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Lock him up!
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# 181182 5-Oct-2015 16:16
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Apologies if the abbreviation crosses a line but I don't know what else to call it.

To be fair, this is not at all limited to Amazon, but that happens to be where I last encountered it and I was particularly incensed by the degree of transparent insincerity of it.

I sent a feedback to Amazon because they keep installing a link I don't want on my Chrome toolbar. No biggie, very much a First World problem, but after awhile it started to irritate. So I wrote them and asked them to stop spamming me with this unwelcome intrusion.

I just received their reply. It is the usual blah-blah boiler plate generic crap response that might be expected, but it was so obviously auto-generated that all it did was increase my irritation to actual anger. What it really says to me is 'we have so little regard for you as a customer and care so little what you think that we cannot even be bothered to read your complaint'. It actually felt a bit like a slap in the face. They must really think their customers are stupid. How insulting is that?

Here is the beginning of their response. It blathers on through a whole lexicon of carefully-crafted non-statements:

Hello,

I understand your disappointment regarding this. (I did not express disappointment. I told them to put their link you know where)

I've reported this feedback to the appropriate department in our concern to let them know about this and to make sure that this feedback is implemented in the near future and we make sure our website more user friendly as business and suggestion of every customer is very important to us and we always take customers feedback seriously.
(yeah, right, not even good English.)

It goes on in this vein. I have to wonder what they think they are trying to accomplish. All it did for me was make me angry. Fortunately they are plenty of other places where I can do my shopping. Now if I can just get rid of that stupid link.



 




I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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  # 1400394 5-Oct-2015 16:20
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I actually find the Amazon search app on my Opera browser very handy..




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Old3eyes


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  # 1400396 5-Oct-2015 16:22
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How do they install a link in your chrome toolbar without your permission?

 
 
 
 




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  # 1400400 5-Oct-2015 16:25
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old3eyes: I actually find the Amazon search app on my Opera browser very handy..


That's fine but it has to be a matter of choice.





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 




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  # 1400401 5-Oct-2015 16:26
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gzt: How do they install a link in your chrome toolbar without your permission?


Dunno but it is there. I can't delete it but I can deactivate it. A little later it shows up again.





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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  # 1400415 5-Oct-2015 16:37
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gzt: How do they install a link in your chrome toolbar without your permission?


Its bundled with Vuze and other app installers like Java.

Or you manually agree to it when signed in

But yeah, would have asked. Be hit hidden by a tickbox or other.

gzt

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  # 1400425 5-Oct-2015 16:46
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Will any of the commercial av software remove it?

Adwcleaner seems to be popular. I have not used it.



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  # 1400441 5-Oct-2015 17:26
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Haven't tried yet. Amazon put it there, they should remove it. Safest solution for me is probably just to reinstall the browser. I can save the bookmarks and the settings are easy to put back. I will probably just do that when I get around to it.  





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


 
 
 
 


gzt

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  # 1400457 5-Oct-2015 17:50
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Maybe but it is likely outside the browser and will come back.

BDFL - Memuneh
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  # 1400460 5-Oct-2015 18:01
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  # 1400469 5-Oct-2015 18:21
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freitasm: Easy: don't install "free" software that brings bundled add-ons.

I am very careful about that. Maybe I agreed to something in the T&C. I can't think of any other way it got on my toolbar. This is Amazon, not some free movies site.





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


gzt

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  # 1400473 5-Oct-2015 18:26
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Google does it, yahoo does it. It is not unusual. Those are just the biggest but there are many more.



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  # 1400488 5-Oct-2015 18:39
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The comments here have become about the link but what made me angry was the insincere response to my feedback about it.




I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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  # 1400493 5-Oct-2015 18:51
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Your anger is based on the assumption that Amazon put the addon there. That is more than likely incorrect.

What you are doing is complaining to a manufacturer about someone slipping their cornflakes in your cart at the supermarket.

Go to programs and features and uninstall it. Your anger is unjustified.




Location: Dunedin

 




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  # 1400519 5-Oct-2015 19:58
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It is an Amazon link with an Amazon logo. Why wouldn't I think Amazon put it there?




I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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  # 1400544 5-Oct-2015 20:17
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Rikkitic: It is an Amazon link with an Amazon logo. Why wouldn't I think Amazon put it there?


Occam's razor tells me the user put it in there - through an install. The only other way for Amazon to "put it there" without the user knowing it would be if it was a drive-by download, a practice that is associated with malware.

Since you, the user, found it there, instead of hiding it, the most obvious option would be to go to Control Panel and remove the program from the "Add/Remove Programs" applet. That would be the end of it.

I don't think Amazon would be in the business of creating malware, or in the business of creating hard to remove software. I think they have a brand that is word more than that.






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