Issue with my new wireless network card (driver issue?)

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webzarp

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#237912 24-Jun-2018 08:58

Hi all

I just bought the Gigabyte GC-WB1733D-I network card for my computer and I am having terrible trouble installing it. I have installed the drivers at this link (https://www.gigabyte.com/Motherboard/GC-WB1733D-I-rev-10#support-dl-driver-wlanbt) but Windows doesn't seem to be recognising them. According to device manager there is a network controller and bluetooth adaptor plugged in, but neither are working (and at least in the case of the network controller this seems to be because there are no appropriate drivers) - see these screenshots (https://imgur.com/a/JFjJ591). Is this likely to be:

1. An easy driver issue that I can fix easily (and if so, how)?

2. Something to do with my motherboard?

3. A problem with the network card and I should return it?

Any help would be much appreciated; I am at a loss so my current attempts consist of uninstalling/reinstalling the driver and trying to reseat the network card in different PCI slots (none of which work, btw). I'm on Windows 7 and my mobo is an AS Rock H170M, if either of those things matter.

webzarp

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#2043050 24-Jun-2018 09:01

Sorry, I have no idea what is going on with those links. Here's the screenshots: https://imgur.com/a/JFjJ591

jarledb

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#2043058 24-Jun-2018 09:17

Fixed the URL for you :)

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hairy1

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#2043086 24-Jun-2018 11:06

You might be suffering from the Creators update Wifi nightmare. I have been through this with a mates computer. First thing to do is try updating Windows if this is the situation. I ended up swapping out the wifi card in the end as I didn't want to roll back from the Creators update which seemed like the only solution (a couple of months ago now)

Cheers, Matt

https://www.drivethelife.com/windows-10/fix-no-wifi-after-windows-10-creators-update.html

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webzarp

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#2043099 24-Jun-2018 11:20

I'm on Windows 7 so I suspect (hope) that isn't the issue.

gsr

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#2043103 24-Jun-2018 11:26

I have the same card on Windows 10. No driver installs were required for it to work.

amiga500

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#2043108 24-Jun-2018 11:56

All those drivers have the date 2018/04/17 & no separate drivers for Windows 7, 8, and 10. As it is a very new driver they may have screwed up compatibility with Windows 7? However, I am just guessing.

I would suggest trying to return it along with a polite and detailed list of what you have tried.

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yitz

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#2043137 24-Jun-2018 14:41

I recall an older revision of the same Gigabyte line of GC-WB* adapters requires a USB header on the card to be connected to the mobo for some reason.

Have you tried manually searching and installing the driver by extracting the installer?

Intel WLAN is a platform technology so like Intel chipsets and CPUs "7th generation" or later Windows 10 might be the only supported option.

I wouldn't recommend this particular line of Gigabyte GC-WB cards as all they seem to be is a cradle for the HMC/NGW form factor WLAN card without interface conversion. I know there are few other options for WLAN+BT you might have to do with WLAN only and separate Bluetooth module.

webzarp

8 posts

Wannabe Geek
Inactive user

#2043139 24-Jun-2018 14:53

yitz: I recall an older revision of the same Gigabyte line of GC-WB* adapters requires a USB header on the card to be connected to the mobo for some reason.

I think that's for the integrated bluetooth adaptor, but regardless, I do have that connected.

The driver is just a single executable. Running that (apparently) installs the drivers and a couple of Intel wifi utilities. Running that does create a new folder called "WiFi drivers" in \Program Files\Intel\. I tried pointing Device Manager to that folder (and ticked "include subfolders"), but it said it couldn't find any.

webzarp

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#2043140 24-Jun-2018 14:55

yitz: Intel WLAN is a platform technology so like Intel chipsets and CPUs "7th generation" or later Windows 10 might be the only supported option.

If this ends up being the case, any recommendation for an alternative wireless card that will work with Windows 7 and still be relatively fast?

yitz

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#2043141 24-Jun-2018 14:58

Perhaps you could try boot up in Ubuntu live USB if you want to confirm whether its a motherboard compatibility issue.

As for alternative I know someone who has ASUS PCE-AC68 which seems to work fine for them. But WLAN only no BT.

webzarp

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#2045001 27-Jun-2018 20:45

Update: Gigabyte replied to my support ticket and confirmed that indeed, the drivers are for Windows 10 only. Took the card back and got a refund. Thanks all!

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Rickles

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#2045291 28-Jun-2018 10:57

@webzart …. good to get it sorted. If you want a wifi card that works with Win 7 I have a spare card you can have.