Faulty video card.... ?

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xpd

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#177456 3-Aug-2015 10:54

Have had an R7 260X card since last year, been running fine until last week, where I kept getting BSOD.

Card is back at supplier who have informed me they'll need to run tests on it (fair enuff) and if fault is NOT replicated, Ill be charged $49 (on a $200 card).

I'm going to run multiple tests on RAM etc tonight to ensure no fault there, but quick test I did few days ago was clean. Anything else I should consider ?

Below is what Ive sent them so far :

Windows 7 SP1 :

PC running fine all day, next morning system was locked up. Rebooted and got a BSOD "Thread stuck in device driver" (remoted home just now to check logs) - Google results indicates either driver issue or video hardware.

Reinstalled drivers, no change.

Reinstalled Windows 7 from scratch, system would lock up - eventually logs me in where I install latest ATI drivers, but system still continues to BSOD/lock with same error. Removed R7 card, installed older ATI card, system is stable. Updated Windows 7 completely, no BSOD/lockups.

Installed R7 card again, same issue again with the BSOD.

Removed R7 and switched between using older ATI and onboard video, no problems encountered.

Upgraded to Windows 10, no issues with older ATI or onboard. Installed R7 card with Win 10 drivers from ATI (15.7.1) , BSOD again.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#1357632 3-Aug-2015 10:58

Did you get any temps on how hot the card was running

AMD cards run a lot hotter than nvidia cards.
My old R9 would hit 85/90 where my new nvidia runs at about 55 (under gaming load).

Did you have good air flow etc ?

Did you notice what was happening when you got the BSOD, gaming, movies etc?

xpd

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#1357639 3-Aug-2015 11:12

Good airflow, BSOD would occur on startup, before even getting into Windows.
Would get the Windows logo and then "bang", BSOD.

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gzt

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#1357749 3-Aug-2015 13:18

No idea. Unlikely but check pcie multiplier in BIOS. Also use exact drivers that came with card because that is what tech may do(?) for warranty status. Hope that helps.

xpd

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#1358350 4-Aug-2015 09:13

Ran 3 different memory tests last night and a Burn In test, all came back fine. So told supplier to go ahead with video card testing.... if that comes back clean, Im out of pocket by $49 and still no clue as to why the system dies.

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#1358400 4-Aug-2015 10:09

Have you looked at any log files to see if you can find any help there?

DravidDavid

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#1358587 4-Aug-2015 12:05

How large is the power supply? Is it possible it might not be getting enough juice? Have you tried other PCI-E connectors on the power supply (or even another power supply all together) to rule out a power issue?

Did you check for busted/inflated caps on the board?

Also, when you installed the drivers, both times, did you have an anti-virus application installed and running by any chance? I had a mixture of the black screen of death and Blue screen of death when I installed my AMD drivers with Avast running in the background. I had to disable Avast and install that way.

Based on your testing, it does sound like the card if the system is stable with a video card other than the R7 installed.

Good luck! I hate video card issues! :(

nakedmolerat

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#1358604 4-Aug-2015 12:25

Power supply? Which brand and wattage

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

xpd

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#1358632 4-Aug-2015 12:37

Corsair VS550

Everythings been running fine since last September (when system was purchased)

No AV was installed as I wasnt getting far enough to even start looking at installing things :)

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trig42

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#1358636 4-Aug-2015 12:41

I'd say faulty Graphics Card is the right answer. You have done enough testing to confirm it.
If the agent comes back saying no fault found, call Bullsh*t on them.

BiggusDoggus

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#1358762 4-Aug-2015 15:30

Well would you believe it - lookee here: http://www.geekzone.co.nz/forums.asp?forumid=50&topicid=177440

You should feel secure in the fact you are not alone - I certainly do now!

My PC has never been able to restart since I bought the card - full shutdown etc, no problem, but restarting would freeze on the Windows logo, needing a force shutdown (and then the "Windows did not start normally" etc options.

I thought it had to do with the Catalyst drivers, as other on Google seemed to have same issue. 3 updates later, still no change.

And then I tried to upgrade to Windows 10, and the freeze changed to BSOD. Even when it rolled back to Windows 7 (my G3258 CPU wont currently work with Windows 10) the BSOD issue remained.

Pulled everything out and tried different combos - RAM, peripherals etc. No joy - until I pulled the video card. Boom - issue gone.

Is now in with the dealer for "assessment" as well.

Your mother was a hamster and your father smelled of elderberries

xpd

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#1358780 4-Aug-2015 16:01

The freezing on Windows login Ive known about, and never had an issue with (my PC never gets turned off) and everything was fine until last week. Nothing had been changed, updated etc.... my BSOD just started at random.

Why wont your CPU work with Windows 10 ? Ive got the same CPU and running quite happily.

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BiggusDoggus

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#1358840 4-Aug-2015 17:00

xpd: The freezing on Windows login Ive known about, and never had an issue with (my PC never gets turned off) and everything was fine until last week. Nothing had been changed, updated etc.... my BSOD just started at random.

Why wont your CPU work with Windows 10 ? Ive got the same CPU and running quite happily.

As a summary: https://www.reddit.com/r/buildapc/comments/3f3mro/discussion_psa_windows_10_currently_not/

In short, if trying to shutdown/restart it will go into endless boot. Probably not an issue for you as you say you don't turn off your PC at all.

Your mother was a hamster and your father smelled of elderberries

xpd

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#1358902 4-Aug-2015 19:05

Ah right, yeah I hit that a few weeks back, but when I did the reinstall after the video card started playing up, that update didnt cause me any problems, and I upgraded to 10 without any major issues. Go figure.... :)

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JWR

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#1358926 4-Aug-2015 20:02

xpd: Have had an R7 260X card since last year, been running fine until last week, where I kept getting BSOD.

Card is back at supplier who have informed me they'll need to run tests on it (fair enuff) and if fault is NOT replicated, Ill be charged $49 (on a $200 card).

I'm going to run multiple tests on RAM etc tonight to ensure no fault there, but quick test I did few days ago was clean. Anything else I should consider ?

Below is what Ive sent them so far :

Windows 7 SP1 :

PC running fine all day, next morning system was locked up. Rebooted and got a BSOD "Thread stuck in device driver" (remoted home just now to check logs) - Google results indicates either driver issue or video hardware.

Reinstalled drivers, no change.

Reinstalled Windows 7 from scratch, system would lock up - eventually logs me in where I install latest ATI drivers, but system still continues to BSOD/lock with same error. Removed R7 card, installed older ATI card, system is stable. Updated Windows 7 completely, no BSOD/lockups.

Installed R7 card again, same issue again with the BSOD.

Removed R7 and switched between using older ATI and onboard video, no problems encountered.

Upgraded to Windows 10, no issues with older ATI or onboard. Installed R7 card with Win 10 drivers from ATI (15.7.1) , BSOD again.

Pity you didn't save the whole BSoD text..

But, the part "Thread stuck in device driver" does definitely indicate device driver bug or card hardware fault.

xpd

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#1359086 5-Aug-2015 08:45

JWR:

Pity you didn't save the whole BSoD text..

But, the part "Thread stuck in device driver" does definitely indicate device driver bug or card hardware fault.

Yeah thats what Ive found/figured as well, but for it to cause the issue without the driver installed on a fresh install, does lean more towards the hardware. Just hoping the bloody thing has done it for the supplier :-p
Should hear from them this morning....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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