user: 1


Topic # 87343 26-Jul-2011 14:04
Send private message

I was called to a client who has been out of her office for the school office. She is a customer of PlaNet Internet who are resellers of KC Internet.

She is unable to get online via PlaNet. I called all of the numbers I have for PlaNet and KC Internet but I get a disconnected tone on everything - land and mobile numbers.

Does anyone have an idea what has happened? I guess I need to move my client over to another provider.

Create new topic
14273 posts

Uber Geek
+1 received by user: 1848


  Reply # 498034 26-Jul-2011 14:30
Send private message

Never heard of either. What are their URLs, and are their websites online?

731 posts

Ultimate Geek
+1 received by user: 6


  Reply # 498039 26-Jul-2011 14:36
Send private message

think hes talking about http://www.pl.net/




               The Biggest and the Best.

nix



137 posts

Master Geek
+1 received by user: 1


  Reply # 498043 26-Jul-2011 14:41
Send private message

Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.

14273 posts

Uber Geek
+1 received by user: 1848


  Reply # 498045 26-Jul-2011 14:47
Send private message

nix: Pl.Net / PLaNet is a very old and respected ISP in NZ.http://www.pl.net/

I know nothing about KCI http://www.kci.net.nz/ Not promising when their phones have a disconnection tone.


PLaNets phone number on their website 0800 752638. Is that the number you get no dial tone on?

nix



137 posts

Master Geek
+1 received by user: 1


  Reply # 498055 26-Jul-2011 15:05
Send private message

That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.

14273 posts

Uber Geek
+1 received by user: 1848


  Reply # 498056 26-Jul-2011 15:09
Send private message

nix: That is only one of the numbers that I am getting a disconnected tone on. I have also got a mobile and landline number.


That is odd. The kc website says there are no problems. Have you tried emailing their support and got a ticket number from them?

3224 posts

Uber Geek
+1 received by user: 624

Trusted

  Reply # 498299 26-Jul-2011 23:51
Send private message

This is normal if the ISP uses voip lines for its call centre.
Pl.net are an older niche ISP, and kc.net is also a small niche one based in auckland that caters to other small isp's around the country. Both have been around since BBS days in NZ.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




nix



137 posts

Master Geek
+1 received by user: 1


  Reply # 498618 27-Jul-2011 17:51
Send private message

I heard from PlaNet support today that they had been the recipient of a change by Telecom. Hopefully things are sorted now.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.