HP 6000 Pro AiO recovery and parts question

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gzt

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#143139 4-Apr-2014 12:03

I recently purchased an HP 6000 Pro All in One (Business) machine ex-lease from a major reseller. It's a good machine and meets expectations. Windows 7 x64 is installed and there is a license sticker for it on the back.

The machine did not come with any recovery DVD. Also it does not have a recovery partition, or anything like that as far as I can tell, unless I'm missing something.

So my question is, does this machine usually come with a recovery DVD or alternatively a recovery partition?

Dynamic

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#1018459 4-Apr-2014 12:34

They did come with recovery discs. Ex-lease machines rarely come with a copy of the original DVDs because the original owner rarely supplies.

If I remember correctly they just came with a Win7 disc and a drivers disc which you loaded separately after the machine first booted. The driver disc had a pretty screen where you ticked the drivers you wanted, and then told it to go ahead. If you are moderately comfortable with downloading and installing software, you are not missing anything by not having the discs. If you need to reload, you should be able to borrow any OEM (new computer, not upgrade) Win7 disc to work with the Product Key sticker on the back of the machine.

Source: Experience. We sold heaps of these.

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gzt

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#1018489 4-Apr-2014 13:04

Thanks for that. Do you mean a microsoft win7 dvd came with it, or an hp win7 recovery dvd came with it?
(+the drivers in both cases of course).

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#1018493 4-Apr-2014 13:17

The Win7 DVD was just a basic Win7 installer DVD - nothing special about it as best I remember. It wasn't a highly modified 'recovery DVD'.

Some HP factory disc sets are the 'insert disk 1 and reboot, followed by disc 2 then disc 3 until finished' and the machine is then magically back to its factory software state. I don't think the 6000 Pro series was one of those. It was more a 'fire the Operating System at the machine with this disc, then fire the driver disc in (which also had a few rubbish factory applications from memory).

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#1018549 4-Apr-2014 14:53

The HP machines come with an OS disk that is slightly modded to activate using Info in the DMI, but other than that they are standard. You can just use an OEM disk and the licence key on the side. Drivers are all available on HP's site.

gzt

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#1018633 4-Apr-2014 16:13

Cheers for that confirmation above, and thanks for the pm dynamix. I'll contact the reseller and see if they are willing to supply one first up.

In this case I would not have made the purchase without media so I'll see if it they can resolve it.

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#1073337 24-Jun-2014 12:01

The reseller was not willing to assist. End result after navigating the HP website and spare parts maze was told to call NZ HP software support. I asked for a recovery disk they asked for my name and address. They are sending out a recovery set for free. : ).