New Gaming Rig - Shuts down when loading Enemy Front

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pinkbellbird

210 posts

Master Geek
+1 received by user: 3

#150632 28-Jul-2014 22:39

hey all,

I have a new gaming rig now, loving it, its a beast.

But am having issues with 1 game, Enemy Front, it just refuses to play, it loads the game, but gets to varying points then shuts down the pc & restarts - not good, each time ive tried to play this happens.
the rig has a EVGA GeForce GTX770 SC graphics card.
processor is an overclocked i7.

its not a power supply issue or heating issue, power supply is 1000w, fans are 1 200mm front, 1 140mm rear, 2 x 140mm fans top + nepton 280L radiator.

I managed to get the game to work tonight, only after tweaking the graphics settings in the game to the lowest possible - but seriously, I shouldnt have to do that just to play this game.
the other games ive played on this are completely fine and have been able to play at max graphics settings perfectly.

ive tested the game on 2 other pc's, and its plays without any issue, so it surely cant be the disc.

my pc exceeds the min requirements for this game, im at a bit of a loss

any ideas?

gzt

19011 posts

Uber Geek
+1 received by user: 8105

Lifetime subscriber

#1097538 28-Jul-2014 22:53

Is there an update available for the game?
Have you talked to the official game support? Easy answers from them sometimes

Also try:
a) The drivers provided by the card manufacturer
b) The latest drivers from the same manufacturer site
c) The latest generic drivers from the chipset manufacturer
Yes, sometimes there is a difference.

Can you eliminate all overclocking and see if it is happier without it? Might be a timing issue.

I don't have a simple answer, but those are approaches that have worked for me when working through similar issues.

Dolts

214 posts

Master Geek
+1 received by user: 76

#1097563 28-Jul-2014 23:25

+1 for not overclocking. I have had some games really dislike overclocking.
Used stock settings and all was fine.
i7-4770k+GTX 770 combo

charsleysa

597 posts

Ultimate Geek
+1 received by user: 125

#1097594 29-Jul-2014 05:09

Can you post the graphics and CPU temperatures for the 30 seconds leading up to the crash?

I know you said it's not the temperature but this sounds like temperature is playing a role in some way so it would be good to know the values.

Also could you please describe how the computer shuts down. Does it crash? Does it display some weird patterns on the screen? Does it take a while to turn off before restarting?

Regards
Stefan Andres Charsley

vexxxboy

4360 posts

Uber Geek
+1 received by user: 2116

#1097613 29-Jul-2014 07:28

read this your not the only one

http://www.crashwiki.com/top-10-fixes-enemy-front-pc-crashes-black-screen-bugs-game-glitches-textures-pov-low-fps/

Common sense is not as common as you think.

pinkbellbird

210 posts

Master Geek
+1 received by user: 3

#1098168 29-Jul-2014 20:22

Dolts: +1 for not overclocking. I have had some games really dislike overclocking.
Used stock settings and all was fine.
i7-4770k+GTX 770 combo

thats my exact processor & graphics card... the game has the issues using stock settings...

ðŸ“± - I love Big Phones & I can not lie! #notelove

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8, S22 Ultra

pinkbellbird

210 posts

Master Geek
+1 received by user: 3

#1098171 29-Jul-2014 20:25

vexxxboy: read this your not the only one

http://www.crashwiki.com/top-10-fixes-enemy-front-pc-crashes-black-screen-bugs-game-glitches-textures-pov-low-fps/

read through info on that link & checked driver versions & directX version, all are the moest recent available. ill keep looking into it

ðŸ“± - I love Big Phones & I can not lie! #notelove

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8, S22 Ultra

Lenovo

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pinkbellbird

210 posts

Master Geek
+1 received by user: 3

#1098180 29-Jul-2014 20:49

gzt: Is there an update available for the game?
Have you talked to the official game support? Easy answers from them sometimes

Also try:
a) The drivers provided by the card manufacturer
b) The latest drivers from the same manufacturer site
c) The latest generic drivers from the chipset manufacturer
Yes, sometimes there is a difference.

Can you eliminate all overclocking and see if it is happier without it? Might be a timing issue.

I don't have a simple answer, but those are approaches that have worked for me when working through similar issues.

all drivers are completely updated, it was the first thing I did at the weekend. no joy. the issue still happens when overclocking is off

I managed to get the game going tonight, by changing screen resolutions smaller, to 1600x1024 & games graphics settings to minimum. the screen is usually 1920x1080 at full on other games.

But have since had the pc shut off & reboot twice while on YouTube.... this has happened twice. bit concerning!

ðŸ“± - I love Big Phones & I can not lie! #notelove

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8, S22 Ultra

charsleysa

597 posts

Ultimate Geek
+1 received by user: 125

#1098182 29-Jul-2014 20:51

pinkbellbird:
gzt: Is there an update available for the game?
Have you talked to the official game support? Easy answers from them sometimes

Also try:
a) The drivers provided by the card manufacturer
b) The latest drivers from the same manufacturer site
c) The latest generic drivers from the chipset manufacturer
Yes, sometimes there is a difference.

Can you eliminate all overclocking and see if it is happier without it? Might be a timing issue.

I don't have a simple answer, but those are approaches that have worked for me when working through similar issues.

all drivers are completely updated, it was the first thing I did at the weekend. no joy. the issue still happens when overclocking is off

I managed to get the game going tonight, by changing screen resolutions smaller, to 1600x1024 & games graphics settings to minimum. the screen is usually 1920x1080 at full on other games.

But have since had the pc shut off & reboot twice while on YouTube.... this has happened twice. bit concerning!

Take a look at my post above, there is a variety of reasons why that could be happening.

Regards
Stefan Andres Charsley

pinkbellbird

210 posts

Master Geek
+1 received by user: 3

#1098224 29-Jul-2014 21:38

charsleysa: Can you post the graphics and CPU temperatures for the 30 seconds leading up to the crash?

I know you said it's not the temperature but this sounds like temperature is playing a role in some way so it would be good to know the values.

Also could you please describe how the computer shuts down. Does it crash? Does it display some weird patterns on the screen? Does it take a while to turn off before restarting?

std average temps while not gaming
CPU 16.deg

temps while gaming
CPU 18.deg

havent sorted a program out to record temps yet, the gigabyte program i have atm doesnt record graphics temps.

and no, when it shuts down, the screen just goes black instantly as the pc is cut off, no weird screen antics at all, the pc restarts straight away quickly.

Just had a muck about with it, got the game to work on low, med & high game settings with the screen at lowest resolution of 1600 x 1024 & it plays ok

change it up to 1920x1080 & its back to shutting the pc down.

go figure!

Ive tried it at that resolution but with all fans cranked full, as a test. fans dont make any difference at all

But had the pc do this same crash & restart while on youtube. this system is less than a week old, frustrating!

ðŸ“± - I love Big Phones & I can not lie! #notelove

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8, S22 Ultra

charsleysa

597 posts

Ultimate Geek
+1 received by user: 125

#1098226 29-Jul-2014 21:44

pinkbellbird:
charsleysa: Can you post the graphics and CPU temperatures for the 30 seconds leading up to the crash?

I know you said it's not the temperature but this sounds like temperature is playing a role in some way so it would be good to know the values.

Also could you please describe how the computer shuts down. Does it crash? Does it display some weird patterns on the screen? Does it take a while to turn off before restarting?

std average temps while not gaming
CPU 16.deg

temps while gaming
CPU 18.deg

havent sorted a program out to record temps yet, the gigabyte program i have atm doesnt record graphics temps.

and no, when it shuts down, the screen just goes black instantly as the pc is cut off, no weird screen antics at all, the pc restarts straight away quickly.

Just had a muck about with it, got the game to work on low, med & high game settings with the screen at lowest resolution of 1600 x 1024 & it plays ok

change it up to 1920x1080 & its back to shutting the pc down.

go figure!

Ive tried it at that resolution but with all fans cranked full, as a test. fans dont make any difference at all

But had the pc do this same crash & restart while on youtube. this system is less than a week old, frustrating!

I'm assuming you're running your screens off the graphics card, can you try running the screens off the motherboard instead?

If you do this and you manage to play your game at 1080p with graphics set to high (even if its only 5fps) then you have a faulty graphics card.

Regards
Stefan Andres Charsley

gzt

19011 posts

Uber Geek
+1 received by user: 8105

Lifetime subscriber

#1098262 29-Jul-2014 23:02

pinkbellbird:
gzt: Also try:
a) The drivers provided by the card manufacturer
b) The latest drivers from the same manufacturer site
c) The latest generic drivers from the chipset manufacturer
Yes, sometimes there is a difference.

all drivers are completely updated, it was the first thing I did at the weekend. no joy.

a,b,c. updated drivers are not always the best drivers for the scenario.

Samsung

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Azzura

612 posts

Ultimate Geek
+1 received by user: 230

ID Verified

#1098326 30-Jul-2014 08:08

Sounds like the MB or the Power Supply dying.

afe66

3181 posts

Uber Geek
+1 received by user: 1678

Lifetime subscriber

#1098453 30-Jul-2014 10:43

If the system is less than a week old, I'm putting my money on hardware.
If you bought it rather than self build, I'd take it back and get them to fix it.

You pay extra if system is prebuilt so the sellers need to sort it out.

A.