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Topic # 96012 18-Jan-2012 14:34
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I live in the Rural Tokomaru/Shannon area and I have been told by Vodafone today that I am too far away from the exchange to get Broadband.


But my neighbour who is a further 700 meters away has susscessfully signed to Telecom fixedline Broadband.

Vodafone cant give any more info, only I'm too far away & I cant have it ?

Our speeds via Mobile broadband are quite slow anyway, we just wanted the extra GB for the same money paid using Mobile Broadband so the kids can use for School Homework.        


Am really hitting my head against a brick wall as I am unable to get the answers from Vodafone, as to why my property located at 201 Makerua Road cant get broadband & my neighbour at 203 can ?


Can anybody help shed some light & understanding ?


Donna     

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  Reply # 570411 18-Jan-2012 14:55
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Have you talked to Telecom? If they supplied it to your neighbour, they may supply to you.



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  Reply # 570417 18-Jan-2012 15:02
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Telecom are way more expensive & do not offer a Broadband only service 8-(

I am very happy with Vodafone & their home phone wireless system for $25 a month including local calls.

I just cant seem to get an answer as to why a property that is further away from the exchange than us can get Broadband & we cant ?? seeing that both Vodafone & Telecom both use the same wiring I cant see why one can & one cant ??

I have used this tool for both properties & cannot see why

http://www.chorus.co.nz/service-availability-tool

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  Reply # 570434 18-Jan-2012 15:20
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Have you tried InSPire Net to see if you in the coverage area of their wireless network?

http://www.inspire.net.nz/422.html

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  Reply # 570438 18-Jan-2012 15:24
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rhutton: Telecom are way more expensive & do not offer a Broadband only service 8-(

I am very happy with Vodafone & their home phone wireless system for $25 a month including local calls.

I just cant seem to get an answer as to why a property that is further away from the exchange than us can get Broadband & we cant ?? seeing that both Vodafone & Telecom both use the same wiring I cant see why one can & one cant ??

I have used this tool for both properties & cannot see why

http://www.chorus.co.nz/service-availability-tool

Vodafone will be working off a preset distance from exchange that they will provision (so that they don't connect you and then have to deal with all the complaints that it is relly slow). Telecom's may be slightly more relaxed. Just saying, if you really want it, you may have to wave byebye to Vodafone.

It may not hurt to ring Telecom and see if they can put it on, and then call Voda back and tell them Telecom will provision you.   

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  Reply # 570439 18-Jan-2012 15:25
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Hi, according to my calculations you are about 7km from the Shannon exchange, so even if your neighbour is getting broadband I doubt it would be worth the hassle, as Kraven has pointed out give Inspire a call.

Cyril

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  Reply # 570445 18-Jan-2012 15:36
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Also try www.thinair.net.nz they have coverage in the area too I think.




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www.primowireless.co.nz


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  Reply # 570447 18-Jan-2012 15:40
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maybe your firend lives 700 meters closer to the exchange



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  Reply # 570451 18-Jan-2012 15:54
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They are actually 700m further away, telecom confirmed this ?

We only use FaceBook & emails so speed is not really an issue, just want more GB for the same price. We pay $50 approx for 4GB worth of data, its not a lot when for the same cost via Broadband we could get 20GB which would then enable the kids to do their homework online @ home.

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  Reply # 570475 18-Jan-2012 16:26
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rhutton: They are actually 700m further away, telecom confirmed this ?

We only use FaceBook & emails so speed is not really an issue, just want more GB for the same price. We pay $50 approx for 4GB worth of data, its not a lot when for the same cost via Broadband we could get 20GB which would then enable the kids to do their homework online @ home.


Would you like me to look into further and see what I can do?



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  Reply # 570499 18-Jan-2012 16:58
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HiYa Johnr

Are you a vodafone employee ? what info do you require ?

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  Reply # 570508 18-Jan-2012 17:24
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rhutton: HiYa Johnr

Are you a vodafone employee ? what info do you require ?


Yes

PM some details your address and contact number

John

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  Reply # 570510 18-Jan-2012 17:25
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Vodafone itself does not make the decision on what is too far away from the exchange and what is not. This is a decision made by Chorus when they process an application VF submits. (Assuming wholesale.)

Chorus has at some point change their definition to what is too far away. Previously they allowed connections where the connection could be as low as 64kbit which is the lowest sync speed you can get. This was very rare and generally a bad idea as frankly dialup would be better once you factor in the stability and packet loss. At some point in the past, I don't know when they changed their rules on what is acceptable creating a minimum level of quality of service.

The reasons why they would change these rules seem fairly self evident.




Please note: I have a professional bias towards Vodafone.

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  Reply # 570513 18-Jan-2012 17:34
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Hi. I work for a company in Palmy that do the provisioning work for Chorus. Even though they say you can't get broadband just tell them you want them to try anyway. You are probably fed off the Tokomaru exchange. How far away from Stevensons engineers are you? Anyway, the cable down Makerua rd is a big old trunk cable from years ago and the pairs inside are like number 8 wire so broadband performance is surprisingly good.

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  Reply # 570514 18-Jan-2012 17:54
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Good point Sam, and as I see (looking at Chorus SAT) it Tokomaru probably ends a few hundred meters up the road from the OP, so possibly he is on Shannon and the neighbour on Tokomaru, hence the issue.

Cyril

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  Reply # 570524 18-Jan-2012 18:34
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rhutton: HiYa Johnr

Are you a vodafone employee ? what info do you require ?


When dealing with employees (from any company) around Geekzone, look under the user name. If you see "Trusted" and a company name then you know they are ok.

Never provide personal information to anyone that is not trusted and has a company name tag.
 




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