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Wannabe Geek


Topic # 99835 28-Mar-2012 11:47
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I am trying to get Chorus to switch my connection from Waimauku Exchange direct connection, (7.2km away) to the WM/A cabinet, lesss than a km away. Some rewiring may be needed to the nearest Terminal,less than 100m (I am a lifestyle block edge of Muriwai Village).

I am quite prepared to discuss paying for this work. The Chorus tech who cam to investigate, believes it is quite doable (his words).

Received a call from Visionstream this morning, telling me that I cant be switched to a different cabinet, because of Commerce Commission regulations!!

Does anybody know why the Commerce commission would care what cabinet I am provisioned from, provided its technically feasible, if that change would give me a much better service? Aren't they there to protect the consumers interests? Or am I being stunningly naive (again)

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  Reply # 601253 28-Mar-2012 13:31
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Sorry - but it does appear that there are some mixed communications on this and we'll work with our service company partner to clarify this.

It's not correct to suggest we will break ComCom regulations by switching customers between exchange and cabinet areas.

While it's possible to transfer a customer from an exchange to a cabinet within an exchange area, it's something we would only undertake in extreme cases. 

We dimension our network based on defined areas and changing those boundaires may affect the services for other customers.  We are also required to ensure all of our retail service provider (RSP) customers have a clear picture of our network, so they can make long term investment decisions.

In extreme cases where a change is required to maintain essential services, Chorus is required to consult with the indursty and RSPs - following a prescribed ComCom process (which is what you should have been told).  This can sometimes take up to 18 months and if there are any objections from RSPs then work will not be untertaken.  This process protects the significant RSP network investment which is needed to deliver the service their customer rely on.

I'm happy to discuss this further if you'd like - just drop me an email: robin.kelly@chorus.co.nz with your contact details.




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  Reply # 601261 28-Mar-2012 13:36
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Wow, great reply Robin. It's great when people like you reply in these forums.

Thanks, and I hope that the OP can get it sorted - 7.2Km to an exchange is a long way.

 
 
 
 


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  Reply # 601294 28-Mar-2012 14:04
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Agreed; always really good to see somebody "in the know" replying on these sorts of things; Kudos!  I am curious about the following though:

ChorusVan:
While it's possible to transfer a customer from an exchange to a cabinet within an exchange area, it's something we would only undertake in extreme cases. 



My address falls within both an Exchange and Cabinet area according to the SAT. I'm about 6km from the exchange but a few hundred metres to the cabinet. Rang vodafone a few times and was moved from exchagne to cabinet and my performance increased ~8 fold.

Are you refering to this sort of scenario here, or do you mean that you can put people who fall OUTSIDE the cabinet coverage onto the cabinet in extreme cases?

EDIT: 

Re-reading the OP, I'm guessing it should read "it's possible to transfer a customer from an exchange to a cabinet within anOTHER exchange area" ?  Sorry, my misunderstanding

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  Reply # 601350 28-Mar-2012 15:29
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No, your situation sounds different and I suspect you're in an urban area that was included in our fibre-to-the-node upgrade.  

Our urban broadband upgrade saw cabinets installed further out from the exchange so broadband equipment could be moved closer to end-customers, thus providing faster speeds to those customers it was designed to service i.e. defined areas and customers in the immediate vicinity.   

This is different to moving a customer's line to a completely separate area of the network, which it was not designed to service.

-------
It's probably more accurate to say "it's possible to transfer a customer from an exchange to a cabinet within THE SAME exchange area"  - but as I said before - only in extreme situations and where the network will allow it, and following consultation and agreement from the industry.





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  Reply # 601367 28-Mar-2012 16:06
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trig42: Wow, great reply Robin. It's great when people like you reply in these forums.


+1 Hey Robin! :)

I've dealt with Robin in the past, iirc he's the media rep, and I have to say, that unlike some media reps around the world that I've dealt with, Robin does know his stuff (if he's the same guy I'm thinking of that I dealt with last time I had a Chorus question).

So it is very cool to see Chorus having a more visible presence in this space.

This thread seems to me to suggest that we're at the sharp end bedding in the new Chorus world.

D




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Wannabe Geek


  Reply # 601472 28-Mar-2012 19:11
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Thanks Robin, I will contact you via email to discuss - I believe my case is a bit peculiar.

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