Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


luca

14 posts

Geek


#22603 2-Jun-2008 14:44
Send private message

Our company ZOZO Living - selling oversized vinyl wall decals online - hosts its website with Openhost under the global domain zozoliving.com. Yesterday, Sunday June 1st at 10am our domain was taken from the internet.
After several emails / phone calls we finally (at around 5pm) received an announcement from Openhost:

It is with regret that we advise customers that we are experiencing a major problem with our Domain Management partner, Enom.
For as yet unknown reasons Enom have disabled our account and changed the nameservers of an as yet unknown number of .com .net and .org websites.
We have made several calls to their US-based tech support but because it is outside of business hours they have refused to help and continue to tell us the only thing we can do is email their risk management department which reopens on Monday, US time. We have since been hung up on when making further reqests for help.
Enom are the second largest provider of Domain registration world-wide and we are perplexed as to why they have disabled our account without any notice, particularly over a weekend.
We can only apologise if this is causing you an inconvenience and assure you we have done all we can so far to get Enom to reinstate their account.



Has anyone had experience with similar issues?
Or does anyone have an idea how on earth this can happen? It seems pretty rude to me.
Has anyone suggestions on how to make sure this will not happen again?

We're pretty worried as because of this issue, which is totally beyond our control, we're losing (potential) customers.
Any advice/comment/suggestion is appreciated.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
freitasm
BDFL - Memuneh
79257 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#134938 2-Jun-2008 14:57
Send private message

This is a problem that affects people buying domains from resellers. If you still have access to any management tool for your domain you could use a third party DNS provider and change the nameserver information for your domain.

If you don't have access to this then you will have to wait...




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup




idlearts
85 posts

Master Geek


  #134941 2-Jun-2008 15:02
Send private message

It's a bit cheeky of them.

I think I'll start looking for another host!


Beretta
27 posts

Geek


  #134964 2-Jun-2008 16:17
Send private message

freitasm: This is a problem that affects people buying domains from resellers. If you still have access to any management tool for your domain you could use a third party DNS provider and change the nameserver information for your domain.

If you don't have access to this then you will have to wait...
There's something fishy about that too at the moment.

I'm already in the process of changing to a new host, and I've been provided with a DNS by them. However, even entering that new nameserver DNS in my plesk control panel doesn't do the trick at the moment for some reason. What Enom has done appears to be overriding that.



idlearts
85 posts

Master Geek


  #134968 2-Jun-2008 16:26
Send private message

if you can see my site www.idlearts.com

change the name servers then disable the dnz zone in plesk

I just tried using everydns.net

Beretta
27 posts

Geek


  #134975 2-Jun-2008 16:45
Send private message

idlearts: if you can see my site www.idlearts.com

change the name servers then disable the dnz zone in plesk

I just tried using everydns.net
OK, I'm a bit new to this - how do you disable the dnz zone? I've not heard of that before.

idlearts
85 posts

Master Geek


  #134977 2-Jun-2008 16:54
Send private message

I just registered with everydns.com and set up 3 A records

yourdomain.com  ->  your server ip
www.yourdomain.com -> your server ip
mail.yourdomain.com -> your server ip

and one MX record

yourdomain.com -> mail.yourdomain.com   value 10

then in plesk edit the nameservers and disable the dns zone.

then go to openDns.com and check the cache for your urls


 



 



idlearts
85 posts

Master Geek


  #134978 2-Jun-2008 16:57
Send private message

Beretta:
idlearts: if you can see my site www.idlearts.com

change the name servers then disable the dnz zone in plesk

I just tried using everydns.net
OK, I'm a bit new to this - how do you disable the dnz zone? I've not heard of that before.



choose All my domains in the left panel up near the top

click on the domain registrations subscription

then its the third tab across in the domain mangament thingy

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
zocster
1983 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #134982 2-Jun-2008 17:08
Send private message


'Enom have disabled our account and changed the nameservers of an as yet unknown number of .com .net and .org websites'

Well to me that is saying that openhost has issues with a registrar, so changing the dns etc will not really help.

This is what I get from a dig

  zozoliving.com A (Address) 69.25.142.48
  zozoliving.com NS (Nameserver) dns5.name-services.com
  zozoliving.com NS (Nameserver) dns1.name-services.com
  zozoliving.com NS (Nameserver) dns2.name-services.com
  zozoliving.com NS (Nameserver) dns3.name-services.com
  zozoliving.com NS (Nameserver) dns4.name-services.com
  zozoliving.com NS (Nameserver) dns2.name-services.com
  zozoliving.com NS (Nameserver) dns3.name-services.com
  zozoliving.com NS (Nameserver) dns4.name-services.com
  zozoliving.com NS (Nameserver) dns5.name-services.com
  zozoliving.com NS (Nameserver) dns1.name-services.com
  dns1.name-services.com A (Address) 69.25.142.42
  dns2.name-services.com A (Address) 216.52.184.248
  dns3.name-services.com A (Address) 63.251.92.200
  dns4.name-services.com A (Address) 69.64.145.225
  dns5.name-services.com A (Address) 70.42.37.7

I would honestly get you to manage your own domain name. I don't know much about enom but those ns do belong to enom, but what on earth would cause that to reset itself. The amount of years I've been with godaddy I have not had a problem. Just my 2c




 

Andy Ghozali
Geekzone Member

Logo
E: andy@ghozali.ru
M: +64 21 395 458
A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobifacebook icon linkedin icon instagram icon 

Beretta
27 posts

Geek


  #134984 2-Jun-2008 17:13
Send private message

In spite of following the instructions at everyDNS, I had no joy with this.

Meh, in a day or so it will all be over when my domain registrar is changed and I say goodbye to OpenHost... but what a royal pain. I run a frikken podcast, and my listeners are wondering where everything has gone.

Oh, and this is from OpenHost's front page at openhost.co.nz - "100% New Zealand - All our staff and all our hardware are located in New Zealand." Oh, but by the way, we're have this thing that we call a "hosting partner" on whom we completely rely, and that's outside of New Zealand.....

idlearts
85 posts

Master Geek


  #134986 2-Jun-2008 17:21
Send private message

zocster:
'Enom have disabled our account and changed the nameservers of an as yet unknown number of .com .net and .org websites'

Well to me that is saying that openhost has issues with a registrar, so changing the dns etc will not really help.



I guess they forgot to pay the bill or they got hacked.

Changing the DNS has worked on my site.

luca

14 posts

Geek


#134987 2-Jun-2008 17:23
Send private message


Last night I also rang eNom technical support in the US. They couldn't help me, but told me that their department called Risk Management had given the order to disable the gloabl domains resold through Openhost.

But what I don't understand is that another NZ website beautifulbegonias.com has not been disabled.  But http://whois.domaintools.com/beautifulbegonias.com shows similar information as our zozoliving.com domain..


Could someone please explain. (please Geeks... could you please try to answer a non-geek :-)

zocster
1983 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #134989 2-Jun-2008 17:31
Send private message

yeah it has just hasn't propagated on your ISP yet




 

Andy Ghozali
Geekzone Member

Logo
E: andy@ghozali.ru
M: +64 21 395 458
A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobifacebook icon linkedin icon instagram icon 

idlearts
85 posts

Master Geek


  #134992 2-Jun-2008 17:35
Send private message

Beretta: In spite of following the instructions at everyDNS, I had no joy with this.

Meh, in a day or so it will all be over when my domain registrar is changed and I say goodbye to OpenHost... but what a royal pain. I run a frikken podcast, and my listeners are wondering where everything has gone.

Oh, and this is from OpenHost's front page at openhost.co.nz - "100% New Zealand - All our staff and all our hardware are located in New Zealand." Oh, but by the way, we're have this thing that we call a "hosting partner" on whom we completely rely, and that's outside of New Zealand.....


They started off in tauranga and where pretty good but since webdrive took over, they'e certainly had more issues.

who are you changing to?

whats your domain?

Beretta
27 posts

Geek


  #135002 2-Jun-2008 17:57
Send private message

idlearts:
They started off in tauranga and where pretty good but since webdrive took over, they'e certainly had more issues.

who are you changing to?

whats your domain?
I'm changing to cleverinternet.co.nz

I did that because of their plans with waaaay more server space. My domain is beretta-online.com . Maybe in a couple of days you'll be able to see it :)

idlearts
85 posts

Master Geek


  #135003 2-Jun-2008 18:13
Send private message

Beretta:
idlearts:
They started off in tauranga and where pretty good but since webdrive took over, they'e certainly had more issues.

who are you changing to?

whats your domain?
I'm changing to cleverinternet.co.nz

I did that because of their plans with waaaay more server space. My domain is beretta-online.com . Maybe in a couple of days you'll be able to see it :)


I'm curious why changing your dns didn't work with everydns, your site is currently resolving to http://www.modernbill.com/ 
If you want me to have a look I'll pm you with details 

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.