Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1999 posts

Uber Geek

Lifetime subscriber

#221415 10-Aug-2017 09:29
Send private message

I've been asked to fix a laptop that wont shut down properly.


All the appropriate power settings in Win10 seem OK.


The owner thinks this has been an issue since upgrading from Win7 to Win10.


Using shut down through the menu just seems to put it to sleep, so then you have to hold the power button down to actually get it to turn off.


Which is fine when they remember to do it. When they dont the battery goes flat.


I cant access the BIOS as they dont know the password. 


Its an HP Probook so you cant get around that as far as I know.


Does anyone have any ideas?



Delete cookies?! Are you insane?!

Create new topic
BDFL - Memuneh
68419 posts

Uber Geek

Lifetime subscriber

  #1843300 10-Aug-2017 09:44
Send private message

All drivers updated to latest version from



These links are referral codes


Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure

4247 posts

Uber Geek

  #1843302 10-Aug-2017 09:44
Send private message

Assuming it wasn't changed from factory (mistake I made) the users in BIOS talk back to the OS with HP security software. (I reimaged and couldn't access bios anymore) so an administrative account should be a valid user/pass




But yes, if not. New motherboard time as they tattoo the accounts to TPM


655 posts

Ultimate Geek

  #1843312 10-Aug-2017 09:58
Send private message

Try shutdown /s in cmd and see what happens. Also in cmd type in powercfg –restoredefaultschemes 

1484 posts

Uber Geek

  #1843318 10-Aug-2017 10:03
Send private message

If you can't get the drivers or system BIOS configuration right, an alternative workaround might be to turn off the Fast Startup feature in Windows power settings (in the 'Choose what the power buttons do' section).

2284 posts

Uber Geek

  #1843322 10-Aug-2017 10:04
Send private message

Turn off "fast startup" in the power settings. It can cause issues 




1999 posts

Uber Geek

Lifetime subscriber

  #1845940 13-Aug-2017 18:14
Send private message

shutdown /s worked, but I don't know what that was supposed to prove.


I have disabled Fast StartUp and that has made the problem go away.


Thanks for all the help, much appreciated.

Delete cookies?! Are you insane?!

4247 posts

Uber Geek

  #1845955 13-Aug-2017 18:16
Send private message

Check the event log in that case for the last time it didn't work.


Fast shutdown appears to not unload drivers and such to make restart faster, might have one that hangs instead of suspends

Create new topic

News »

Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17

Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48

HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36

GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45

Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56

New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13

Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37

NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27

Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08

Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00

Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54

Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26

PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39

NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17

Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.