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Topic # 96291 24-Jan-2012 17:38
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Hi guys, i have encountered some problem with my broadband since 2011 (i know thats last year...)

I m having my broadband with ISP slingshot since 2009, and the initial speed i had was around 4-5Mbps downstream. however since sometime of 2011, it dropped to 2Mbps max. and now it can only maintains at around 1.5Mbps. I can no longer cop with this turtle speed anymore!!

does anyone have the save problem, or can anyone give me some useful suggestions on how i can improve my broadband speed?? change ISP??

I have done some research online and i saw ppl taking about vdsl stuff, and things like need to change from exchange to cabinets?? i m not sure what that means, so please help~~ thanks

BTW to make it clearer, i have spliter installed, so there is no need for any filters. and i havent done anything to the internal wiring before the speed drop.

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  Reply # 572872 24-Jan-2012 17:52
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Ring your ISP and log it as a fault as it's under 10mbit




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  Reply # 572876 24-Jan-2012 18:12
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My guess would be faulty cable pairs. But make sure your ADSL jackpoint is still in good condition (no corrosion) and the wiring is still in good condition. Once you are satisfied with your internal wiring ring your ISP and get a faultmen out.



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  Reply # 572878 24-Jan-2012 18:19
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thanks guys for replying, i think my jackpoint and the wire should be fine, coz when they installed the spliter they put in a new wire and jack for the adsl cable...and i have just called slingshot, so i m waitting for the faultman to have a look at it.

btw how can i tell if i m covered by VDSL? i saw ppl with crazy fast speed by using VDSL... i would like to change to it if it is available to me.

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  Reply # 572883 24-Jan-2012 18:24
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http://www.chorus.co.nz/sat




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  Reply # 572885 24-Jan-2012 18:29
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thank you so much for giving the link, i m covered by VDSL. Any suggested ISP that can provide VDSL? coz i guess slingshot could not, when i asked the customer service about VDSL just now, our conversation suddently finished....i dont think that s an accident.



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  Reply # 572886 24-Jan-2012 18:31
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ops, on the map it is talking about VDSL2...so i guess thats different, right? i heard ppl saying the VDSL2 is not yet available.

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  Reply # 572888 24-Jan-2012 18:34
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I suggest you give this a read http://www.geekzone.co.nz/sbiddle/7872


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  Reply # 572890 24-Jan-2012 18:38
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Hi, so the numbers you quote in your first post I presume are speedtest figures or line stats, if the former could you please post your modem line stats.

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Cyril

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  Reply # 572900 24-Jan-2012 18:54
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Yeah login to your modem's admin web page and post the line stats (line rate, attenuation etc).

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  Reply # 572901 24-Jan-2012 18:55
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I live in Bayview and speeds are great just on Pemberton Ave



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  Reply # 572903 24-Jan-2012 19:03
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Below is what i got from modem status

ADSL       TypeInterleave Path      StatusSHOWTIME      
                             Downstream        Upstream      
Data rate(Kbps)        1370Kb                938Kb      
Noise Margin                10                       11      
Output power(dBm)   119                     161      
Attenuation(dB)        44                        25




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  Reply # 572904 24-Jan-2012 19:06
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johnr: I live in Bayview and speeds are great just on Pemberton Ave



may i ask which ISP r u with?? cheers~

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  Reply # 572905 24-Jan-2012 19:10
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shadowwalker: Below is what i got from modem status

ADSL       TypeInterleave Path      StatusSHOWTIME      
                             Downstream        Upstream      
Data rate(Kbps)        1370Kb                938Kb      
Noise Margin                10                       11      
Output power(dBm)   119                     161      
Attenuation(dB)        44                        25



44 dB attenuation should get around 8Mbit downstream line rate rather than 1.2Mbit.

Could be a problem with your modem, your house wiring or some problem with the line back to the cabinet/exchange.

Keep going with the help desk and fault process.



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  Reply # 572906 24-Jan-2012 19:15
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sbiddle: I suggest you give this a read http://www.geekzone.co.nz/sbiddle/7872



I have read this post and i think i am one of them.... coz from the chorus map i can see the cabinet of my area is completed around may 2011, which is about the time my speed dropped...

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  Reply # 572907 24-Jan-2012 19:16
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shadowwalker:
johnr: I live in Bayview and speeds are great just on Pemberton Ave



may i ask which ISP r u with?? cheers~


Will this make any difference?

Are there other providers in this guys area with DSLAMs?






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Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


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