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99 posts

Master Geek

#19414 16-Feb-2008 08:44
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A while back my browsing lead me to the above company, who were offering a mobile browser. I went to their website to check this out, and found that they also offer an accelerator for desktop browsing. So I duly paid for this via credit card, and downloaded the software. I should have been warned by the fact that their website worked a bit flakily, but I went ahead all the same. The deal was that if I didn't like the accelerator, I could close my account and claim a refund during the first seven days.

The accelerator worked quite patchily, crashed my connection several times, and provided nothing like the level of acceleration claimed for it. In all fairness, this might have been partially due to the fact that I live out in the country, and am on wireless internet.

So I contacted OnSpeed and asked for a refund.

That was almost 3 weeks ago, and still no refund. I have nagged them, first off all politely, and recently less politely, but all I get is bland reassurances that the refund "is being processed", and will appear in my account soon. They were quick enough to debit my credit card - how come it takes sooo looong the credit it?

I suggest that this standard of customer service may indicate a general level of incompetence, especially when compared to the quick and courteous response to customer enquiries or questions from their chief competitor in acceleration software. (Company name also starts with P!)

My advice is: AVOID this company and its products!!




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312 posts

Ultimate Geek
Inactive user

  #111035 16-Feb-2008 21:19
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frankly i wouldn't go near any accelerator software such as this. i don't believe if does anything and even if it does it only accelerates specific things such as html, text and images. if you want faster speeds look for a better isp not an accelerator to speed up a slow isp. their website didn't appear flackey to me at all, seemed fine, in fact reminded me of orcons. may i ask what isp you are with? and have you used anything to benchmark your speeds and attenuation?

BDFL - Memuneh
73976 posts

Uber Geek

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  #111057 17-Feb-2008 00:32
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These software sometimes are just a placebo. And if you are on broadband there's no need for this.

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941 posts

Ultimate Geek

  #111076 17-Feb-2008 07:00
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I would contact your credit card company and request a cashback. I think there is a time limit after the transaction that you can apply for it but I am sure you are well within that time frame.

312 posts

Ultimate Geek
Inactive user

  #111078 17-Feb-2008 07:03
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These software sometimes are just a placebo. And if you are on broadband there's no need for this.

yea i've been looking at this and it doesn't actually do anything to your speeds, it certainly doesn't increase them. with certain information like html and text it compresses it to make it a smaller download. your download speed will still be exactly the same. also it has to send the information to its own website, compress it and then fire it back to you so it may not even make it quicker to get the information compressed anyway.

i call shenanigans!!


99 posts

Master Geek

  #111311 18-Feb-2008 08:07
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Thanks Riahon - I'll try that today - it maybe the only way I'll get my money back!

Thanks for confirming my findings, dnb4life. Yep, broadband is the way to go. I live out in the country, so the chances of ADSL ever reaching my end of the crusty copper are slight to nothing. I'm using a Vodem on GPRS, which is more reliable and over twice the speed of dial-up here. Sometime this year we will be getting a 3G upgrade to our nearest cell tower, according to Paul Brislen, so that will speed my connection up somewhat!!



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