Here is a tracert from a local machine connected directly to the firewall/router
Tracing route to dts.net.nz [202.20.5.181]
over a maximum of 30 hops:
1 2 ms 2 ms <1 ms 192.168.1.1
2 13 ms * 6 ms dts-dts1-c4-gw.dts.net.nz [202.20.3.1]
3 11 ms 10 ms 8 ms 202.20.5.181
But when I do a speedtest to Citylink I get these numbers

Does that look right? I can't believe with the low number of links between our location and the ISP we would see such a drop in speed
Thanks