Microsoft’s forced-upsell to Office 365 Users. Abusing their monopoly.

Forums › Desktop computing › Microsoft’s forced-upsell to Office 365 Users. Abusing their monopoly.

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kingdragonfly

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#3429915 1-Nov-2025 21:46

yitz:
Support NZ made... reckon this guy needs to partner with local infrastructure providers to come up with a SaaS offering...

https://www.pmail.com/

Wow, I didn't know Pegasus mail was still around. I used it in some very large Novell Netware environments. I thought it died around 2007. I remember it was stable, and honestly not much else.

ANglEAUT

altered-ego
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#3431372 6-Nov-2025 09:43

wellygary: Here's the local reporting of this, The Commerce Commission appear to be significantly slacking in their duties, and ...

Hot off the presses:

From Microsoft: In October 2024, we announced changes to our Microsoft 365 pricing for subscribers in New Zealand. We recognise we could have been clearer in our communications about the full range of Microsoft 365 subscription options including the option to switch to Microsoft 365 Family Classic. Our relationship with our customers is based on trust and transparency and we apologise for falling short of our standards.

We want to ensure you have all the information you need to make the choice that’s right for you, so we are sharing that information below, including the opportunity to receive a refund. ...

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

Benjip

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#3431425 6-Nov-2025 10:08

A family member just forwarded an email to me (see the below screenshot). Wonder if I'll receive the same email shortly.

cddt

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#3431436 6-Nov-2025 10:56

Benjip:

A family member just forwarded an email to me (see the below screenshot). Wonder if I'll receive the same email shortly.

Just received it this morning too.

My referral links: BigPipe | Mercury

old3eyes

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#3431446 6-Nov-2025 11:14

I've still got 4 years to go on my old "banked" subs of Office 365 personal.

Regards,

Old3eyes

mdav056

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#3431636 6-Nov-2025 14:03

I already changed to Family Classic, but I also got an email from MS today, part of which says "While Microsoft 365 Family Classic includes the core Microsoft 365 apps and regular security updates, it does not include our AI assistant Copilot and may not receive new feature updates."

Talk about being clear - first, MS did NOT mention that I may not receive new feature updates when I changed, and second, what on earth does the "may not" mean???

I hope the Australians see this, and complain again about inclarity.

gml

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Shop now on AliExpress (affiliate link).

stormcloud

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#3431674 6-Nov-2025 16:01

And the link in the email takes you Microsoft Australia, where it says "You currently have a subscription from a different region", and you hit a dead end.

Alphaturkey

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#3431691 6-Nov-2025 16:52

Confirming I've received the emails - yes plural - because they sent out a second with a prefix of "Corrected link". The link in the second email is still broken, at least for me.

However, if you change the two instances of "AU" in the URL to "NZ", it does allow you to progress further. I haven't gone much further than that because I receive a workplace discount that isn't reflected in the prices, and the payment period is not correct (I'm yearly, not monthly).

Looking forward to a third email?

cddt

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#3431697 6-Nov-2025 17:06

Alphaturkey:

I haven't gone much further than that because I receive a workplace discount that isn't reflected in the prices, and the payment period is not correct (I'm yearly, not monthly).

Same situation here - I expect this has been done on purpose to be seen to do the right thing, but actually minimise the refunds they provide.

My referral links: BigPipe | Mercury