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33 posts

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Topic # 228669 16-Jan-2018 19:25
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I have an HP 1510 printer/scanner.  It works perfectly on my other PC under Windows 7 64 bit connected via USB.  I have resurrected a Dell Optiplex 755 and installed Windows 7 32bit for a specific program that does not work in a 64 bit environment.  I installed the printer variously using the install CD; using the install program from the HP site; and the basic installer again from the HP web site.  I uninstalled the drivers each time.  The scanner function works OK, but it will not print.  I have tried different USB ports.  The target PC has 4Gb RAM, plenty of HDD space, an Intel core2 Duo CPU and I have updated the BIOS to A22 from the Dell website.  The printer shows in "Devices and Printers" and I can set up print options but to no avail.  I have tried various queries on Dr Google.

 

I have a Brother laser printer connected to this PC and it works as advertised.

 

I have asked this question in the Trademe community but no success.  I am hoping a guru here can help.....Please


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  Reply # 1941217 16-Jan-2018 22:25
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Presumably -

 

1: You have uninstalled the driver, rebooted and let the O/S find the printer and install a driver as it sees fit (not off the CD or HP site)?

 

2: Swapped out the USB cable ... they do fail occasionally for one device but not for another.

 

 

 

 


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  Reply # 1941221 16-Jan-2018 23:08
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Entirely possible the brother is the cause.

 

They are good for installing virtual USB/printer servers and catching everyone elses devices. But I'd expect it to work if seen in printers/devices unless it is in some sort of scan-only mode. 

 

Catalog still has the generic 2012 drivers. Makes you wonder what NULLPRINT indicates..

 

https://www.catalog.update.microsoft.com/Search.aspx?q=hp%201510 




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Geek
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  Reply # 1941255 17-Jan-2018 07:56
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Rickles

 

1.  Yes, but no drivers were found.

 

2.  I used the same cable on both PCs.

 

Oblivian

 

I installed the Brother last to see if it was a generic PC problem.  I will check out the link and report back.

 

Thank you both.


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  Reply # 1941274 17-Jan-2018 08:41
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The PCL 5 HP Universal Print driver is where it's at in my house

 

https://support.hp.com/us-en/drivers/selfservice/UPD/4157320/model/4157320

 

It is working for me with 2 totally different HP printers, spanning 15 years in age.

 

 










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Geek
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  Reply # 1941474 17-Jan-2018 12:38
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Oblivian - downloaded the cab file and expanded it.  Tried installing the INF files but got the message "The inf file you selected does not support this method of installation".  Tried the exe files but nothing happened.  I am obviously out of my depth here so any hand-holding accepted.

 

gbwelly - which of the universal print drivers should I use?  PCL5, PCL6 or Postscript?  Bear in mind the PCs are used in a personal environment, not a business or network.  All printers are hard wired.


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  Reply # 1941509 17-Jan-2018 13:26
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Expand the cab,.

 

 

 

Device manager, select device. Update driver. Manually choose. Browse to expanded folder. Itll find the .inf

 

 

 

and PCL5 if you go that route for compatibility (old stuffs) 


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  Reply # 1941566 17-Jan-2018 15:10
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sometimes you MUST NOT connect the printer untill the install software tells you to.
Otherwise it just doesnt work properly.

 

I hate to say it, but given the low cost of new printers , sometimes its just not worth the effort .

 

Try
uninstall all printer software: both printers.
System restore back to before you did the printer installs.
Rerun the FULL printer install software from HP, dont plug in the USB untill the install tells you to .




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  Reply # 1941584 17-Jan-2018 15:43
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Oblivion - thanks, it reports all up to date.

 

gbwelly - loaded PCL5, no improvement.

 

1101 - you are right, I can replace the printer for lass than $30

 

Thank you everyone, big ticks for all your help.


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  Reply # 1942012 18-Jan-2018 13:53
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If replacing the printer , personally I would avoid HP's .
Great hardware, lousy printer software/drv . I see more drv issues with HP MFC's than all other brands combined

 

:-)


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