Apologies if the abbreviation crosses a line but I don't know what else to call it.

To be fair, this is not at all limited to Amazon, but that happens to be where I last encountered it and I was particularly incensed by the degree of transparent insincerity of it.

I sent a feedback to Amazon because they keep installing a link I don't want on my Chrome toolbar. No biggie, very much a First World problem, but after awhile it started to irritate. So I wrote them and asked them to stop spamming me with this unwelcome intrusion.

I just received their reply. It is the usual blah-blah boiler plate generic crap response that might be expected, but it was so obviously auto-generated that all it did was increase my irritation to actual anger. What it really says to me is 'we have so little regard for you as a customer and care so little what you think that we cannot even be bothered to read your complaint'. It actually felt a bit like a slap in the face. They must really think their customers are stupid. How insulting is that?

Here is the beginning of their response. It blathers on through a whole lexicon of carefully-crafted non-statements:

Hello,

I understand your disappointment regarding this. (I did not express disappointment. I told them to put their link you know where)

I've reported this feedback to the appropriate department in our concern to let them know about this and to make sure that this feedback is implemented in the near future and we make sure our website more user friendly as business and suggestion of every customer is very important to us and we always take customers feedback seriously.
(yeah, right, not even good English.)

It goes on in this vein. I have to wonder what they think they are trying to accomplish. All it did for me was make me angry. Fortunately they are plenty of other places where I can do my shopping. Now if I can just get rid of that stupid link.