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Ultimate Geek
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Topic # 128618 16-Aug-2013 22:40
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Hi guys,

I have a Canon PIXMA MG5350 printer which has just died. It won't turn out at all. I recall it 2 days ago switching on and then coming back to use it and it was off. It would not turn on again from that point. I have tried the usual things, different wall socket, different power lead etc.

I'm pretty sure it's still under warranty (if not, def the CGA... I pray I don't have to go that route) but before I hump it all the way in to the shop does anyone have any suggestions on what else I could try? Any printer-ery people here?

Thanks heaps.

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  Reply # 880108 17-Aug-2013 13:58
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I'm not a printer-ery person, but my first thought was how long did you leave it unplugged for, long enough to ensure any volitile memory/power supply breakers could reset?



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  Reply # 880113 17-Aug-2013 14:13
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PaulBags: I'm not a printer-ery person, but my first thought was how long did you leave it unplugged for, long enough to ensure any volitile memory/power supply breakers could reset?


Oh I don't actually know. I don''t think I left it unplugged for any longer than 10 seconds or maybe more when i moved it to the other wall plug (say 30 seconds). I will give this a try too. Thanks.



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Ultimate Geek
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  Reply # 881466 20-Aug-2013 11:23
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As an aside, how long would you expect a printer like this to last? I paid $150 (which I think is cheap) but have only changed the ink once. It is out of warranty by 4 months. I expected it to last longer than 16 months mainly because of the brand. If I was told its life was likely two years or less I would not have wasted my money.

How long do you expect low end printers to last?

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  Reply # 881550 20-Aug-2013 13:38
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I've never had an inkjet last long. Usually the ink dries up in the heads and makes them unusable.

This isn't what you're asking, but if you want a good printer that's cheap to run and lasts forever, I'd highly recommend a Brother mono laser. Mine must be 5+ years old and works like a charm. I've only had to replace the toner once. Toner cartridges are good for about 1500 pages, and cost about $100 . I estimate mine's done @2500 pages.

I was a bit iffy about having a mono printer, but I really wanted a network printer at the time. Now I'm totally happy to sacrifice colour for a printer that works when I need it. No more dried up ink or blocked heads, it just works.

Their colour lasers are pretty cheap too, that'll be my next printer (if the current one ever dies). The only minor downside of both is the size (the colour is pretty big), but they don't actually take up that much more room than an inkjet.




Location: Dunedin

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  Reply # 881559 20-Aug-2013 14:09
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Hi - FWIW I've had a Canon Pixma IP4000R printer for about 6 years - it's still working perfectly and hasn't given any problems at all. This is an inkjet printer that will print over wifi or cable and has multi ink tanks.

It may be a software issue (hopefully) that's causing your printer to not turn on - perhaps Google the model number and 'troubleshoot' to get some ideas.... good luck.




Cheers,
Mike

Photographer/Videographer clickmedia.nz


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  Reply # 881562 20-Aug-2013 14:14
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sdav: 
How long do you expect low end printers to last?


About as long as the ink in them.




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  Reply # 881581 20-Aug-2013 14:56
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Lias:
sdav: 
How long do you expect low end printers to last?


About as long as the ink in them.


I couldn't agree more.  With most low end inkjet printers (and some lasers) the cost of new ink cartridges is as much as a new printer



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  Reply # 881608 20-Aug-2013 15:53
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Lias:
sdav: 
How long do you expect low end printers to last?


About as long as the ink in them.


Well it failed that test then!



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  Reply # 881618 20-Aug-2013 16:01
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Cool thanks guys. Some good ideas if I need to buy a new one. So far Canon is looking at it since they agree it should have lasted longer given it has completely died. They may resolve it as warranty repair since it is close 12 months.

If it was 24 months I would have probably bought a new one but the failure is with the printer not even turning on which is pretty lame given that I haven't even put a ream through it in that time...

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  Reply # 881626 20-Aug-2013 16:11
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I've got a friend who has an ip4500 that won't power up. Saw this post which suggested reseating the power connector to the power supply, hasn't worked for his but maybe something to check on yours?

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  Reply # 881628 20-Aug-2013 16:13
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MackinNZ:
Lias:
sdav: 
How long do you expect low end printers to last?


About as long as the ink in them.


I couldn't agree more.  With most low end inkjet printers (and some lasers) the cost of new ink cartridges is as much as a new printer


Ain't that the truth, last printer we bought was a laser on special. It was advertised in the flyer next to the toner, and was actually cheaper than the toner, so we bought both figuring the printer didn't come with the toner. Nope, although I think the toner that came with has less volume of ink. Didn't come with a cable though, we forgot how printers don't normally come with cables; which is just silly.



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  Reply # 881651 20-Aug-2013 16:38
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rhy7s: I've got a friend who has an ip4500 that won't power up. Saw this post which suggested reseating the power connector to the power supply, hasn't worked for his but maybe something to check on yours?


Aww man saw this too late! It's with Canon now who are probably going to do the same thing! That was something I wish I had tried, thanks man.

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  Reply # 881664 20-Aug-2013 17:05
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I thought you said in the first post that you tired other power cables?

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  Reply # 882090 21-Aug-2013 11:34
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sdav: As an aside, how long would you expect a printer like this to last? I paid $150 (which I think is cheap)


Its not reasonable to expect a cheap printer to last. They are cheap because the are cheap :-)

btw , many printers are far far cheaper than $150 so I fully understand your frustration.
You can try jumping up & down & claim CGA, that sometimes gets a refund/repair . Just make sure it hasnt got any aftermarket/refilled
ink carts in it as they will use that as an excuse to void any warranty



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Ultimate Geek
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  Reply # 882162 21-Aug-2013 13:23
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PaulBags: I thought you said in the first post that you tired other power cables?


Oh I may have read it too quick... I thought the person pulled the back out and there was another part that could be detached and reattached inside the printer. I changed cords, if reseating is as simple as that then I did it and it still didn't work.

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