Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1771 posts

Uber Geek

Lifetime subscriber

# 208772 27-Feb-2017 10:46
Send private message

I am out on site helping a local charity that is having an email problem.

 

They have a gmail account but it does not end in gmail.com, it has their own domain suffix.

 

They have one computer using Outlook 2010 to access the email, and another one that uses a web browser.

 

Last week they thought their email was being hacked so they changed the password. It wasnt being hacked by the way.

 

Now they cant access the email via Outlook (web is OK), even though they have updated the credentials in Outlook.

 

I have re-entered the credentials in Outlook several times now but it resolutely refuses to work.

 

What could we be missing?

 

 

 

EDIT : they are using POP. I know I could change to IMAP, but if all that has changed is the password why would POP stop working?

 

These are not people who adapt to change very well so would rather not do anything too drastic.





Life is too short to remove USB safely.


Filter this topic showing only the reply marked as answer Create new topic
3411 posts

Uber Geek


  # 1726947 27-Feb-2017 10:53
Send private message

2FA security via txt or similar on?

 

It will need its own password to check email or be shown as an unknown source

 

https://support.google.com/accounts/answer/185833?hl=en 




1771 posts

Uber Geek

Lifetime subscriber

  # 1726951 27-Feb-2017 11:01
Send private message

No, no 2FA, when you login via browser it just needs the password and its done.





Life is too short to remove USB safely.


 
 
 
 


Lock him up!
10831 posts

Uber Geek

Lifetime subscriber

  # 1726952 27-Feb-2017 11:04
Send private message

Try changing the password back to what it was before just to see what happens?

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 




1771 posts

Uber Geek

Lifetime subscriber

  # 1726955 27-Feb-2017 11:06
Send private message

Rikkitic:

 

Try changing the password back to what it was before just to see what happens?

 

 

 

 

Been there, done that, banged head against wall. Good idea though.





Life is too short to remove USB safely.


3214 posts

Uber Geek


  # 1726956 27-Feb-2017 11:07
Send private message

Outlook has never played well with Gmail, authentication being one of the common problems. I have one computer that works and another that doesn't, and both are set up exactly the same. Suggest try Thunderbird or simply use the web portal.




Always be yourself, unless you can be Batman, then always be the Batman





1771 posts

Uber Geek

Lifetime subscriber

  # 1726957 27-Feb-2017 11:09
Send private message

scuwp: Outlook has never played well with Gmail, authentication being one of the common problems. I have one computer that works and another that doesn't, and both are set up exactly the same. Suggest try Thunderbird or simply use the web portal.

 

Oh, that sounds too much like giving up!

 

It was working, has been working for years, surely just changing the password cant break it?!





Life is too short to remove USB safely.


1934 posts

Uber Geek


  # 1726991 27-Feb-2017 11:26
2 people support this post
Send private message

Just had a similar issue.
Setting up Outlook (pop) with a existing gmail a/c.

 

Turns out , I had to go into Gmail & click the setting to allow less secure connections.
Gmail was blocking Outlooks pop3 access, as it deemed it insecure: there was a message about this in the gmail inbox (veiwed via webmail)

 

 


 
 
 
 


Lock him up!
10831 posts

Uber Geek

Lifetime subscriber

  # 1727003 27-Feb-2017 11:39
Send private message

If the preceding doesn't work, consider Windows Live Mail. It is essentially a modernised version of Outlook Express and actually works pretty well with popmail. I like it better than Thunderbird, which confuses things with way too many unnecessary options. With a little patient guidance, your people shouldn't have too much trouble making the transition.

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


511 posts

Ultimate Geek


  # 1727031 27-Feb-2017 12:13
2 people support this post
Send private message

I have been using Gmail with our own Domain for quite a while now with outlook. Id suggest using google app sync for outlook. It saves having to configure IMAP/POP3 and it is very stable for us. 25 users and the only issue I get is when they forget there password. It asks for it every couple of months so it can re verify and update any changes to policy etc.

 

https://tools.google.com/dlpage/gappssync


2319 posts

Uber Geek

Subscriber

  # 1727060 27-Feb-2017 12:35
Send private message

As above, I would say it's the allow less secure connections. And really it would be a good idea to swap them to IMAP.




1771 posts

Uber Geek

Lifetime subscriber

  # 1727109 27-Feb-2017 14:01
Send private message

Thanks guys, it was the "less secure connection" issue.

 

All sorted now and they could not be happier.

 

 





Life is too short to remove USB safely.


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.