good customer service for me.

Forums › New Zealand Broadband › good customer service for me.

thomas09

27 posts

Geek
Inactive user

#8818 31-Jul-2006 18:12

after asking Woosh some questions through email about Quicksilver and their plans i was informed by one of their staff that my modem has been connecting to a base station iver 10km away instead of one a couple of 100 metres away. I continued to ask how this could happen and how to fix it...didnt work. next day i was personally emailed by their staff asking if it was ok to send a technician free of charge to fix this problem i have. just got a call to confirm my time for tomorrow. any one else have helpful services from woosh? i guess they got their act together

JAMMAN2110

872 posts

Ultimate Geek
+1 received by user: 4

Trusted

#42991 31-Jul-2006 18:20

Now that's good service! :D

thomas09

27 posts

Geek
Inactive user

#42992 31-Jul-2006 18:25

yeah thats what i thought. i didnt think they would ask to send a techy. i guess they just want to keep their customers

swiftideas

34 posts

Geek

#43058 1-Aug-2006 12:57

/... and yet in another post you recommend someone go with wired country over Woosh??
You're not exactly a loyal customer are you?

geekygeek

1 post

Wannabe Geek

#43062 1-Aug-2006 14:18

RE:
swiftideas
Wannabe Geek

/... and yet in another post you recommend someone go with wired country over Woosh??
You're not exactly a loyal customer are you?

U get a lot of that on this forum…that gets me talking really

Hi there, this is my first post so should probably introduce meself... been with Woosh for 6 months or so...not as geeky as id like to be

I must say i have had some appalling service to start with from their sales unit, took two weeks to receive my equipment yaadi yaada, however, have loved every bit of their tech helpdesk ever since....considering their not so reliable network and periodic outages, i have received nothing but exceptional customer service from their helpdesk...those guys bend over their backs to help you when can....

reading other posts from people here who have been dished heaps of free stuff and credits etc by woosh in an attempt to get their act together n in acknowledgement to the say the least (again) for their not so reliable network; I think oosh deserve's some credit and not the usual blithering... try asking when was the last time telecom dished out a free stuff to their moma.... give some credit where due, wouldnt hurt much and stop bein self centered prick in the pretext of i am not receiving "the service i am paying for" etc crap....amazes how some moaners since past one year are still stuck with Woosh…if their service isnt good enough, y don’t u take the highway to Telecom and likes of it??

And then there are those usual counselors on this site, providing emotional counseling to the regular moaners rather than providing practical solutions...

give as much constructive criticism and feedback where due and credit as well where due...Give them a break. Don’t sweat the small stuff....

Hopefully this forum is used for more constructive discussions than petty discussion on how someone got some free stuff out and i certainly wouldn’t loose my sleep over termination fee etc..... i think I would best benefit cost benefit analysis (with an eye for free stuff) if I stayed with my moma not paying a cent for nothing...so as the site is designed for, lets stick to constructive discussions and not defeat the purpose of this forum...

I would be keen to know others (aside counsellors on this forum) fair experiences with woosh service….lets get it cracking people… peace>>

thomas09

27 posts

Geek
Inactive user

#43076 1-Aug-2006 16:49

hey i was just saying that if he could get wired country then why not? also an update on the techy. he was great now my speeds have gone from 200kbps down and 60kbps up to 1200kbps down and 200kbps up. also i asked a few questions and they are still going to release wimax (i think thats what he ment). they are going to release IPTV Sky digital (says on their website)

oh yeah and he said that if i want to switch from Wireless to ADSL i should just yell out and ill get it.

I think woosh deserves a clap! *claps outloud*

great customer care

Old Grey Geek

149 posts

Master Geek
+1 received by user: 10

#43078 1-Aug-2006 17:21

It's good to hear satisfied people for a change. We have to admit that some ISP's forget what the s in ISP stands for service, most seem to believe we are privileged to use their equipment because we pay. There's a little more to any successful business than just that. Well, at least I like to think so.
Anyway Thomas, what did the tech do? put a big reflector behind your antenna? ;-)

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thomas09

27 posts

Geek
Inactive user

#43079 1-Aug-2006 17:26

yeah its great and woosh announced that they have made deals with Sky TV for IPTV ... click here

bradstewart

4338 posts

Uber Geek
+1 received by user: 166

Retired Mod

Trusted

Lifetime subscriber

#43080 1-Aug-2006 17:28

That might not happen yet as the governemnt intend to reauction the spectrum in 2010.

Please dicuss the deals in a new thread