Team viewer or Logmein via Mobile Data

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Handle9

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#154271 22-Oct-2014 20:29

We have a number of sites 2 - 4 hours drive from our office. Often to add controllers to our BMS it costs the customer more for us to attend site than it does to actually by the equipment. The Commisioning is quite quick but relies on us to plug into the RS485 network with a PC via a usb - RS485 adaptor.

We'd really like to be able to send a laptop to site with our software loaded and access it via team viewer or logmein, with support from the local electrical installer. We can't plug into the corporate network and utilise their infrastructure so we need to do this over a mobile data connection

Has anyone got experience running logmein or team viewer over a mobile data connection? Are there limitations (obviously you need a decent connection)? Some feedback would be very valuable.

Andib

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#1160302 22-Oct-2014 20:35

We do this with quite a few rural sites in Western Australia, These sites are run off Fixed Telstra 3G links back to the corporate network but when things go down and we need to get access to the site we will offen use Telstra 3G card or at worst tether a iPhone to a laptop to get into the local networks via Teamviewer.

Actually did this earlier this week in NZ via a Spark iPhone while waiting for chorus to fix a link to one of our sites

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hio77

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#1160304 22-Oct-2014 20:37

i use teamviewer over 3G quite often, it works very well, not much "lag" at all and data usage surprisingly isnt too high at all.

i only use the mobile app for it, since if im tethering a ssh connection will probably be a little more responsive

Have not tried in reverse however, which seems to be what your looking to do.

Maybe give it a trial run in the office or something?

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ChoiceCheapies

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#1160305 22-Oct-2014 20:39

I used TeamViewer extensively at previous employment, and one way of increasing the "speed" of the connection is to turn it to grey scale in the session view settings.

This helped alot when connecting to 3G/Dialup connections, but they were never as smooth as an ADSL/Fibre line, but definitely usable over 3G.

ChoiceCheapies - Kiwi Bargain Hunters.

Handle9

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#1160309 22-Oct-2014 20:46

It sounds like it should work and is certainly worth bench testing. It'll be a big help for us, it's a pain having to send an engineer to site for a one hour job.