Infected PC: please help

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alvin

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#105509 5-Jul-2012 14:49

can someone please help me fix my computer. It was infected by malware/virus. XP Search results windows kept on popping up. I already scanned it using malwarebytes and Search & Destroy. but those programs can't detect the culprit. Can someone please help?

thanks in advance

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BDFL - Memuneh
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#651345 5-Jul-2012 14:51

Are you sure the keys in your keyboard are not sticking? The F keys for example?

johnr

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#651349 5-Jul-2012 14:53

Boot into safe mode and then do a scan

xpd

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#651351 5-Jul-2012 14:56

johnr: Boot into safe mode and then do a scan

+1

Quite often malware can disable scanning software etc or just hide itself from the scan.
Just fixed a PC for a local that was full of malware, MalwareBytes didnt see half of it until I performed a scan in safe mode.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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alvin

207 posts

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#651357 5-Jul-2012 15:06

freitasm: Are you sure the keys in your keyboard are not sticking? The F keys for example?

no. it's not.

johnr: Boot into safe mode and then do a scan

already done. and still didn't found the culprits.

alvin

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#651358 5-Jul-2012 15:07

xpd:
johnr: Boot into safe mode and then do a scan

+1

Quite often malware can disable scanning software etc or just hide itself from the scan.
Just fixed a PC for a local that was full of malware, MalwareBytes didnt see half of it until I performed a scan in safe mode.

i will give it another go.

thanks for the replies.

KevinL

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#651361 5-Jul-2012 15:14

Can you screenshot the offending popup?

trig42

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#651365 5-Jul-2012 15:20

Download Kaspersky's root kit revealer - freebie, works well.

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Trade NZ and US shares and funds with Sharesies (affiliate link).

alvin

207 posts

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#651934 6-Jul-2012 15:35

trig42,

can you please give me a link to the Kaspersky's rootkit revealer. I can't seem to find it. what i found is

http://download.cnet.com/RootkitRevealer/3000-2248_4-10543918.html

are they the same?

thanks

alvin

trig42

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#651936 6-Jul-2012 15:38

alvin: trig42,

can you please give me a link to the Kaspersky's rootkit revealer. I can't seem to find it. what i found is

http://download.cnet.com/RootkitRevealer/3000-2248_4-10543918.html

are they the same?

thanks

alvin

That a Microsft product.

Try this: http://support.kaspersky.com/faq/?qid=208283363

alvin

207 posts

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#651939 6-Jul-2012 15:43

thanks for the link and quick reply trig42. ill download it shortly.

freitasm

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#651944 6-Jul-2012 15:49

Microsoft Safety Scanner.

Microsoft Malicious Software Removal Tool.

Never, ever, download anything from CNET.

xpd

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#651951 6-Jul-2012 15:56

freitasm:

Never, ever, download anything from CNET.

I find that a bit harsh.... :) I download stuff from there every week.... I just avoid the ones that have their nasty downloader included.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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nakedmolerat

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#651974 6-Jul-2012 16:31

xpd:
freitasm:

Never, ever, download anything from CNET.

I find that a bit harsh.... :) I download stuff from there every week.... I just avoid the ones that have their nasty downloader included.

this!

freitasm

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#651982 6-Jul-2012 16:42

You guys are talking like John Doe on the street would be able/capable of discerning a download is wrapped with or without the CNET software.

Every few months we read about CNET downloads being wrapped with installers that also install toolbars and other junk.

If you feel safe, fine. But don't suggest others who can't/won't protect themselves ignore the advice. People already download too much crap.

Elpie

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#652023 6-Jul-2012 17:55

nakedmolerat:
xpd:
freitasm:

Never, ever, download anything from CNET.

I find that a bit harsh.... :) I download stuff from there every week.... I just avoid the ones that have their nasty downloader included.

this!

Why would you even bother? It's not like they have anything there that you can't get somewhere else - without their invasive rubbish.

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