PC will not boot with replacement HD6970

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merve0o0

483 posts

Ultimate Geek

#112840 23-Dec-2012 10:46

I just got a HD6970 back as a RMA (upgrade form HD6950) and if the card is the computer will not post or boot. no beeps or anything.

with no card using onboard gfx boots fine

as i my old card had a full size display port and the new one has a mini I need to get a new cable I have tryed using HDMI, miniDP to HDMI and a passive DVI to VGA adapter but i suspect it requires an active one.

I updated the bios on the motherboard, but no change
I have tried the bios switch on the HD6970 in both 1 and 2 but no change.
I tryed the hd6970 in the 2nd PCI-E slot but no change
i put a old x1800gto in and it booted fine

anyone have any more ideas?

pc specs:
Main Hardware Information:
CPU: Intel i5 2500k stock
RAM: Corsair cmx4gx3m2a 1600c9 2GB x4
Motherboard: Gigabyte z68x-ud3h
Video Card: Sapphire hd6970 refrence
PSU: corsair HX650

Other Hardware Information :
Monitor: 2560x1440 27"
HDD/SSDs; samsung 830 256gb, seagate 3tb
Other PCI/PCI-X Cards: none
Optical Drives: samsung dvd

Software Information:
Operating System : win 7 pro sp1
Video Card Drivers in Use ( and tried ): 12.10
Motherboard Drivers Used: latest from website

I have spoken with the retailer and they are being very helpfull trying to get a replacement card to me, as are the manufacture. but if i can get this one working it would be great.

joutei

307 posts

Ultimate Geek

#736556 23-Dec-2012 13:41

Might be just a hunch, but maybe u need a bigger psu.

550watts is required for this card alone (not that it needs that much).

But maybe with all of your components connected there is a shortage of power.

Again its just a theory.

cheers

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merve0o0

483 posts

Ultimate Geek

#736558 23-Dec-2012 13:43

it should at least boot or post though shouldn't it?

Lias

4104 posts

Uber Geek

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Lifetime subscriber

#736686 23-Dec-2012 20:58

merve0o0: it should at least boot or post though shouldn't it?

Not if it's not got enough voltage.

Also consider as capacitors etc wear, a PSU's ability to deliver its rated performance drops. I had a 550w PSU in a gaming PC, and after it was about 3 years old it just gave up the ghost and wouldn't boot my rig anymore, not enough juice. However it still works fine in a PC that requires less load.

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DravidDavid

1892 posts

Uber Geek

#736738 23-Dec-2012 23:33

Have you got the PCI Express connector(s) connected? There may be more than one. I see your PSU is a 650, it is better than the recommended 550 on the official AMD requirements for this card.

It still could be the case that it isn't big enough or may be faulty. Try an 800+ and see if that fixes it. Otherwise, it might be a PCI-E slot on the board that is faulty (even though unlikely, I've seen crazier things happen). To eliminate that, you will need to chuck the card in another computer.

:)

Sometimes what you don't get is a blessing in disguise!

Ramjet007

285 posts

Ultimate Geek

#740822 7-Jan-2013 06:45

I got a new video card for one of my PC's. it booted (i think) but no video. Found that the card was PCI 2.1 (?) and the motherboard didnt support that version. Got a older card and everthing fired up fine.

quandum

204 posts

Master Geek

#741224 7-Jan-2013 19:15

Ramjet007: I got a new video card for one of my PC's. it booted (i think) but no video. Found that the card was PCI 2.1 (?) and the motherboard didnt support that version. Got a older card and everthing fired up fine.

Are you running the latest firmware?

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Ramjet007

285 posts

Ultimate Geek

#741362 8-Jan-2013 06:07

quandum:
Ramjet007: I got a new video card for one of my PC's. it booted (i think) but no video. Found that the card was PCI 2.1 (?) and the motherboard didnt support that version. Got a older card and everthing fired up fine.

Are you running the latest firmware?

No. I got offered a better card fromm a friend so took that.