Hi All,

I'm not having a good run with Microsoft at the moment, don't get me started on windows 8 ill save that for another thread.

I purchased Office 2013 Home & Student for my Samsung Ativ convertable.

Purchased from Warehouse Stationary (WS) in Albany.
I live in Tauranga, got back home this week and started setting it up, upon scratching the product key card, I find only 24 digits. Product key is supposed to have 25 and it wont it me download, let alone install. I guess a digit got scratched off...not sure how because my nails are so soft that i struggled to scratch anything off at all.

Taking it back to WS Albany isnt going to happen for a month or so until I get a chance to go back up to Auckland. So I phone Microsoft. customer service asks for a picture of the problem. Then tells me later via email, I have to take it back to the retailer.

Really brassed off, mainly at the quality....If you're going to make a scratchie thing then DONT make it so the important numbers scratch off easily. 

Pay good $$$ for these things and keep getting poor results.
I will ask if the local WS will sort this out, but I'm not expecting much.