Laptop optical drive missing in BIOS and Win10.

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kiwifidget

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#189576 5-Jan-2016 10:57

I have been upgrading some Lenovo G570 laptops to Win10.
While doing this I discovered one of the laptops optical drives is not showing up in BIOS or Win10.
It has power, pops in and out manually, and even spins when you put a disk in it.
I updated the BIOS but this made no difference.

Because I have 5 other identical laptops I swapped the optical drive with another one.

End result, the original laptop does not register the optical drive from a working laptop.
The working laptop does register the optical drive from the original laptop.
So it's not the actual optical drive that is faulty.

Other than a motherboard fault, is there anything else that may be the problem?
And no, they are no longer under warranty.

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Dynamic

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#1461455 5-Jan-2016 11:06

BIOS reset has a tiny chance of helping.

Also do the trick of removing the battery and mains and then holding the power button down for 30 seconds to suck any remaining power from the machine. I've seen this fix some odd issues, even though it should not be necessary IMHO.

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toyonut

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#1461458 5-Jan-2016 11:09

It is likely to come down to a motherboard fault, It is unlikely to be the bios as a flash to latest would have reset it as well. You could also try and strip the laptop down and clean the sata connections. Something may be loose or not making contact properly.

Try Vultr using this link and get us both some credit:

http://www.vultr.com/?ref=7033587-3B