Does anyone have experience with an EVGA RMA?

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Ultimate Geek

#1682172 4-Dec-2016 21:27

Jase2985:

you really like making things more complicated than they need to be

I just want to understand what's going on and what to expect, I don't think it can get anymore complicated.

toejam316

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#1682173 4-Dec-2016 21:30

Then please read your rights and responsibilities under the consumer guarantees act. If you don't understand those there's not much else we can tell you.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

Kol12

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Ultimate Geek

#1682180 4-Dec-2016 22:02

toejam316: Then please read your rights and responsibilities under the consumer guarantees act. If you don't understand those there's not much else we can tell you.

I am, thanks.

@Behoder What would happen in a CGA retailer claim if I argued the reasonable product working time?

Jase2985

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#1682211 5-Dec-2016 04:57

they would have to either have the card repaired, provide a replacement or refund you your money.

given EVGA has no presence in NZ i would be using the CGA and the retailer to get it sorted

Kol12

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Ultimate Geek

#1682334 5-Dec-2016 10:43

Jase2985:

they would have to either have the card repaired, provide a replacement or refund you your money.

given EVGA has no presence in NZ i would be using the CGA and the retailer to get it sorted

How would I go about that? Do I contact the retailer and say I want it replaced in accordance with the CGA?

Please bare with me, I have no experience with this.

Edit: It's my understanding that I would approach the retailer again and say I would like the product replaced under the CGA...

Source: https://www.consumerprotection.govt.nz/get-guidance/returns-refunds-and-repairs/faulty-products/

Lias

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#1682520 5-Dec-2016 14:13

Kol12:

Edit: It's my understanding that I would approach the retailer again and say I would like the product replaced under the CGA...

Source: https://www.consumerprotection.govt.nz/get-guidance/returns-refunds-and-repairs/faulty-products/

Short answer yes, but they probably have the right to repair as well as replace (Go read the CGA legislation around substantial failures etc if you want to understand why I say probably.. CGA is so very very grey)

If they refuse, then you file against them in Disputes Tribunual.

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Kol12

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Ultimate Geek

#1682615 5-Dec-2016 15:58

Lias:

Kol12:

Edit: It's my understanding that I would approach the retailer again and say I would like the product replaced under the CGA...

Source: https://www.consumerprotection.govt.nz/get-guidance/returns-refunds-and-repairs/faulty-products/

Short answer yes, but they probably have the right to repair as well as replace (Go read the CGA legislation around substantial failures etc if you want to understand why I say probably.. CGA is so very very grey)

If they refuse, then you file against them in Disputes Tribunual.

I've made this request with the retailer, he want's to help but I'm getting the impression he want's to have the card repaired or still RMA'd through EVGA. The CGA still states he has the right to that. I am concerned though, he has told me that he has RMA'd a gtx 960 and 970 which are taking a long time to be processed, it's been 3 weeks with nothing in return.

The CGA also states that if a repair cannot not be done within a reasonable time frame that the consumer has the right to request a replacement instead so I may argue this. He may argue back that I'm picking a difficult time of the year to RMA which could lead to delays but I don't think that matters...

I've found out that PB Tech is the NZ distributor for EVGA but they do not carry out repairs in NZ...

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Jase2985

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#1682638 5-Dec-2016 16:33

if you continue to read it does say a reasonable time frame, if it needs shipped overseas for repair then factor in a week there and a week back so a month in total is not an unreasonable amount of time to fix it. the time of year will have a factor on what's reasonable, this time of year it could take a little longer. IMO 4-5 weeks is reasonable at this time of year.

also its up to the place you brought it from as to what of the three routes they take with regards to the card. repaired, provide a replacement or refund you your money

Lias

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#1682695 5-Dec-2016 16:57

^ 4-6 weeks is probably what I'd expect the turn around on an overseas repair to be.

Xeon

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Ultimate Geek

#1682760 5-Dec-2016 17:37

I did an RMA for a GTX 660 Ti a few years back with EVGA (directly with EVGA as I bought from Amazon).

Card was almost DOA (failed within ~2 weeks of use), because I managed to get them to process as DOA they agreed to pay shipping for me (usually you have to pay to send it to Taiwan).

I sent it on a Friday afternoon and had a replacement by the following Thursday. Replacement was without retail packaging and I'm unsure if it was new or not - I presume not but it basically appeared brand new.

Kol12

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Ultimate Geek

#1682861 5-Dec-2016 19:45

Jase2985:

if you continue to read it does say a reasonable time frame, if it needs shipped overseas for repair then factor in a week there and a week back so a month in total is not an unreasonable amount of time to fix it. the time of year will have a factor on what's reasonable, this time of year it could take a little longer. IMO 4-5 weeks is reasonable at this time of year.

also its up to the place you brought it from as to what of the three routes they take with regards to the card. repaired, provide a replacement or refund you your money

I can't seem to find it but it was in one of the EVGA RMA emails and it said to expect the RMA process to be complete within 14 days. The retailer has already said that longer than 3 weeks is unusual to not have the returns. He also said: "cards like the gtx960 and gtx970 normally would have a buffer card for warranties but since nvidia has changed their product line they would have ran out of those buffer card and need to return all faulty ones back to taiwan."

I'm not exactly sure what he means by this.

He also suggested to ask PB Tech (the NZ EVGA Distributor) as to whether they would be able to replace it with a new card. Failing that I'll have to look at RMA'g it through EVGA after the Christmas period.

Kol12

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Ultimate Geek

#1682862 5-Dec-2016 19:47

Xeon:

I did an RMA for a GTX 660 Ti a few years back with EVGA (directly with EVGA as I bought from Amazon).

Card was almost DOA (failed within ~2 weeks of use), because I managed to get them to process as DOA they agreed to pay shipping for me (usually you have to pay to send it to Taiwan).

I sent it on a Friday afternoon and had a replacement by the following Thursday. Replacement was without retail packaging and I'm unsure if it was new or not - I presume not but it basically appeared brand new.

Is that really possible? That's like a 6 day turnaround from NZ to Taiwan...

toejam316

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#1682922 5-Dec-2016 20:38

I paid for a monitor from Korea on Thursday afternoon and had it in hand by Monday, and I routinely receive stuff from Amazon within 2 weeks, and sometimes as fast as 5 days.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

Kol12

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Ultimate Geek

#1682948 5-Dec-2016 20:42

toejam316: I paid for a monitor from Korea on Thursday afternoon and had it in hand by Monday, and I routinely receive stuff from Amazon within 2 weeks, and sometimes as fast as 5 days.

Ok, so why do you guys think 4-5 weeks for an RMA to Taiwan is acceptable?

toejam316

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#1682953 5-Dec-2016 20:47

Kol12:
toejam316: I paid for a monitor from Korea on Thursday afternoon and had it in hand by Monday, and I routinely receive stuff from Amazon within 2 weeks, and sometimes as fast as 5 days.

Ok, so why do you guys think 4-5 weeks for an RMA to Taiwan is acceptable?

Because it's the festivus period and shipments from NZ to Taiwan I would imagine are few and far between - I'd think it more likely your RMA would be sent to Australia to go on the pile of things to go to Taiwan, and eventually on its way.

Unfortunately, it is what it is. Let the retailer deal with the repair and don't worry too much - if going without the card isn't viable, advise the retailer, they may be able to provide a temporary card to tide you over, although they may require a deposit from you.

You're complaining to the wrong people, and asking a lot of questions without following through to the conclusion with them. If you've raised your concerns properly with the retailer, and advised them of all the concerns you have, you probably would've already have been able to negotiate a solution that you can live with, and had your card off for replacement.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

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