Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3 posts

Wannabe Geek


Topic # 116660 6-May-2013 12:39
Send private message

Hi all,

long time reader, first time poster here.

I've always been able to fix my own pc issues but this one has me stumped.

about 5 days ago my pc running 64 bit windows started getting blue screens and i'm not sure why.

so if somebody is bored at work or something, and knows what they are doing, it would be awesome if you could take a look at my logs.

even if all you say is "problem with hdd" or "problem with motherboard" then i at least know where to start looking, because right now i'm totally in the dark.

I'm really sorry i don't know how to make the below information into spoilers so prepare for wall of text.

This is from the dialog box that says "windows has recovered from an unexpected shutdown"

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800EB2D010
BCP2: FFFFF88006335134
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Create new topic
BDFL - Memuneh
60331 posts

Uber Geek
+1 received by user: 11360

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 811995 6-May-2013 13:00
Send private message

Removed the long XML because it won't help much... Blue screen can be mainly happening for those few factors:
  • old driver/not compatible driver
  • RAM memory sticks failing
  • RAM memory sticks not properly seated
  • HDD failing
  • motherboard failing
  • overheating
  • video card failing
Things to do:
  • Apply latest Windows Update
  • If you have overclocked your system, turn it back to the default speeds.
  • If you have not updated drivers in a long time, do it now.
  • Run Windows 7 Memory Diagnostics overnight with all options set to make sure RAM is not the problem
  • Remove any extra cards you have, one by one
  • Test the HDD for physical errors




xpd

The Overrated Raccoons
8747 posts

Uber Geek
+1 received by user: 1275

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 812005 6-May-2013 13:08
Send private message

Get hold of UBCD and start testing your memory/hdd etc with it - BSOD can be a pain to troubleshoot.




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


268 posts

Ultimate Geek
+1 received by user: 49


  Reply # 812149 6-May-2013 16:54
Send private message

If the bluescreen created a minidump, then a program like BlueScreenView can reveal what triggered the crash. I recently used it to figure out that a repeatable bluescreen was due to a network driver that came with a VPN program.



3 posts

Wannabe Geek


  Reply # 812153 6-May-2013 17:03
Send private message

Hi guys thanks for all your help so far,

I'm currently downloading ubcd4win, its going to be about half an hour

i just used bluescreenview also, it's highlighted some files

dxgkrnl.sysdxgkrnl.sys+5d000fffff880`05090000fffff880`051840000x000f40000x4ce799fa20/11/2010 9:50:50 p.m.     dxgmms1.sysdxgmms1.sys+37dc0fffff880`05184000fffff880`051ca0000x000460000x4ce799c120/11/2010 9:49:53 p.m.     nvlddmkm.sysnvlddmkm.sys+8e4134fffff880`05a8c000fffff880`065670000x00adb0000x51709c9d19/04/2013 1:23:41 p.m.

i've got tons of minidump files dating all the way back to november 2012, and these files consistently are highlighted. the only thing that changes are the codes in the second box from the left (ie nvlddmkm.sys+8e4134 is repated, but sometimes changes to 9336ac)

a very brief google search seems to implicate nvidia drivers so i am going to look at doing a clean install of those. i still plan on testing everything once ubcd is completed though.

if anyone has had the above files play up before and fixed them, feel free to drop me a bell haha, 

and above all thanks for all of your guys help so far. i appreciate it

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.