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Topic # 22603 2-Jun-2008 14:44
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Our company ZOZO Living - selling oversized vinyl wall decals online - hosts its website with Openhost under the global domain zozoliving.com. Yesterday, Sunday June 1st at 10am our domain was taken from the internet.
After several emails / phone calls we finally (at around 5pm) received an announcement from Openhost:

It is with regret that we advise customers that we are experiencing a major problem with our Domain Management partner, Enom.
For as yet unknown reasons Enom have disabled our account and changed the nameservers of an as yet unknown number of .com .net and .org websites.
We have made several calls to their US-based tech support but because it is outside of business hours they have refused to help and continue to tell us the only thing we can do is email their risk management department which reopens on Monday, US time. We have since been hung up on when making further reqests for help.
Enom are the second largest provider of Domain registration world-wide and we are perplexed as to why they have disabled our account without any notice, particularly over a weekend.
We can only apologise if this is causing you an inconvenience and assure you we have done all we can so far to get Enom to reinstate their account.



Has anyone had experience with similar issues?
Or does anyone have an idea how on earth this can happen? It seems pretty rude to me.
Has anyone suggestions on how to make sure this will not happen again?

We're pretty worried as because of this issue, which is totally beyond our control, we're losing (potential) customers.
Any advice/comment/suggestion is appreciated.

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BDFL - Memuneh
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Reply # 134938 2-Jun-2008 14:57
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This is a problem that affects people buying domains from resellers. If you still have access to any management tool for your domain you could use a third party DNS provider and change the nameserver information for your domain.

If you don't have access to this then you will have to wait...




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  Reply # 134941 2-Jun-2008 15:02
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It's a bit cheeky of them.

I think I'll start looking for another host!


 
 
 
 


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Geek


  Reply # 134964 2-Jun-2008 16:17
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freitasm: This is a problem that affects people buying domains from resellers. If you still have access to any management tool for your domain you could use a third party DNS provider and change the nameserver information for your domain.

If you don't have access to this then you will have to wait...
There's something fishy about that too at the moment.

I'm already in the process of changing to a new host, and I've been provided with a DNS by them. However, even entering that new nameserver DNS in my plesk control panel doesn't do the trick at the moment for some reason. What Enom has done appears to be overriding that.

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Master Geek


  Reply # 134968 2-Jun-2008 16:26
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if you can see my site www.idlearts.com

change the name servers then disable the dnz zone in plesk

I just tried using everydns.net

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Geek


  Reply # 134975 2-Jun-2008 16:45
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idlearts: if you can see my site www.idlearts.com

change the name servers then disable the dnz zone in plesk

I just tried using everydns.net
OK, I'm a bit new to this - how do you disable the dnz zone? I've not heard of that before.

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Master Geek


  Reply # 134977 2-Jun-2008 16:54
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I just registered with everydns.com and set up 3 A records

yourdomain.com  ->  your server ip
www.yourdomain.com -> your server ip
mail.yourdomain.com -> your server ip

and one MX record

yourdomain.com -> mail.yourdomain.com   value 10

then in plesk edit the nameservers and disable the dns zone.

then go to openDns.com and check the cache for your urls


 



 



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Master Geek


  Reply # 134978 2-Jun-2008 16:57
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Beretta:
idlearts: if you can see my site www.idlearts.com

change the name servers then disable the dnz zone in plesk

I just tried using everydns.net
OK, I'm a bit new to this - how do you disable the dnz zone? I've not heard of that before.



choose All my domains in the left panel up near the top

click on the domain registrations subscription

then its the third tab across in the domain mangament thingy

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  Reply # 134982 2-Jun-2008 17:08
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'Enom have disabled our account and changed the nameservers of an as yet unknown number of .com .net and .org websites'

Well to me that is saying that openhost has issues with a registrar, so changing the dns etc will not really help.

This is what I get from a dig

  zozoliving.com A (Address) 69.25.142.48
  zozoliving.com NS (Nameserver) dns5.name-services.com
  zozoliving.com NS (Nameserver) dns1.name-services.com
  zozoliving.com NS (Nameserver) dns2.name-services.com
  zozoliving.com NS (Nameserver) dns3.name-services.com
  zozoliving.com NS (Nameserver) dns4.name-services.com
  zozoliving.com NS (Nameserver) dns2.name-services.com
  zozoliving.com NS (Nameserver) dns3.name-services.com
  zozoliving.com NS (Nameserver) dns4.name-services.com
  zozoliving.com NS (Nameserver) dns5.name-services.com
  zozoliving.com NS (Nameserver) dns1.name-services.com
  dns1.name-services.com A (Address) 69.25.142.42
  dns2.name-services.com A (Address) 216.52.184.248
  dns3.name-services.com A (Address) 63.251.92.200
  dns4.name-services.com A (Address) 69.64.145.225
  dns5.name-services.com A (Address) 70.42.37.7

I would honestly get you to manage your own domain name. I don't know much about enom but those ns do belong to enom, but what on earth would cause that to reset itself. The amount of years I've been with godaddy I have not had a problem. Just my 2c

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Geek


  Reply # 134984 2-Jun-2008 17:13
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In spite of following the instructions at everyDNS, I had no joy with this.

Meh, in a day or so it will all be over when my domain registrar is changed and I say goodbye to OpenHost... but what a royal pain. I run a frikken podcast, and my listeners are wondering where everything has gone.

Oh, and this is from OpenHost's front page at openhost.co.nz - "100% New Zealand - All our staff and all our hardware are located in New Zealand." Oh, but by the way, we're have this thing that we call a "hosting partner" on whom we completely rely, and that's outside of New Zealand.....

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Master Geek


  Reply # 134986 2-Jun-2008 17:21
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zocster:
'Enom have disabled our account and changed the nameservers of an as yet unknown number of .com .net and .org websites'

Well to me that is saying that openhost has issues with a registrar, so changing the dns etc will not really help.



I guess they forgot to pay the bill or they got hacked.

Changing the DNS has worked on my site.



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Geek


Reply # 134987 2-Jun-2008 17:23
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Last night I also rang eNom technical support in the US. They couldn't help me, but told me that their department called Risk Management had given the order to disable the gloabl domains resold through Openhost.

But what I don't understand is that another NZ website beautifulbegonias.com has not been disabled.  But http://whois.domaintools.com/beautifulbegonias.com shows similar information as our zozoliving.com domain..


Could someone please explain. (please Geeks... could you please try to answer a non-geek :-)

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  Reply # 134989 2-Jun-2008 17:31
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yeah it has just hasn't propagated on your ISP yet

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Master Geek


  Reply # 134992 2-Jun-2008 17:35
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Beretta: In spite of following the instructions at everyDNS, I had no joy with this.

Meh, in a day or so it will all be over when my domain registrar is changed and I say goodbye to OpenHost... but what a royal pain. I run a frikken podcast, and my listeners are wondering where everything has gone.

Oh, and this is from OpenHost's front page at openhost.co.nz - "100% New Zealand - All our staff and all our hardware are located in New Zealand." Oh, but by the way, we're have this thing that we call a "hosting partner" on whom we completely rely, and that's outside of New Zealand.....


They started off in tauranga and where pretty good but since webdrive took over, they'e certainly had more issues.

who are you changing to?

whats your domain?

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Geek


  Reply # 135002 2-Jun-2008 17:57
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idlearts:
They started off in tauranga and where pretty good but since webdrive took over, they'e certainly had more issues.

who are you changing to?

whats your domain?
I'm changing to cleverinternet.co.nz

I did that because of their plans with waaaay more server space. My domain is beretta-online.com . Maybe in a couple of days you'll be able to see it :)

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Master Geek


  Reply # 135003 2-Jun-2008 18:13
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Beretta:
idlearts:
They started off in tauranga and where pretty good but since webdrive took over, they'e certainly had more issues.

who are you changing to?

whats your domain?
I'm changing to cleverinternet.co.nz

I did that because of their plans with waaaay more server space. My domain is beretta-online.com . Maybe in a couple of days you'll be able to see it :)


I'm curious why changing your dns didn't work with everydns, your site is currently resolving to http://www.modernbill.com/ 
If you want me to have a look I'll pm you with details 

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