Problems with Clickinternet?

Forums › New Zealand Broadband › Problems with Clickinternet?

jpoc

766 posts

Ultimate Geek
+1 received by user: 174

Topic # 94588 14-Dec-2011 12:57

The ISP called clickinternet seems to be new (domain registered last week) and they have taken on the former customers of NZNET. I do not know if they are new or if it is a rebadge of the old NZNET.

Their website says that those former customers will get a double bandwidth allowance until the end of March 2012.

That would be good were it not for the fact that, since yesterday afternoon, my service has been down.

Any other NZNET transferees having problems?

Zeon

3409 posts

Uber Geek
+1 received by user: 404

Trusted

Reply # 557875 14-Dec-2011 13:31

Bit dodgey,
I wonder if the people running it were in any way connected to NZNet?

sittingduckz

448 posts

Ultimate Geek
+1 received by user: 104

Reply # 557876 14-Dec-2011 13:31

My Internet dropped out about 8:30am yesterday but I spoke to the NEW director and it was sorted very quickly. May have been the change of wholesaler. It's now through Fastcom.

Pretty good start if you ask me, good speeds as well :)

Not sure if they are taking over the NZNet Name/ offices/ servers or staff but they should be in contact with customers shortly with an update

sittingduckz

448 posts

Ultimate Geek
+1 received by user: 104

Reply # 557879 14-Dec-2011 13:35

Zeon: Bit dodgey,
I wonder if the people running it were in any way connected to NZNet?

As far as I can see, he has had no previous link to NZNet, just saw an existing customer base, all be it an upset bunch of customers :)

sittingduckz

448 posts

Ultimate Geek
+1 received by user: 104

Reply # 557881 14-Dec-2011 13:44

Latest update:

http://clickinternet.co.nz/0233_001.pdf

Ragnor

8027 posts

Uber Geek
+1 received by user: 387

Trusted

Subscriber

Reply # 557932 14-Dec-2011 15:22

Looks like a retail brand/arm of fastcom or a related company, a bit goggling finds the director of clickinternet is the CTO of Fastcom.

Same guy that used to work for ProNet and ICTS back in the day.

Sounds like they will have the experience to run a decent operation but personally I would probably consider moving to a larger established ISP with a good track record.

TrafficControl

4 posts

Wannabe Geek

Reply # 557976 14-Dec-2011 17:10

.... Chief Bottle Washer from Click Internet ....

Firstly .. JPOC .. please bear in mind that NZ Net is not my fault. The liquidator as of midnight last Thursday effectively let all the customers go. We were asked to pick up the pieces.

I am really sorry to hear things are not across for you yet. I can tell you right now that we have a fault logged with Chorus for your connection and we are pressing for updates on these. Trust me we will get you online but approx 30 of the 300 odd connections have had issues and each needs some attention paid to it.

Thanks for the support from everyone and RAGNOR our supporting network and clients are large so I am quite confident that the performance of our services and business will run give any of the big guys a run for there money.

A press release is coming out soon and will be posted to our website.

jpoc

766 posts

Ultimate Geek
+1 received by user: 174

Reply # 557998 14-Dec-2011 17:49

TrafficControl: .... Chief Bottle Washer from Click Internet ....

Firstly .. JPOC .. please bear in mind that NZ Net is not my fault. The liquidator as of midnight last Thursday effectively let all the customers go. We were asked to pick up the pieces.
......

I do realise that and I appreciate that you guys must have been working to very tight timescales to get as many people over as you did.

I would like to point out that my original topic title was simply clickinternet. Some geekzone staffer has seen fit to edit the title without making it clear that it was they that did it and not me. I am not impressed by that. I do not like it when folks put words into my mouth.

TrafficControl:
I can tell you right now that we have a fault logged with Chorus for your connection and we are pressing for updates on these.

I do not think that Chorus will get very far. As I told the guy on your support desk, I get ADSL synch and a PPP session but authorization fails. Looks more like something in your user credentials system, unless of course Chorus do that for you.

jpoc

766 posts

Ultimate Geek
+1 received by user: 174

Reply # 558726 16-Dec-2011 15:32

All ended well.

Wrong login id transferred over from NZNET. Fixed by the tech support at clickinternet who seemed to be friendly and know what they were doing.

bellyfrog

99 posts

Master Geek

Reply # 559381 18-Dec-2011 21:27

Well after a few days with this new company I can't say I'm having much luck with them.

Since the transfer websites frequently time out while loading, downloads frequently time out, ping in games has doubled... Not really sure what's going on since I'm on an unlimited plan yet it feels like our internet has been reduced to dialup capacity at the moment (currently downloading a file at 6kb/s and loading a website takes 1-2 minutes).

TrafficControl

4 posts

Wannabe Geek

Reply # 559396 18-Dec-2011 22:08

Hey Bellyfrog .. can you email support@clickinternet.co.nz with your details.

I will have a look for you now and see what is happening with your connection.

bellyfrog

99 posts

Master Geek

Reply # 559397 18-Dec-2011 22:14

TrafficControl: Hey Bellyfrog .. can you email support@clickinternet.co.nz with your details.

I will have a look for you now and see what is happening with your connection.

Will do, wasn't expecting support to be available on a Sunday.

TrafficControl

4 posts

Wannabe Geek

Reply # 559401 18-Dec-2011 22:18

Officially not around on Sunday but there is always normally someone checking in on the support queue.

I am keen to check it out for you as we have an awful lot of network capacity so you should not be seeing issues like this from our core network out.

If you can send a couple of traces or some sites your having problems with I can check this out for you offline.

bellyfrog

99 posts

Master Geek

Reply # 559403 18-Dec-2011 22:24

Strangely the general issue I was having earlier seems to have gone away somewhat. At least webpages are loading at a reasonable speed now and download speed has picked up again.

I've sent in a ticket and when I get a response will give any info required. I also have a few questions about the connection I need to get answered, better to do that via the ticket or here?

TrafficControl

4 posts

Wannabe Geek

Reply # 559406 18-Dec-2011 22:37

Best to send it through directly to us in the first instance so we can have a chance to investigate.