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Topic # 9024 14-Aug-2006 18:24
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After several weeks of slow speeds I made (yet another) call to the Woosh helpdesk today. According to the Woosh Speedtest (www.woosh.com/speedtest), www.nzdsl.co.nz/speedtest and www.speedtest.co.nz I was getting an average download rate of.......85 Kb/Sec

After 4 phone calls to woosh, a new modem (Luckily I live on the same street as the local Woosh pick up site), at least 10 resets and moving the modem all over the place it is still not resolved. They tell me that my signal might be too strong, but when I move it to other places the signal drops, as does the speed.

Where the modem usually sites gives Woosh a signal reading of Delta 15, which is apparently about as good as it gets. This is to be expected as I am approx. 100m from the cell site with only a piece of 4mm glass between the modem and the cell site aerial.

They have now escalated the issue and will call me when they find out more (I'm not keeping my hopes up). Cant wait to move in November and get TCL Cable.

Also - Woosh REALLY need to get some tech's that can speak and understand a good level of english. I'm sure they are qualified but honestly, trying to understand some of the things they are saying on a cellphone call (and with lots of background noise in their call centre) when the english leaves alot to be desired is frustrating to say the least.




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Reply # 43927 14-Aug-2006 19:45
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Living to close to a serving cell can cause issues thats for sure



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  Reply # 43928 14-Aug-2006 19:50
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But even if I move it to a spot that just has average reception...same problem




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Reply # 43929 14-Aug-2006 19:54
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Your still in the same house area

Also having the modem sitting to close to glass can cause relection (noise) cause of the Freq Woosh operate on



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  Reply # 43930 14-Aug-2006 19:58
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But they even said from their end that when I moved it that the signal dropped to a level that they would expect of an average user. It wasnt by glass at this point.

Stupid Woosh




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  Reply # 43931 14-Aug-2006 20:03
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They also connected me to the cell site on Feltex Lane (lol) which is further away, again - same issue.

Johnr - apprecaite your insight into this. Will post again if/when I get a resolution.




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