Google Adwords - Scam call ?????

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KillerHulk

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# 214550 17-May-2017 09:32

hi,

yesterday i received a call from a lady at 6pm said she was calling from google and was adwords manager.

she called from a auckland landline number - 09 887 2753.

when i asked her where she was calling from - her reply was she was calling from india.

The above number is literally an nz landline number. I even have a recording of the call to prove this if anyone want to hear. (dont know how to upload an audio file.)

She knew my company name and that we have adwords account with google.

i Think this is a scam call !!! or legit ??!

Anyone else heard anything like this ?

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sbiddle

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# 1783515 17-May-2017 09:37

A phone number means nothing these days - companies outside NZ (both legit and scammers) can easily have NZ numbers to provide a local presence.

1101

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# 1783543 17-May-2017 09:59

One person supports this post

a cold call doesnt mean its a scam.

Just a salesperson trying to sell you services.

We used to get these ~Adword~ ~Website optimise~ calls every other day.
Some are from NZ, some from US, some from Asia, India etc.

Put in in the same category as door to door salesmen :-)

freitasm

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# 1783630 17-May-2017 12:23

Some "SEO/Adwords specialist" firms may call and claim to be from "Google" to get your business. You have to be very careful. Google don't usually call - if there's an account manager the person would approach you via email to your AdWords admin email account, from a google.com address - not from a phone call.

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KillerHulk

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# 1783668 17-May-2017 13:25

Thanks for the heads-up.

Also i got an email from that lady (google) and seems legit

Also had a call to google adwords 0800 number to confirm about her, before she called me to discuss about the account.

So yeah,, was a legit one and not scam... (got me scare there coz its related to my company and not personal)

Thank you all

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freitasm

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# 1783734 17-May-2017 15:15

Good - if the customer id matches then it is legit.

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mattwnz

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# 1783735 17-May-2017 15:21

Except emails can be made to look legit, and some are very good copies. I guess the only way to know is to log into your adwords account to make sure it matches.

freitasm

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# 1783736 17-May-2017 15:24

That's why I mentioned the customer id - this is the only identifying thing the scammers wouldn't have access to. That's why American Express sends emails with the last four digits of my card and the name I use in my account. They have to make it clear they are who they are without the receiver having to ask for information.

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phrozenpenguin

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# 1783739 17-May-2017 15:44

As mentioned, calling from India but with a NZ number is not difficult.

I have found that Google are very persistent (to the point of aggressive) with new adwords accounts - including direct calling and lots of emails, especially if you don't spend much with them. Of course be aware of the normal scam calls etc, but I expect this is actually google.