A while back my browsing lead me to the above company, who were offering a mobile browser. I went to their website to check this out, and found that they also offer an accelerator for desktop browsing. So I duly paid for this via credit card, and downloaded the software. I should have been warned by the fact that their website worked a bit flakily, but I went ahead all the same. The deal was that if I didn't like the accelerator, I could close my account and claim a refund during the first seven days.

The accelerator worked quite patchily, crashed my connection several times, and provided nothing like the level of acceleration claimed for it. In all fairness, this might have been partially due to the fact that I live out in the country, and am on wireless internet.

So I contacted OnSpeed and asked for a refund.

That was almost 3 weeks ago, and still no refund. I have nagged them, first off all politely, and recently less politely, but all I get is bland reassurances that the refund "is being processed", and will appear in my account soon. They were quick enough to debit my credit card - how come it takes sooo looong the credit it?

I suggest that this standard of customer service may indicate a general level of incompetence, especially when compared to the quick and courteous response to customer enquiries or questions from their chief competitor in acceleration software. (Company name also starts with P!)

My advice is: AVOID this company and its products!!

George