Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


830 posts

Ultimate Geek
+1 received by user: 77

Trusted
Lifetime subscriber

Topic # 9678 4-Oct-2006 13:38
Send private message

Have you called the Woosh Help Desk lately on 0800 4 Woosh using your Woosh telephone line? I found that some calls are appearing on our account as National calls to Auckland 09 5236550 which appears to be Woosh's local Auckland Help Desk number.

If you live in Auckland these won't be charged but as I'm based in the Wellington area these were charged at 10c a min. Has anyone else seen calls to this number on their account or am I the only unlucky one?

Woosh have credited these calls on calling their Help Desk.

Create new topic
27047 posts

Uber Geek
+1 received by user: 6503

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 47524 4-Oct-2006 14:43
Send private message

Aren't all Woosh -> Woosh calls free (zero rated) anyway? It looks like Woosh have set  their network to internally redirect Woosh 0800 calls to their network internally rather than routing via the PSTN.




830 posts

Ultimate Geek
+1 received by user: 77

Trusted
Lifetime subscriber

  Reply # 47536 4-Oct-2006 15:13
Send private message

I guess this wasn't Woosh to Woosh which are free, but was Woosh to Telecom redirected by Woosh for some reason. It would be easy to assume these calls were your own if you did not check the call log carefully online.

Awesome
4810 posts

Uber Geek
+1 received by user: 1062

Trusted
Subscriber

  Reply # 47663 5-Oct-2006 14:25
Send private message

Just looked and can see I have been charged for 10 mins worth of calls to the help desk. Will be calling them for a refund. Sick of this crap, going to Telecom next month




Twitter: ajobbins




830 posts

Ultimate Geek
+1 received by user: 77

Trusted
Lifetime subscriber

  Reply # 47674 5-Oct-2006 16:19
Send private message

Thanks adamj for confirming my suspicions that I was not the only one being charged. I had 47 minutes of Help Desk calls charged to my account in September/October (46 minutes calling 0800 4 Woosh - the Help Desk, and 1 min calling 09 5236550 to find out who this mystery number belonged to).

I hope they credit all customers without them having to call the Help Desk for a refund. Woosh have promised to call back with an explanation but I'm not holding my breath.

Awesome
4810 posts

Uber Geek
+1 received by user: 1062

Trusted
Subscriber

  Reply # 48572 13-Oct-2006 14:18
Send private message

Enquiry was sent to Woosh 6 days ago Cry Better response time than IRD at least

*************************************************************************************************

From: Woosh Customer Service [mailto:support@woosh.com]
Sent: Thursday, 12 October 2006 8:35 p.m.
To: Adam

Subject: RE: Contact Us

Hi Adam,

Our apologies.This was an issue with the way that calls to the 0800 4 WOOSH numberwere being handled.

The issue has been resolved and credits for the calls have been applied
to your account on the 9th. Thank you for your enquiry.

If you require any further information or
clarification, please do not hesitate to get in contact. Our helpdeskmay be reached on 0800 4WOOSH (0800 496674). 


Your reference number is: 196***


Regards,
  

***************

Customer Service Engineer

Woosh Wireless Limited
Tel: +64 (9) 522 3699
Fax: +64 (9) 520 3447
0800 4 WOOSH
www.woosh.com





Twitter: ajobbins




830 posts

Ultimate Geek
+1 received by user: 77

Trusted
Lifetime subscriber

  Reply # 48768 16-Oct-2006 10:30
Send private message

Thanks for this post Adam - now all that remains is for Woosh to credit all those other customers they have incorrectly charged without them having to call Woosh to ask for a refund first! No mention of this in their email to you. Their Help Desk at first suggested that I had called this number myself but this was hard for them to maintain considering this 09 number is not published anywhere as far as I know and they did not know where I would have got it from. The Help Desk staff had never heard of this 09 number for Woosh.

I like to keep them, and any other company honest with their customers.

3 posts

Wannabe Geek


  Reply # 49066 19-Oct-2006 14:32
Send private message

Hi there,

I'd just like to confirm that all affected customers were credited for any erroneous charges in calling our helpdesk.

Thanks for letting us know!

Claire
(Woosh)

Awesome
4810 posts

Uber Geek
+1 received by user: 1062

Trusted
Subscriber

  Reply # 49067 19-Oct-2006 14:48
Send private message

Thanks for the info Claire. Nice to see Woosh has their finger on the pulse!




Twitter: ajobbins




830 posts

Ultimate Geek
+1 received by user: 77

Trusted
Lifetime subscriber

Reply # 49163 20-Oct-2006 10:28
Send private message

Thanks Claire - pleased to hear Woosh have credited all affected customers! Glad this forum has helped. Keep an eye on the Woosh forum from time to time as it will help Woosh be aware of customer concerns. Thanks again!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.