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643 posts

Ultimate Geek
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Topic # 223567 6-Oct-2017 09:39
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Hi all,

 

Life was easy in office 2010 and earlier as free programs like Nirsoft Produkey and Magical Jellybean, I could easily recover and install office software.

 

I have a client with a laptop that the HDD is packing a sad and we are replacing it with a SSD

 

I really want to do a fresh install rather than a clone so it does not have the HP bloat and I know our build just works.

 

Does anyone know of a way to recover the 2013 office key?

 

I have not had any luck, the closest has been Belarc and you get the last 5 digits.

 

My client has boxes and boxes of retail licencing but we cant find the licence for this laptop.

 

They are not tied to a Microsoft account so I cant recover the key that way.

 

Any help appreciated.

 

Cheers

 

John

 

 

 

 





I know enough to be dangerous


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Banana?
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  Reply # 1878350 6-Oct-2017 10:04
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HI John,

 

 

 

Is it a retail copy? SOund like you client may have lost their PKC if so?

 

Have you looked at the following Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag\ - some report that they have recovered the Key from there. If it isn't there, then it is quite likely that they did install it and link it to an MS account (then promptly forgot they had done so).

 

If they have Proof of Purchase for a Retail version, MS may be able to help out with a new key.

 

Otherwise, give you client the option - Nice new fast SSD with bloated old HP install on it, or Nice fast new SSD with fresh windows and a new copy of Office 365 you have sold them :)


xpd

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  Reply # 1878354 6-Oct-2017 10:15
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Is the old drive still readable (even if not bootable) ?

 

If so, dump it into a dock, run Produkey and load the keys from the registry hive. Ive just done this about 10mins ago for a drive failing to boot.

 

 





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643 posts

Ultimate Geek
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  Reply # 1878360 6-Oct-2017 10:28
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Thanks Rob,

 

I owe you a beer next time I see you.

 

 

 

The key was in the registry.

 

 

 

John





I know enough to be dangerous




643 posts

Ultimate Geek
+1 received by user: 179


  Reply # 1878366 6-Oct-2017 10:41
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xpd:

 

Is the old drive still readable (even if not bootable) ?

 

If so, dump it into a dock, run Produkey and load the keys from the registry hive. Ive just done this about 10mins ago for a drive failing to boot.

 

 

 

 

Thanks XPD,

 

I have done that many times in the past but ProduKey does not recover Office 2013 keys sadly.

 

John





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  Reply # 1878390 6-Oct-2017 11:13
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Good luck re-installing it , things have changed :-(

 

for me yesterday : "this product does not support phone activation"

 

so google for MS activation ph number, find no one there answering calls for ph activation (tried several times)
so had to go through to 'normal' MS helpdesk to activate




643 posts

Ultimate Geek
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  Reply # 1878391 6-Oct-2017 11:15
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Have had that issue too, M$ say it is a bug.

 

 

 

These numbers worked last I checked

 

+64 (9) 368 5680

 

0 800 800 004

 

John

 

 

 

 

 

 





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  Reply # 1878409 6-Oct-2017 11:58
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I phone activated a copy of Windows 7 on Tuesday - the first time the number took ages to answer, and I stuffed it up by transposing the response numbers too many times. I called back and it worked fine the second time.


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