Laptop wont power off on shut down.

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kiwifidget

"Cookie"
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#221415 10-Aug-2017 09:29

I've been asked to fix a laptop that wont shut down properly.

All the appropriate power settings in Win10 seem OK.

The owner thinks this has been an issue since upgrading from Win7 to Win10.

Using shut down through the menu just seems to put it to sleep, so then you have to hold the power button down to actually get it to turn off.

Which is fine when they remember to do it. When they dont the battery goes flat.

I cant access the BIOS as they dont know the password.

Its an HP Probook so you cant get around that as far as I know.

Does anyone have any ideas?

Delete cookies?! Are you insane?!

freitasm

BDFL - Memuneh
79254 posts

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Geekzone

Lifetime subscriber

#1843300 10-Aug-2017 09:44

All drivers updated to latest version from hp.com?

Oblivian

7296 posts

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#1843302 10-Aug-2017 09:44

Assuming it wasn't changed from factory (mistake I made) the users in BIOS talk back to the OS with HP security software. (I reimaged and couldn't access bios anymore) so an administrative account should be a valid user/pass

But yes, if not. New motherboard time as they tattoo the accounts to TPM

quebec

852 posts

Ultimate Geek

#1843312 10-Aug-2017 09:58

Try shutdown /s in cmd and see what happens. Also in cmd type in powercfg –restoredefaultschemes

yitz

2074 posts

Uber Geek

#1843318 10-Aug-2017 10:03

If you can't get the drivers or system BIOS configuration right, an alternative workaround might be to turn off the Fast Startup feature in Windows power settings (in the 'Choose what the power buttons do' section).