SOS, Auckland Flat bush no broadband...

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AceVentura

7 posts

Wannabe Geek

#89196 27-Aug-2011 21:59

guys, really need some help
i moved into flat bush for a while, my isp is slingshot.
when i scheduled move my house, i ask the cs from slingshot, how long should i wait for the broadband, they told me within 1 week...

after i moved in, phone line not ready, broadband not ready, anyway, long story short, they told me i need to wait for the exchange port.
they told me i am on the waiting list that need to wait until oct, 2011.

hopeless isp! but, when i asked other isp, they all pointed to telecom, because they all rent the port from telecom.

anyway, can any one share some same experiences? if u were/is on the waiting list, how long you been waiting to get connected?

very appreciate for your reply.
i am so desperate... dial-up just drive me nuts...

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#512982 27-Aug-2011 23:26

where abouts are you in flat bush? put your address into telecomwholesale.co.nz/maps and copy the results here.

some areas of flat bush are on FTTH trial (fibre) and you won't be able to get a standard DSL connection.

if it is a port waiter situation there is absolutely nothing you can do. no matter how much you jump up and down it won't change a thing. you will need to simply order the connection and wait for a port to become available (if you cancel the connection request for any reason you loose your place on the list) .

Zeon

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#512985 28-Aug-2011 00:00

If there aren't enough Telecom WHolesale ports and the Exchange hasn't been unbundled then you won't be able to get standard DSL, no matter the ISP.

You may be able to get fixed wireless e.g. Wired Country though.

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AceVentura

7 posts

Wannabe Geek

#513021 28-Aug-2011 09:54

matt45: where abouts are you in flat bush? put your address into telecomwholesale.co.nz/maps and copy the results here.

some areas of flat bush are on FTTH trial (fibre) and you won't be able to get a standard DSL connection.

if it is a port waiter situation there is absolutely nothing you can do. no matter how much you jump up and down it won't change a thing. you will need to simply order the connection and wait for a port to become available (if you cancel the connection request for any reason you loose your place on the list) .

matt, thanks for this info, from that map, i found that my area will have adsl2 on sep/11 finger crossed.

don't know how long i should wait for exact date for connection.

but it is a very great news for me.

thanks man!!

webwat

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#514584 31-Aug-2011 16:50

I agree that Slingshot have their limitations in customer service, but how can you complain that Telecom's shortage of ports has anything to do with Slingshot? Also, the estimate given of when a port might be available is not set in stone so don't bank on that.

Check whether you can see the Albany Heights radio tower from your place (at least from the roof). If so, you might be able to call Compass and get wireless. Its a bit restrictive in terms of download quotas, but doesn't require a Telecom link.

Time to find a new industry!

AceVentura

7 posts

Wannabe Geek

#514618 31-Aug-2011 17:46

webwat: I agree that Slingshot have their limitations in customer service, but how can you complain that Telecom's shortage of ports has anything to do with Slingshot? Also, the estimate given of when a port might be available is not set in stone so don't bank on that.

Check whether you can see the Albany Heights radio tower from your place (at least from the roof). If so, you might be able to call Compass and get wireless. Its a bit restrictive in terms of download quotas, but doesn't require a Telecom link.

mate, i asked vodafone, orcon, slingshot, telestra, and other isps, they told me in my area, they don't have exchange port, the only company got those ports is telecom.

apparently, if telecom can do their hardware properly, this thing won't happen right?
also, some of the people who living in this area wait more than half year to get broadband, itz all because telecom didn't do their job properly at the beginning.

if it is wholesale's problem, what can those retailers capable to do?

btw, i can't see the albany tower, it about more than 40km from my place to albany...

thanks anyway

matt45

311 posts

Ultimate Geek
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#514742 31-Aug-2011 21:57

mate, i asked vodafone, orcon, slingshot, telestra, and other isps, they told me in my area, they don't have exchange port, the only company got those ports is telecom.

apparently, if telecom can do their hardware properly, this thing won't happen right?
also, some of the people who living in this area wait more than half year to get broadband, itz all because telecom didn't do their job properly at the beginning.

if it is wholesale's problem, what can those retailers capable to do?

btw, i can't see the albany tower, it about more than 40km from my place to albany...

thanks anyway

To clarify ... ALL exchanges are "unbundled" wether or not any other ISP has any equipment in that exchange is up to them (they won't bother if its not economically viable) and ... in FTTN cabinets only telecom wholesale have equipment (ports) all resellers (orcon, vfone, telstra, telecom retail etc) buy the service from telecom wholesale ... if telecom wholesale have no spare ports you will NOT get immediate service from ANY provider inc telecom retail.

its not a case of anyone "doing their job properly" (unless you argue that they should upgrade faster) its simply a case of nill capacity.

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webwat

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#515235 1-Sep-2011 18:01

In terms of "doing their job properly", you may find they did a good job of assessing the return from installing extra hardware in that area and found it wasn't viable. If it's cabinetised, there may not be space for extra DSL cards in the cabinet so might be an expensive project to roll out a new cabinet. If not, you may be quite far from the exchange anyway, which slows internet down a lot. Either way, Telecom sometimes doesn't have enough demand in rural areas to justify whatever its going to cost them to upgrade that part of their network.

I noticed that Dairy Flat is served from the Red Beach Exchange, so hopefully there is some chance to cabinetise more areas around your side of the motorway.

Time to find a new industry!

sbiddle

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#515277 1-Sep-2011 19:14

AceVentura:
webwat: I agree that Slingshot have their limitations in customer service, but how can you complain that Telecom's shortage of ports has anything to do with Slingshot? Also, the estimate given of when a port might be available is not set in stone so don't bank on that.

Check whether you can see the Albany Heights radio tower from your place (at least from the roof). If so, you might be able to call Compass and get wireless. Its a bit restrictive in terms of download quotas, but doesn't require a Telecom link.

mate, i asked vodafone, orcon, slingshot, telestra, and other isps, they told me in my area, they don't have exchange port, the only company got those ports is telecom.

apparently, if telecom can do their hardware properly, this thing won't happen right?
also, some of the people who living in this area wait more than half year to get broadband, itz all because telecom didn't do their job properly at the beginning.

if it is wholesale's problem, what can those retailers capable to do?

btw, i can't see the albany tower, it about more than 40km from my place to albany...

thanks anyway

The problem has nothing to do with Telecom not doing their job properly.

Right now Chorus are towards the end of their nationwide rollout of 3500 new FTTN cabinets, and the Auckland region still has a few hundred cabinets to be installed. There are another 22 new cabinets installed in this area in June and another 15 that go live in September. There is nothing you can do at this stage but wait - when you are cabinetised you'll see great speeds.

RunningMan

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#515282 1-Sep-2011 19:19

webwat: I noticed that Dairy Flat is served from the Red Beach Exchange, so hopefully there is some chance to cabinetise more areas around your side of the motorway.

Trouble is, I think the O.P. is about 55km away from Dairy Flat, not too sure what sync speed he'll see at the end of that length of cable ;-)

AceVentura

7 posts

Wannabe Geek

#515294 1-Sep-2011 19:47

from my point of view, as the city development, the hardware should sync.
for example, if the city allow the building company start to build a new area, they have to get connect with power, gas, water etc itz call "hardware", right?
i reckon internet is also belongs to the "hardware", even the house hasn't build up yet, the city council got the plan, they know exactly how many sections they got in this area right?
if all the "hardware" can get connect, why we need to wait for the internet? why there no one waiting for the power? waiting for the water connect?

it doesn't matter the speed, slow or fast, fiber or bronze, at least, this is everyday use, just like power.

so tell me, or help me understand, why should we wait for internet?
my conclusion: they did not do they job properly at the beginning, no foresaw the future development.

sbiddle

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#515299 1-Sep-2011 19:56

AceVentura:

from my point of view, as the city development, the hardware should sync.
for example, if the city allow the building company start to build a new area, they have to get connect with power, gas, water etc itz call "hardware", right?
i reckon internet is also belongs to the "hardware", even the house hasn't build up yet, the city council got the plan, they know exactly how many sections they got in this area right?
if all the "hardware" can get connect, why we need to wait for the internet? why there no one waiting for the power? waiting for the water connect?

it doesn't matter the speed, slow or fast, fiber or bronze, at least, this is everyday use, just like power.

so tell me, or help me understand, why should we wait for internet?
my conclusion: they did not do they job properly at the beginning, no foresaw the future development.

You're failing to acknowledge the fix is in place. Telecom's cabinetisation project started in 2006 and in the last ~3 years over 3000 cabinets have been installed. In the real world a $1 billion project to deploy 3500 cabinets can't happen overnight, and the area you've living was partially upgraded in June and will be finished in September. Nobody "didn't do their job proerly", it's simply the reality that a job like this can't magically happen over night.

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matt45

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#515401 1-Sep-2011 22:28

AceVentura:
why we need to wait for the internet? why there no one waiting for the power? waiting for the water connect?

Power and water/sewerage i beleive are required by law. unfortunatly internet is not your god or law given right.

Zeon

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#515830 2-Sep-2011 16:33

matt45:
AceVentura:
why we need to wait for the internet? why there no one waiting for the power? waiting for the water connect?

Power and water/sewerage i beleive are required by law. unfortunatly internet is not your god or law given right.

And secondly I can guarantee you there will be at least one if not 2 or 3 ways to get internet at your place be it fixed wireless with compass/araneo/whoever, 3g, satellite....

Your just bitching because you chose to live in the middle of nowhere and there isn't DSL.....

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AceVentura

7 posts

Wannabe Geek

#515855 2-Sep-2011 17:35

Zeon:
matt45:
AceVentura:
why we need to wait for the internet? why there no one waiting for the power? waiting for the water connect?

Power and water/sewerage i beleive are required by law. unfortunatly internet is not your god or law given right.

And secondly I can guarantee you there will be at least one if not 2 or 3 ways to get internet at your place be it fixed wireless with compass/araneo/whoever, 3g, satellite....

Your just bitching because you chose to
live in the middle of nowhere and there isn't DSL.....

dannemora is middle of nowhere? you are wrong my friend, i asked my neighbors about this issue, they told me, most of them were spend some quality time on waiting, some of them wait even for a year, this place got 2 high school, ormiston and mission height college, all of them were surprised when they heard no internet for a long time from their ISP.
even one of my neighbors' wifi name is"finally we got our broadband"

3g, satellite, yes, i got them all, im using 3g at the moment, but it is slower and expensive than normal broadband.

im not bitching anything, im accept the truth, and seeking for a better solution.
after all it is a very nice neighborhood and no internet just sucks...

webwat

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#515985 2-Sep-2011 23:00

Sorry flat bush is a different story, don't know why I thought you were somewhere else! Please check whether you are getting fibre instead of ADSL. If you don't have it already (like some other developments in Flat Bush) then it may be coming. Applying for ADSL to move to one of these subdivisions might not always get information about what is being installed. The developer is responsible for organising utility infrastrucure and I reckon new telecom works might be complicated or delayed while Chorus is busy working through its UFB restructure.

Time to find a new industry!

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