Bank Website Performance by ISP

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JohnButt

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#99942 30-Mar-2012 11:55

TrueNet has taken a more focused approach in its latest publication of ISP broadband performance measures.
We look more specifically at the download performances of New Zealand banks. All data refers to a 24-hour survey between the 26th and 27th March 2012.

https://www.truenet.co.nz/articles/bank-website-performance-isp

A key chart:
File 873

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#602430 30-Mar-2012 12:08

Thanks John good read!

l43a2

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#602448 30-Mar-2012 12:48

the ANZ bank site is hosted in aussie, that explains why it took a little longer to load

Chainsaw

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#602466 30-Mar-2012 13:11

I'm Slingshot and National - so I'm doing okay!

insane

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#602775 31-Mar-2012 00:07

The conclusion I take away from this is that load times are quicker for ISPs which peer at national peering exchanges, with the exception of National Bank.

Interesting that TSB and Westpac and Trademe are so much slower for Telecom/Telstraclear given their unilateral free peering arrangement.

blakamin

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#602781 31-Mar-2012 01:50

l43a2: the ANZ bank site is hosted in aussie, that explains why it took a little longer to load

ANZ in Aussie sucks too.. I've noticed no difference in either my NZ or Aus accounts... in fact, NZ one is probably quicker in NZ.

mercutio

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#603131 1-Apr-2012 03:17

does this include images etc? i just tried a quick check with my web browser - and anz seemed to load slighty faster than westpac. it seems westpac has a bigger image?

http://westpac.co.nz/assets/Promo-Banners/Banners-1160x420/Personal/Welcome14.02.2012.jpg (138k)

versus

http://www.anz.co.nz/resources/e/6/e6bd1c80480ed04b83d1a3e47d444
d82/ANZ+HomeLoan+HeroBanner.jpg (40k)

Although in my testing just now westpac went down for a short while! Was giving connection refused. It's back again now.

zsh 3164 [77] # time curl -k -O 'https://westpac.co.nz/assets/Promo-Banners/Banners-1160x420/Personal/Welcome14.02.2012.jpg'
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 431 100 431 0 0 2386 0 --:--:-- --:--:-- --:--:-- 2798
curl -k -O 0.00s user 0.01s system 4% cpu 0.187 total

zsh 3165 # time curl -k -O 'https://westpac.co.nz/assets/Promo-Banners/Banners-1160x420/Personal/Welcome14.02.2012.jpg'
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 138k 100 138k 0 0 324k 0 --:--:-- --:--:-- --:--:-- 343k
curl -k -O 0.00s user 0.01s system 2% cpu 0.431 total

i hope it's just that it's doing something weird if testing too much. But it's pretty suspicious returning completely different content size sometimes....

maybe your testing can pick this up?

i'm also curious if you're planning to test 3g networks (in tethering mode) too. as i've personally experienced the frustrating slowness of westpac on 2degrees -- while other sites were faster. (westpac using huge images, and not enabling server side compression probably isn't helping)

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mercutio

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#603132 1-Apr-2012 03:35

zsh 3173 [130] # telnet www.westpac.co.nz 443
Trying 202.7.39.69...
^C

zsh 3174 [130] # telnet www.westpac.co.nz 80
Trying 202.7.39.69...
^C

zsh 3175 [130] # telnet www.anz.co.nz 80
Trying 202.2.59.71...
Connected to www.anz.co.nz.
Escape character is '^]'.
^CConnection closed by foreign host.

zsh 3176 [1] # telnet www.anz.co.nz 443
Trying 202.2.59.71...
Connected to www.anz.co.nz.
Escape character is '^]'.
^]
telnet> q
Connection closed.

zsh 3177 # ping www.westpac.co.nz
PING www.westpac.co.nz (202.7.39.69) 56(84) bytes of data.
From westpac-dom.aksw7.global-gateway.net.nz (202.50.235.218) icmp_seq=1 Packet filtered
From westpac-dom.aksw7.global-gateway.net.nz (202.50.235.218) icmp_seq=2 Packet filtered
^C
--- www.westpac.co.nz ping statistics ---
2 packets transmitted, 0 received, +2 errors, 100% packet loss, time 1001ms

zsh 3178 [1] # ping www.anz.co.nz
PING www.anz.co.nz (202.2.59.71) 56(84) bytes of data.
^C
--- www.anz.co.nz ping statistics ---
2 packets transmitted, 0 received, 100% packet loss, time 1007ms

so ping says filtered for westpac, nothing back for anz.. westpac is down for http and https, and anz is up for http and https.

same from a uk server.

zsh 3017 # telnet www.westpac.co.nz 80
Trying 202.7.39.69...
^C

zsh 3018 [130] # telnet www.westpac.co.nz 443
Trying 202.7.39.69...
^C

<root@uk:~>
zsh 3021 [1] # ping www.westpac.co.nz
PING www.westpac.co.nz (202.7.39.69) 56(84) bytes of data.
From westpac-int.tkbr4.global-gateway.net.nz (202.50.235.214) icmp_seq=2 Packet filtered
From westpac-int.tkbr4.global-gateway.net.nz (202.50.235.214) icmp_seq=3 Packet filtered
^C
--- www.westpac.co.nz ping statistics ---
4 packets transmitted, 0 received, +2 errors, 100% packet loss, time 3009ms

mercutio

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#603133 1-Apr-2012 03:42

ok it seems back up again now. and westpac site seems to be going faster than it was. chrome benchmarking plugin with cache clearing seems to say that westpac is indeed faster than anz. maybe westpac just got slow before stopping completely.

still.. it's nothing like twice as long?

mercutio

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#603135 1-Apr-2012 03:59

in my impromptu testing i find that tsb is the fastest bank, and bnz is the second slowest. and yet your results show bnz as being fast?

mercutio

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#603136 1-Apr-2012 04:04

the only way i can come close on the bnz results is like:

# time curl http://www.bnz.co.nz/ > /dev/null
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 7376 100 7376 0 0 72116 0 --:--:-- --:--:-- --:--:-- 95792
curl http://www.bnz.co.nz/ > /dev/null 0.00s user 0.00s system 3% cpu 0.111 total

which is completely different from the actual performance

freitasm

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#603159 1-Apr-2012 08:05

mercutio: in my impromptu testing i find that tsb is the fastest bank, and bnz is the second slowest. and yet your results show bnz as being fast?

Your testing is from a single PC in a single connection. TrueNet is testing from multiple connections, in different ISPs. A lot of difference in the information collected...

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#603657 2-Apr-2012 11:01

mercutio: in my impromptu testing i find that tsb is the fastest bank, and bnz is the second slowest. and yet your results show bnz as being fast?

Hey,

Just wondering, which ISP are you with?

As always. there may be varying results, and because we're reporting averages some of our probes will get better results than others and other probes will have worse results.

minigopher17

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#603670 2-Apr-2012 11:13

Trademe is a bank now? :P

puck

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#603684 2-Apr-2012 11:33

minigopher17: Trademe is a bank now? :P

Well, they hold you money, charge you fees and you hopefully make money (aka, interest). ;)

It was included in the results as a reference site.

mercutio

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#603696 2-Apr-2012 11:46

freitasm:
mercutio: in my impromptu testing i find that tsb is the fastest bank, and bnz is the second slowest. and yet your results show bnz as being fast?

Your testing is from a single PC in a single connection. TrueNet is testing from multiple connections, in different ISPs. A lot of difference in the information collected...

You'd still expect the average to give some kind of meaningful result. In my testing, I've never found a normal web site that loads in 0.1 seconds. nzcouriers.co.nz seems to be the highest performing web site I've tested over time, giving minimum load times of 0.320 seconds. (trademe at 0.355)

Averages over lots of connections don't really tell me what "typical" performance is like. They'd include both low and high sync rates, full interleaved, low interleaved, no interleaved connections. connections in Auckland, Dunedin etc where performance could change significantly etc etc.

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