Google Mail setup help please.

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kiwifidget

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#210362 24-Mar-2017 11:48

Not sure if this is the right forum but in the absence of an actual "email" forum this seemed the best fit.

My pet charity has a google account with an email address like admin@charity.org.nz.

They have asked me to set up another one like staff@charity.org.nz.

But I have no idea, and google search seems to imply this used to be possible but now it costs money.

When I try to create a new account, gmail.com seems to be set in stone.

Does anyone know how or if it can be done?

Sorry, I would spend more time researching but they seem to want it quite urgently.

Thanks.

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#1746965 24-Mar-2017 11:52

I know this does not answer your questions, but I would encourage switching to the 365 Charity plans. With 365 you can phone Microsoft for support..... and they actually get back to you. Seriously!

https://products.office.com/en-nz/nonprofit/office-365-nonprofit-plans-and-pricing

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boland

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#1746967 24-Mar-2017 11:53

Zoho is another option, they offer free email services with custom domains. I use it for two domains, it's pretty awesome.

kiwifidget

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#1746970 24-Mar-2017 11:57

boland:

Zoho is another option, they offer free email services with custom domains. I use it for two domains, it's pretty awesome.

Does it work with GMail?

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timmmay

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#1746971 24-Mar-2017 11:57

Are they using the grandfathered Google Apps, back when you could host your email on Google for free? If so I don't think you can add more accounts, you have to upgrade to a paid plan for that.

You can however add an alias, but it will go to the same mailbox.

If you need another mailbox they need to pay, or move providers.

I do a bit of work here and there with Google apps on my side job, so I know a bit about it.

timmmay

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#1746973 24-Mar-2017 11:58

kiwifidget:

boland:

Zoho is another option, they offer free email services with custom domains. I use it for two domains, it's pretty awesome.

Does it work with GMail?

No, it's a completely different email system. You may be able to kludge something together to forward email to gmail or check Zoho using POP or something, but that wouldn't be elegant.

kiwifidget

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#1746974 24-Mar-2017 11:58

Dynamic:

I know this does not answer your questions, but I would encourage switching to the 365 Charity plans. With 365 you can phone Microsoft for support..... and they actually get back to you. Seriously!

https://products.office.com/en-nz/nonprofit/office-365-nonprofit-plans-and-pricing

Maybe one day in the future they could look into this.

If so, would this allow them to have their own email suffix?

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Dynamic

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#1746977 24-Mar-2017 12:00

kiwifidget:

Dynamic:

I know this does not answer your questions, but I would encourage switching to the 365 Charity plans. With 365 you can phone Microsoft for support..... and they actually get back to you. Seriously!

https://products.office.com/en-nz/nonprofit/office-365-nonprofit-plans-and-pricing

Maybe one day in the future they could look into this.

If so, would this allow them to have their own email suffix?

It's designed exactly for that. Existing email could be downloaded manually and re-uploaded using Outlook or similar, or you can use https://www.bittitan.com/products/migrationwiz/mailbox-migration/ for automating the migration of historical emails.

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kiwifidget

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#1746978 24-Mar-2017 12:01

timmmay:

Are they using the grandfathered Google Apps, back when you could host your email on Google for free? If so I don't think you can add more accounts, you have to upgrade to a paid plan for that.

I suspect so. They have had the email address longer than they have had me!

So that's got to be 6+ years.

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kiwifidget

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#1746981 24-Mar-2017 12:04

They are currently using one pc with Outlook, and use Gmail within Chrome on the other 2 computers, all for the one email account. I guess it's getting trickier for them to manage this.

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Dynamic

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#1746982 24-Mar-2017 12:09

kiwifidget: They are currently using one pc with Outlook, and use Gmail within Chrome on the other 2 computers, all for the one email account. I guess it's getting trickier for them to manage this.

Yes, the 365 option would work well with this. Outlook works beautifully with the Exchange mailboxes that 365 supplies, and the Webmail interface for Office 365 is a much richer experience than GMail in my experience.

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lxsw20

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#1746990 24-Mar-2017 12:22

You can still create new users up to the free 10 limit with the grandfathered plan, i just tried it on my domain. Go to admin.google.com > sign in with an account that has admin privileges for the domain > user > + >add user details.

kiwifidget

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#1747007 24-Mar-2017 12:57

lxsw20:

You can still create new users up to the free 10 limit with the grandfathered plan, i just tried it on my domain. Go to admin.google.com > sign in with an account that has admin privileges for the domain > user > + >add user details.

Well that sounds encouraging. You're my new best friend!

Would you mind elaborating on the instructions a bit as I am unable to follow that.

When I enter admin.google.com into the address bar it takes me to G Suite, but I dont see where to add a user.

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kiwifidget

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#1747015 24-Mar-2017 13:07

I'm going to be off-grid for a few hours now.

Thanks everyone for your help so far.

I'll get back to you later this arvo.

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lxsw20

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#1747021 24-Mar-2017 13:17

You should see that page when you log into admin.google.com, click on Users, then there is a + in the bottom right to add a new user.

If you're not seeing those options, maybe the account you're singing in with doesn't have admin rights. Not sure what you will see in that case, but you will need to find out what account does have the admin rights.

kiwifidget

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#1747349 25-Mar-2017 00:02

Well, my afternoon went off-piste.

@lsxw20 I def dont see that screen.

I'll ask the manager, but she's been there less time than me so I dont think she'll be able to shed much light on it.

But if I see that screen I'll know I'm on the right track. Thank you.

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