Question on Netgear PCI Wireless adapter

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patrickstarr

388 posts

Ultimate Geek

#14164 19-Jun-2007 10:16

Hey sorry for all the posts but I am having problems with my Internet :( I purchased a Netgear Wireless PCI adapter and well in the setup manual in the countries part it didn't have New Zealand on there which was weird and so I put in Australia and well most of the time when I am on the internet it cuts off!!!! and I have no idea why, and I rung up DSE which was the place that I purchased it from and they said that it works perfectly on his Computer so please help me thanks allot bye. Oh yeah and I tried to call the Netgear line and I waited for 10 mins and no answer so I hung up, talk about bad service.

freitasm

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#75152 19-Jun-2007 10:33

The country selection is just because some countries have different regulations regarding wireless access. In the case of New Zealand you can safely use the Australian configuration.

Your problem could be two things: make sure you have the latest drivers for this card, or make sure there's no interference from other networks around your place.

Check this blog post on how to chose the right wi-fi channel...

And I have changed the subject of this discussion, to make it easier for people to find it.

zaptor

745 posts

Ultimate Geek

#75234 19-Jun-2007 22:08

For what it's worth I've been having major issues with a NetGear wireless router - WGR614.

Refuses to respond to nodes on it's own subnet for no obvious reason. But, doesn't mind switching packets between the nodes themselves. Personally, I blame the (closed source) firmware.

Mate of mine eventually returned his NetGear router (I suspect a similar model), because it just wouldn't work on the TelstraClear cable modem. Replaced it with a Linksys wireless router and has had no problems at all.

I always thought NetGear was a reasonable brand. Nowadays, I'm not sure.

Not to sure about the after sales tech support either.

stevonz

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#75282 20-Jun-2007 08:25

zaptor: I always thought NetGear was a reasonable brand. Nowadays, I'm not sure.

I have a Netgear Wireless modem/router and a PCMCIA wireless card (came as a bundle), and have had very little prob's. All problems were resolved by firmware upgrades... There are a few others on GZ that also have Netgear products & use them without fault - don't write off a brand from 1 bad experience.

Back to the OP - email their support desk if you don't want to wait - I got responses within 24hrs!

Cheers, Stevo

zaptor

745 posts

Ultimate Geek

#75292 20-Jun-2007 09:46

stevonz:
I have a Netgear Wireless modem/router and a PCMCIA wireless card (came as a bundle), and have had very little prob's. All problems were resolved by firmware upgrades... There are a few others on GZ that also have Netgear products & use them without fault - don't write off a brand from 1 bad experience.

Curious. Can you answer a couple of questions please?

1. What model router and firmware version are you running?

2. Is it connected to a cable or ADSL modem?

Mine is currently a WGR614AU (also came with a bundled PCMCIA card). It's using the latest firmware version the last time I checked.

I did raise a ticket with NetGear over 2 weeks ago - no response.

This is actually the 2nd bad experience with a NetGear router I've had. The 1st one was with my mate's router. There was ongoing dialogue with NetGear tech support, and he received at least one (possibly two) router replacements over a 3-4 week period. In the end NetGear just stopped responding to his queries. I suspect that 1st or 2nd level tech support realised it wasn't a simple configuration issue. Eventually the reseller (Ascent), informed him that those routers - at the time, just weren't working with TelstraClear broadband (i.e. it was more than just an isolated incident).

I figured NetGear would've resolved that issue by the time I purchased my router - I'm also on TelstraClear broadband. For a while things were stable, although there were isolated instances of downtime. However, those instances have become far too frequent. I do wonder if it might be a software issue which is only manifest due to specific router configurations.

In any event, snoop traces don't lie. The router is setup to respond to ICMP packets from nodes within it's subnet. When it goes bad, it doesn't respond. Although, it's happy to pass those same packets to other nodes - connected to the same router.

If you're also on cable with TelstraClear, I'd be interested in talking to you about your router configuration.

Cheers

stevonz

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#75296 20-Jun-2007 10:28

zaptor:
stevonz:
I have a Netgear Wireless modem/router and a PCMCIA wireless card (came as a bundle), and have had very little prob's. All problems were resolved by firmware upgrades... There are a few others on GZ that also have Netgear products & use them without fault - don't write off a brand from 1 bad experience.

Curious. Can you answer a couple of questions please?

1. What model router and firmware version are you running?

2. Is it connected to a cable or ADSL modem?

1. Netgear DG834G (v2) - V 3.01.32

2. ADSL

Cheers, Stevo

patrickstarr

388 posts

Ultimate Geek

#75313 20-Jun-2007 12:20

I forgot to mention this but when I had my laptop (it's broken now :( although I am trying to fix it, but I purchased a PCMCIA Wireless adapter for it and it worked everytime! it didn't cut out or anything and with this it cuts out so yeah I just wanted to share that, I've changed the channel on the modem but I have no idea how to restart the modem lol coz theres no restart button on it (from my knowledge lol) I have a D-Link G640T wireless ADSL router

stevonz

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#75315 20-Jun-2007 13:02

patrickstarr:
but I have no idea how to restart the modem lol coz theres no restart button on it (from my knowledge lol) I have a D-Link G640T wireless ADSL router

Remove the power supply & then re-insert after 10 secs.

Cheers, Stevo

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patrickstarr

388 posts

Ultimate Geek

#76345 29-Jun-2007 22:03

Hey well we remove the power cord from the socket every night and it hasn't even reset itself.

patrickstarr

388 posts

Ultimate Geek

#76638 2-Jul-2007 19:03

I think I've done it :D I had to format my computer coz of other reasons but so far I haven't been disconnected