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Topic # 204219 22-Sep-2016 09:53
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I am trying to import my  work Exchange server outlook contacts to my home Outlook 2016 (Office 365) on  


I have exported as a .csv file from  my Office 2016 and imported this into my cloud based > People (contacts) and I can see them all there   but they don't appear in my contacts on Outlook 2016 at home. 


I have exported  as a .csv file from  but still can't import these to  my home contacts.  I get an error message about non compatibility of services.


As my account is still active-sync  I suspect that this is the problem.  I notice about 2 months ago my wife's account upgraded to and Exchanger server account after it was deleted and rebuilt on her PC.  same with  her work account. 


I have tried deleting my account at home on Outlook.2016  but it always come back as Active-sync. 


Any suggestions??  


Thanx in advance.





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1611 posts

Uber Geek
+1 received by user: 374

  Reply # 1639232 23-Sep-2016 10:01
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since ms gave 2 complete different products the same name , your description is just too hard to follow.
and people sometimes mix the 2 "oulook"s in their description of issues :-)


so I'll assume you have the PROGRAM outlook.exe at home , and at work.


At work, export your contacts to a pst
at home , import that pst into outlook . Or you you just open the pst from within outlook (open data file) & copy the contacts across


IF the contacts were made using a custom contact template, they wont just import/copy properly (thats quite rare)
IF some of the contacts were the work domain/exchange/local contacts , then that may cause a hickup when trying to import them

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