Cannot Send Emails Via Outlook 2013 after Windows 10 upgrade

Forums › Desktop computing › Cannot Send Emails Via Outlook 2013 after Windows 10 upgrade

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#177327 30-Jul-2015 07:55

Hi there

I upgraded to Windows 10 Home (64-bit) yesterday. This morning I was able to receive emails via Outlook 2013, but when trying to send I get error 0x800CC13. 'Cannot connect to the network. Verify your network connection or modem.'

Checking Account Settings, they all look fine. I click on next (with Automatically test this accounts settings ticked), and the test emails are sent and received successfully -- it is just creating a new email that won't send.

Anyone else experiencing this issue? Any tips on how to get it back up and working?

Regards
Stevie

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#1355127 30-Jul-2015 10:44

You running Nod32? I had a similar issue and had to update to the latest version..

Regards,

Old3eyes

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#1355132 30-Jul-2015 10:49

old3eyes: You running Nod32? I had a similar issue and had to update to the latest version..

Nope -- G Data Total Protection. Maybe I should contact them?

1101

3141 posts

Uber Geek
+1 received by user: 1143

#1355188 30-Jul-2015 11:56

StevieT:
old3eyes: You running Nod32? I had a similar issue and had to update to the latest version..

Nope -- G Data Total Protection. Maybe I should contact them?

The first step is to uninstall any 3rd party firewall software: ie Gdata . Thats uninstall, NOT just disable.

In fact, perhaps that should have been removed before the upgrade to 10. Then re-installed AFTER the upgrade is complete & everything is confirmed working

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#1355223 30-Jul-2015 12:45

1101:
StevieT:
old3eyes: You running Nod32? I had a similar issue and had to update to the latest version..

Nope -- G Data Total Protection. Maybe I should contact them?

The first step is to uninstall any 3rd party firewall software: ie Gdata . Thats uninstall, NOT just disable.

In fact, perhaps that should have been removed before the upgrade to 10. Then re-installed AFTER the upgrade is complete & everything is confirmed working

Uninstalled G Data. Still got the same error in Outlook. Have reinstalled G Data.

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#1355272 30-Jul-2015 13:24

Just seen this thread: http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-error-0x800ccc13/ef39bc0f-cb0b-41a2-930e-a310329591e7

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#1355348 30-Jul-2015 14:48

As per the above link, did the sfc /scannow and emails are now sending in Outlook 2013.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

Malpaso

56 posts

Master Geek
+1 received by user: 21

#1366097 14-Aug-2015 09:31

After spending an hour an a half with Vodafone last night and being passed around 10 different techs who couldn't solve the problem, i found the scf /scannow fix online and yes it fixed the problem. Someone needs to tell Vodafone, the techs were saying that not being able to send emails after upgrading to 10 is a major problem for a lot of people yet the fix is simple and anyone can do it. Odd.