Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1136 posts

Uber Geek
+1 received by user: 103


Topic # 224334 13-Nov-2017 15:00
Send private message

A client of mine currently has an email account. So I bought them a domain name and created an email account on some shared hosting I have a couple of websites on. Nothing taxing at all.


I created an IMAP account in Outlook2013 on Friday afternoon and by this morning it had used over 10GB in bandwidth ! I allocated more resources to try and find out what was going on and for the first hour nothing happened. Since 10am however it's almost permanently sat at 3MB/min.


They have only sent and received a handful of emails and they are plain text. There is nothing stuck in the outbox, nothing with any attachments, Outlook does it's send and receive in a time frame I would expect and email comes and goes as  you would expect.


I've searched the web all day to try and work it out but all I find are people having the same problem, mostly from a few years ago, and none with any explanation or solution. One suggestion is to delete the account and recreate it, but they say the problem returned.


Anyone seen anything like this before or have any suggestions on what to look for ?







Create new topic
13920 posts

Uber Geek
+1 received by user: 2471


  Reply # 1900243 13-Nov-2017 15:06
Send private message

I guess I'd try using a different email client to start with, to make sure it was a problem with Outlook. I might look at the traffic to work out what it's doing. Is there a port blocked that would prevent push doing constant polling? Are there IMAP settings you can change that tells it to check say every 10 minutes instead of constantly?

AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer

1136 posts

Uber Geek
+1 received by user: 103


  Reply # 1900244 13-Nov-2017 15:10
Send private message

I've changed Outlook to check every 5 minutes and the send&receive is done in less than 20 seconds. Another suggested solution was to extend the timeout settings so that is now 4 minutes. No ports are blocked that I'm aware of, but I will try Thunderbird to see what happens there. The IMAP account is also setup on her iphone so I may delete that whlist I check everything else.


Strangely the in/out emails aren't showing on the WHM reports. I can usually see all the activity on there.

988 posts

Ultimate Geek
+1 received by user: 136


  Reply # 1900251 13-Nov-2017 15:35
Send private message

In case there is anything relevant, check out - 

1136 posts

Uber Geek
+1 received by user: 103


  Reply # 1900261 13-Nov-2017 15:57
Send private message

Thanks @allan, I found that page 10 minutes before I posted here :)


Outlook still has her the original clear POP account and I wondered if that was an issue but I'd removed that from any send&receive once we saw Vodafone were forwarding the emails on Friday.


I've removed the account from Outlook to see if that is in fact causing the problem. 

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21

Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54

Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17

Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.