Trusted
After 4 phone calls to woosh, a new modem (Luckily I live on the same street as the local Woosh pick up site), at least 10 resets and moving the modem all over the place it is still not resolved. They tell me that my signal might be too strong, but when I move it to other places the signal drops, as does the speed.
Where the modem usually sites gives Woosh a signal reading of Delta 15, which is apparently about as good as it gets. This is to be expected as I am approx. 100m from the cell site with only a piece of 4mm glass between the modem and the cell site aerial.
They have now escalated the issue and will call me when they find out more (I'm not keeping my hopes up). Cant wait to move in November and get TCL Cable.
Also - Woosh REALLY need to get some tech's that can speak and understand a good level of english. I'm sure they are qualified but honestly, trying to understand some of the things they are saying on a cellphone call (and with lots of background noise in their call centre) when the english leaves alot to be desired is frustrating to say the least.
