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AlexanderNZ

3 posts

Wannabe Geek


#116660 6-May-2013 12:39
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Hi all,

long time reader, first time poster here.

I've always been able to fix my own pc issues but this one has me stumped.

about 5 days ago my pc running 64 bit windows started getting blue screens and i'm not sure why.

so if somebody is bored at work or something, and knows what they are doing, it would be awesome if you could take a look at my logs.

even if all you say is "problem with hdd" or "problem with motherboard" then i at least know where to start looking, because right now i'm totally in the dark.

I'm really sorry i don't know how to make the below information into spoilers so prepare for wall of text.

This is from the dialog box that says "windows has recovered from an unexpected shutdown"

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800EB2D010
BCP2: FFFFF88006335134
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


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freitasm
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  #811995 6-May-2013 13:00
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Removed the long XML because it won't help much... Blue screen can be mainly happening for those few factors:
  • old driver/not compatible driver
  • RAM memory sticks failing
  • RAM memory sticks not properly seated
  • HDD failing
  • motherboard failing
  • overheating
  • video card failing
Things to do:
  • Apply latest Windows Update
  • If you have overclocked your system, turn it back to the default speeds.
  • If you have not updated drivers in a long time, do it now.
  • Run Windows 7 Memory Diagnostics overnight with all options set to make sure RAM is not the problem
  • Remove any extra cards you have, one by one
  • Test the HDD for physical errors




 

 

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  #812005 6-May-2013 13:08
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Get hold of UBCD and start testing your memory/hdd etc with it - BSOD can be a pain to troubleshoot.




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Jarno
270 posts

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  #812149 6-May-2013 16:54
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If the bluescreen created a minidump, then a program like BlueScreenView can reveal what triggered the crash. I recently used it to figure out that a repeatable bluescreen was due to a network driver that came with a VPN program.

AlexanderNZ

3 posts

Wannabe Geek


  #812153 6-May-2013 17:03
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Hi guys thanks for all your help so far,

I'm currently downloading ubcd4win, its going to be about half an hour

i just used bluescreenview also, it's highlighted some files

dxgkrnl.sysdxgkrnl.sys+5d000fffff880`05090000fffff880`051840000x000f40000x4ce799fa20/11/2010 9:50:50 p.m.     dxgmms1.sysdxgmms1.sys+37dc0fffff880`05184000fffff880`051ca0000x000460000x4ce799c120/11/2010 9:49:53 p.m.     nvlddmkm.sysnvlddmkm.sys+8e4134fffff880`05a8c000fffff880`065670000x00adb0000x51709c9d19/04/2013 1:23:41 p.m.

i've got tons of minidump files dating all the way back to november 2012, and these files consistently are highlighted. the only thing that changes are the codes in the second box from the left (ie nvlddmkm.sys+8e4134 is repated, but sometimes changes to 9336ac)

a very brief google search seems to implicate nvidia drivers so i am going to look at doing a clean install of those. i still plan on testing everything once ubcd is completed though.

if anyone has had the above files play up before and fixed them, feel free to drop me a bell haha, 

and above all thanks for all of your guys help so far. i appreciate it

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