Anyone know who I can contact at Microsoft in regards to their Office University offer and activating it ? (Students get Office 2010 cheap)

NONE of our students have been able to complete the process online and the couple of people Ive chatted to from Microsoft on Twitter, never come back to me with answers. Just seems that MS dont want anything to do with this offer, so why they bothered offering it......

Ive heard of one student getting his copy activated by chatting online to a MS support tech, but others have basically been told "cant help you" and come back to us complaining and we cant do anything about it.

Any help appreciated....