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Forums › Desktop computing › Can't import Outlook.com contacts into Outlook 2016


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Topic # 204219 22-Sep-2016 09:53
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I am trying to import my  work Exchange server outlook contacts to my home Outlook 2016 (Office 365) on Outlook.com.  

 

I have exported as a .csv file from  my Office 2016 and imported this into my cloud based  outlook.com > People (contacts) and I can see them all there   but they don't appear in my contacts on Outlook 2016 at home. 

 

I have exported  as a .csv file from Outlook.com  but still can't import these to  my home contacts.  I get an error message about non compatibility of services.

 

As my Outlook.com account is still active-sync  I suspect that this is the problem.  I notice about 2 months ago my wife's  Outlook.com account upgraded to and Exchanger server account after it was deleted and rebuilt on her PC.  same with  her work account. 

 

I have tried deleting my account at home on Outlook.2016  but it always come back as Active-sync. 

 

Any suggestions??  

 

Thanx in advance.

 

 




Regards,

Old3eyes

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  Reply # 1639232 23-Sep-2016 10:01
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since ms gave 2 complete different products the same name , your description is just too hard to follow.
and people sometimes mix the 2 "oulook"s in their description of issues :-)

 

so I'll assume you have the PROGRAM outlook.exe at home , and at work.

 

At work, export your contacts to a pst
at home , import that pst into outlook . Or you you just open the pst from within outlook (open data file) & copy the contacts across

 

IF the contacts were made using a custom contact template, they wont just import/copy properly (thats quite rare)
IF some of the contacts were the work domain/exchange/local contacts , then that may cause a hickup when trying to import them

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