Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




8 posts

Wannabe Geek


Topic # 237912 24-Jun-2018 08:58
Send private message

Hi all

 

I just bought the Gigabyte GC-WB1733D-I network card for my computer and I am having terrible trouble installing it. I have installed the drivers at this link (https://www.gigabyte.com/Motherboard/GC-WB1733D-I-rev-10#support-dl-driver-wlanbt) but Windows doesn't seem to be recognising them. According to device manager there is a network controller and bluetooth adaptor plugged in, but neither are working (and at least in the case of the network controller this seems to be because there are no appropriate drivers) - see these screenshots (https://imgur.com/a/JFjJ591). Is this likely to be: 

 

1. An easy driver issue that I can fix easily (and if so, how)?

 

2. Something to do with my motherboard?

 

3. A problem with the network card and I should return it?

 

Any help would be much appreciated; I am at a loss so my current attempts consist of uninstalling/reinstalling the driver and trying to reseat the network card in different PCI slots (none of which work, btw). I'm on Windows 7 and my mobo is an AS Rock H170M, if either of those things matter.


Create new topic


8 posts

Wannabe Geek


  Reply # 2043050 24-Jun-2018 09:01
Send private message

Sorry, I have no idea what is going on with those links. Here's the screenshots: https://imgur.com/a/JFjJ591


Webhead
2213 posts

Uber Geek
+1 received by user: 760

Moderator
Trusted
Lifetime subscriber

  Reply # 2043058 24-Jun-2018 09:17
Send private message

Fixed the URL for you :)





 
 
 
 


2788 posts

Uber Geek
+1 received by user: 395

Trusted
Lifetime subscriber

  Reply # 2043086 24-Jun-2018 11:06
Send private message

You might be suffering from the Creators update Wifi nightmare. I have been through this with a mates computer. First thing to do is try updating Windows if this is the situation. I ended up swapping out the wifi card in the end as I didn't want to roll back from the Creators update which seemed like the only solution (a couple of months ago now)

 

Cheers, Matt

 

https://www.drivethelife.com/windows-10/fix-no-wifi-after-windows-10-creators-update.html





My views (except when I am looking out their windows) are not those of my employer.



8 posts

Wannabe Geek


  Reply # 2043099 24-Jun-2018 11:20
Send private message

I'm on Windows 7 so I suspect (hope) that isn't the issue.


gsr

104 posts

Master Geek
+1 received by user: 35


  Reply # 2043103 24-Jun-2018 11:26
Send private message

I have the same card on Windows 10. No driver installs were required for it to work. 


1297 posts

Uber Geek
+1 received by user: 338


  Reply # 2043108 24-Jun-2018 11:56
One person supports this post
Send private message

All those drivers have the date 2018/04/17 & no separate drivers for Windows 7, 8, and 10.  As it is a very new driver they may have screwed up compatibility with Windows 7? However, I am just guessing.

 

I would suggest trying to return it along with a polite and detailed list of what you have tried.

 

 


1352 posts

Uber Geek
+1 received by user: 315


  Reply # 2043137 24-Jun-2018 14:41
Send private message

I recall an older revision of the same Gigabyte line of GC-WB* adapters requires a USB header on the card to be connected to the mobo for some reason.

 

 

Have you tried manually searching and installing the driver by extracting the installer?

 

 

Intel WLAN is a platform technology so like Intel chipsets and CPUs "7th generation" or later Windows 10 might be the only supported option.

 

 

I wouldn't recommend this particular line of Gigabyte GC-WB cards as all they seem to be is a cradle for the HMC/NGW form factor WLAN card without interface conversion. I know there are few other options for WLAN+BT you might have to do with WLAN only and separate Bluetooth module.



8 posts

Wannabe Geek


  Reply # 2043139 24-Jun-2018 14:53
Send private message

yitz: I recall an older revision of the same Gigabyte line of GC-WB* adapters requires a USB header on the card to be connected to the mobo for some reason.

 

I think that's for the integrated bluetooth adaptor, but regardless, I do have that connected.

 

The driver is just a single executable. Running that (apparently) installs the drivers and a couple of Intel wifi utilities. Running that does create a new folder called "WiFi drivers" in \Program Files\Intel\. I tried pointing Device Manager to that folder (and ticked "include subfolders"), but it said it couldn't find any.




8 posts

Wannabe Geek


  Reply # 2043140 24-Jun-2018 14:55
Send private message

yitz: Intel WLAN is a platform technology so like Intel chipsets and CPUs "7th generation" or later Windows 10 might be the only supported option.

 

If this ends up being the case, any recommendation for an alternative wireless card that will work with Windows 7 and still be relatively fast?


1352 posts

Uber Geek
+1 received by user: 315


  Reply # 2043141 24-Jun-2018 14:58
Send private message

Perhaps you could try boot up in Ubuntu live USB if you want to confirm whether its a motherboard compatibility issue.

 

 

As for alternative I know someone who has ASUS PCE-AC68 which seems to work fine for them. But WLAN only no BT.



8 posts

Wannabe Geek


  Reply # 2045001 27-Jun-2018 20:45
Send private message

Update: Gigabyte replied to my support ticket and confirmed that indeed, the drivers are for Windows 10 only. Took the card back and got a refund. Thanks all!


1932 posts

Uber Geek
+1 received by user: 155

Trusted

  Reply # 2045291 28-Jun-2018 10:57
Send private message

@webzart …. good to get it sorted.  If you want a wifi card that works with Win 7 I have a spare card you can have.


Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Kordia announces recipient of inaugural Women in Technology Scholarship
Posted 26-Mar-2019 22:48


T&G Global and Abundant Robotics show first commercial robotic apple harvester
Posted 26-Mar-2019 21:34


Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.