Internet cuts out when I copy files on NAS.

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NzReborn

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#100606 14-Apr-2012 12:35

When I move files to and from my NAS my internet cuts out. is it because there is to much traffic?

dontpanic42

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#609244 14-Apr-2012 12:37

Possibly.
What type of modem router do you have?
Are you using a wireless (b? g? n?), or wired connection?

NzReborn

36 posts

Geek

#609245 14-Apr-2012 12:42

dontpanic42: Possibly.
What type of modem router do you have?
Are you using a wireless (b? g? n?), or wired connection?

I'm using a 2wire router that telecom supplies for there business broadband plan users. I use wired and wireless g

2 desktops are wired and i have multiple devices connected on wireless

heres a link with a manual of the router if this helps at all https://www.telecombusinesshub.co.nz/Internet/Broadband/Pages/Guidelines.aspx

dontpanic42

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#609248 14-Apr-2012 13:09

I've only dealt briefly with the telecom 2wire business routers, but from various accounts around geekzone, they don't seem too bad.

Is there a firmware update for both the NAS or Router that you could apply?

This is just a guess, but perhaps there is an IP conflict?

When the file transfers begin, does the DSL and/or Internet light on the 2wire turn off, or do they stay on, but you still can't access internet?

Does the internet only stop working when the files are being transferred, or does it take a while after the file transfers stop for the internet to come back on?

sbiddle

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#609252 14-Apr-2012 13:20

How is the NAS connected? Wireless or wired?

I'd take a stab and say the issue yould be you simply saturating your wireless connection trying to copy large amounts of data which simply means every device connected wirelessly grinds to a halt.

NzReborn

36 posts

Geek

#609254 14-Apr-2012 13:24

dontpanic42: I've only dealt briefly with the telecom 2wire business routers, but from various accounts around geekzone, they don't seem too bad.

Is there a firmware update for both the NAS or Router that you could apply?

This is just a guess, but?perhaps?there is an IP conflict?

When the file transfers begin, does the DSL and/or Internet light on the 2wire turn off, or do they stay on, but you still can't access internet?

Does the internet only stop working when the files are being transferred, or does it take a while after the file transfers stop for the internet to come back on?

There is a new firmware update for the NAS but its only for FTP bug I'm not to sure about the router its never had a firmware update and I dont know where to get the updates from.

The internet light and dsl light stays on when I'm transferring files but still cant access the internet also my wireless devices wont pick up the router when i start to transfer thing to and from the NAS.

Only stop when I'm transferring files and once it stops the internet comes straight back on

Also i dont think its an ip conflict ive looked on the routers device list and no IP's appear to be the same

NzReborn

36 posts

Geek

#609257 14-Apr-2012 13:25

sbiddle: How is the NAS connected? Wireless or wired?

I'd take a stab and say the issue yould be you simply saturating your wireless connection trying to copy large amounts of data which simply means every device connected wirelessly grinds to a halt.

My NAS is connected directly with a ethernet cable and I'm transferring files from a wired desktop aswell

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dontpanic42

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#609260 14-Apr-2012 13:32

NzReborn: I'm not to sure about the router its never had a firmware update and I dont know where to get the updates from.

Actually, I'm pretty sure telecom updates the router/modem firmwares from their end automatically.

The computers that are connected via a wired connection, do they also have wireless connected at the same time? I think in some cases if both wired and wireless connections are available at the same time the computer will utilize both to increase throughput. Can anyone else confirm/deny that that is sometimes the case?

It does indeed sound like a saturation issue.
Maybe you could enable the QoS settings on the router to prioritize Internet traffic.
I'm not entirely sure how that is done, but I would imagine it should be possible.

Perhaps someone with more QoS experience can chime in to expand on the possibility?

NzReborn

36 posts

Geek

#609262 14-Apr-2012 13:45

dontpanic42:
NzReborn:?I'm not to sure about the router its never had a firmware update and I dont know where to get the updates from.

Actually, I'm pretty sure telecom updates the router/modem firmwares from their end automatically.

The computers that are connected via a wired connection, do they also have wireless connected at the same time? I think in some cases if both wired and wireless connections are available at the same time the computer will utilize both to increase?throughput. Can anyone else confirm/deny that that is sometimes the case?

It does indeed sound like a saturation issue.
Maybe you could enable the QoS settings on the router to prioritize Internet traffic.
I'm not entirely sure how that is done, but I would imagine it should be possible.

Perhaps someone with more QoS experience can chime in to expand on the possibility?

My main desktop (the one I've been transferring file to and from) also has a wireless adapter plugged in I'll try unplugging it and see how it goes and I'll also try and find a QoS setting on my routers homepage

NzReborn

36 posts

Geek

#609268 14-Apr-2012 13:55

Ok so i took off the wireless adapter and tried transferring some stuff again.

When the transfer started I lost internet connection then 2seconds after i regained it (this is on the windows 7 internet icon) but I'm still unable to surf the web but my skype seemed to be fine was still able to chat with friends via IM once I stopped the transfer internet started running as per normal

edit: ok im transferring files atm and im still in a skype call but still cant surf the net

NzReborn

36 posts

Geek

#609281 14-Apr-2012 15:08

On my second desktop and transferring files it seems like im able to use the internet but its extremely slow and sometimes times out anyone have any ideas?

nakedmolerat

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#609283 14-Apr-2012 15:10

i think the network is saturated...

new router brother!

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NzReborn

36 posts

Geek

#609319 14-Apr-2012 16:17

nakedmolerat: i think the network is saturated...

new router brother!

Haha yea I'm thinking the same thing.

Btw I live rural and my internet speed is crap in general i dont even hit a megabit when i test on speedtest.net does this makes things worse? or you think its just saturated in general even with the crappy internet lol

lucky015

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#609349 14-Apr-2012 17:22

nakedmolerat: i think the network is saturated...

new router brother!

I have pretty much the same problem while transferring between computers within my house, Planning on replacing my current setup with something a bit better in future when I have the money to spare.

NzReborn:
nakedmolerat: i think the network is saturated...

new router brother!

Haha yea I'm thinking the same thing.

Btw I live rural and my internet speed is crap in general i dont even hit a megabit when i test on speedtest.net does this makes things worse? or you think its just saturated in general even with the crappy internet lol

It is unlikely your actual connection speed would have anything to do with it, More along the lines of your Modem being over exerted while switching the internal traffic.

Ragnor

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#609468 15-Apr-2012 03:13

You can get a 5 port gigabit switch for $40-50, then run a cable from the modem/router to the switch and connect your NAS and computers to the switch
http://pricespy.co.nz/product.php?p=254585

A LAN to LAN file transfer will only be between the two switch ports and two machines involved and not touch the modem/router in this case ^ may resolve your problem or at least will rule out the modem/router as the problem.