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networkn

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#91863 21-Oct-2011 13:23
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Hi There!

I am wondering if some of the people with Fibre connections or similar would mind letting me know what the cancellation policy of the  contract you have is? 

In the past, contracts I have seen, have been pretty reasonable. If you move, and there is no option to install the same service, then the contract is cancelled with either no or a very small termination fee.

I have been offered a 100Mbit Circuit and a 10Mbit Circuit (Not sure what underlying connection is there), by an ISP, and the cancellation policy, is complete payment till end of term. This seems pretty tough and I am trying to determine if this my ISP's policy or the provider underneath?

Also in terms of installation, are there any factors other than length of term you can use to negotiate a cheaper installation fee?
 
Also the 100Mbit Circuit has a 10Mbit CIR, should I be concerned that I will 90% of the time get 10-20Mbps and the rest of the time get more than that?

Thanks in advance. 

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sbiddle
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  #536125 21-Oct-2011 13:32
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There isn't really a simple answer to your qestion because it's not really a simple question. Contact term will depend entirely on what the ISP offers or negotiate and who the provider is. Depending on the installation type it's not uncommon for an install + hardware to easily cost $3000+ and if you're not paying this then somebody will be. 

Zeon
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  #536137 21-Oct-2011 14:11
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Yea the policy for our contract is payment for 100% of the remaining value of the contract with some leeway (if the fibre provider can service your new location you can take your contract to your new premise). It's kinda stupid as the provider allready had a POP in our building so just ran a cat5e cable down a couple of floors (and charged $500 installation 'fee'). This will hopefully change with UFB.

Our provider is Telstra.




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networkn

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  #536142 21-Oct-2011 14:32
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So if we have a POP at the same location as the servers etc, we shouldn't really be charged an Installation fee (or minimal) correct?

Zeon
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  #536174 21-Oct-2011 15:38
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Well if you or the provider share a common POP then I think it silly to have such a tough contract as the cost to them of providing you a service is minor (just a cable run and a few config changes most likely).




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Regs
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  #536366 22-Oct-2011 09:01
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if the fibre has to be built out to your location, then you're much more likely to get a contract with 'heavy' penalties than for a location that already has fibre. the cost recovery of the build has to be achieved somehow..


nb: i recently enquired about circuit costs, apparently telecom are offering *much* better pricing on fibre circuits now that the UFB is starting to roll out.




sbiddle
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  #536369 22-Oct-2011 09:36
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Regs: if the fibre has to be built out to your location, then you're much more likely to get a contract with 'heavy' penalties than for a location that already has fibre. the cost recovery of the build has to be achieved somehow..


nb: i recently enquired about circuit costs, apparently telecom are offering *much* better pricing on fibre circuits now that the UFB is starting to roll out.


HSNS pricing dropped a few months ago, whole prices for a 100Mbps fibre connection without any CIR dropped quite significantly, and is just unnder $400 now from memory.


webwat
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  #536437 22-Oct-2011 13:45
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networkn: So if we have a POP at the same location as the servers etc, we shouldn't really be charged an Installation fee (or minimal) correct?


There will always be an install fee for fibre, it pretty much covers network configuration etc if theres already a POP, but getting fibre from the street into a building generally seems to be at least $3000. Citilink list what buildings they are in on their website. The fibre companies haven't really been willing to discount in the past, just seems to be the competitive landscape for infrastructure businesses.

10% CIR isn't very good, but only a problem if the network is very congested. You wouldn't want a server to have heavy usage during peak periods without a CIR that reflects minimum requirements, especially if users are also on congested networks that peak around the same time.




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