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Topic # 242551 3-Nov-2018 11:04
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Hi,

 

 

 

I've got this quite old WD external HD (I can't remember how old it is, but it has both a USB and and DCin port) that's not working properly. 

 

When first turned on it makes a clicking noise for about a minute, then it doesn't show up in Finder, then after about another couple of minutes I get the "Disk Not Ejected Properly" sign.

 

Is it worth taking it to a data recovery place or does anyone know how to fix this at home? Can you recommend any good and reasonably-priced data recovery services please?

 

I'm using OSX 10.14 Mojave on an iMac.

 

 

 

TIA :)

 

 


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  Reply # 2118899 3-Nov-2018 11:13
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If the data is important, don't turn it on again.

What to do depends on what's on it. If it's important enough to warrant hundreds of dollars in recovery, call a real data recovery place. They will probably get good results.

If the data isn't that important, try a new power supply. I wouldn't hold my breath though, clicking normally means the disk is buggered.




Location: Dunedin



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  Reply # 2118927 3-Nov-2018 12:00
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Damn, I thought so :( It is important so I'll fork out for the repair. Can you recommend anywhere?


 
 
 
 


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  Reply # 2119026 3-Nov-2018 15:27
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I believe there is a professional recovery place in Wellington. Don't know who it is though sorry.




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  Reply # 2119066 3-Nov-2018 15:31
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seagate is one, they do any brand not just seagate, you have to send it to them overseas however.

 

 

 

https://www.seagaterescue.com/in-lab-recovery

 

 

 

 

 

 

 

 


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  Reply # 2119141 3-Nov-2018 16:35
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"Sometimes" it is worth just trying it with another computer/Operating System … a friend using a Mac had similar problems (wouldn't run up or disk not recognised), yet the thing worked fine when cabled to my Windows desktop.

 

We saved the data and completely reformatted/repaired the drive, and it's been OK ever since undecided

 

Also, firstly try a new USB cable because the old one may have deteriorated over time.


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  Reply # 2119297 3-Nov-2018 22:50
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If it clicks, its the click of deather. I literally bash some of theose drives to bring them back to life temporaRILY . Apologies for typing, I may have been out drinking.

 

 





XPD / Gavin / DemiseNZ

 

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  Reply # 2119300 3-Nov-2018 22:58
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     >Apologies for typing, I may have been out drinking.<

 

You don't know? surprised

 

 


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  Reply # 2119381 4-Nov-2018 12:23
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Umm.. yes. I had been. 

 

Back on topic..... :D

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

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  Reply # 2119384 4-Nov-2018 12:27
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I recommend Datalab.




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  Reply # 2119385 4-Nov-2018 12:28
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Cool thanks everyone for your suggestions.


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  Reply # 2119984 5-Nov-2018 10:08
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The MOST IMPORTANT thing is DO NOT plug it in again, despite what some recommend trying.

 

Everytime its plugged in , you risk scratching up the platters making recovery much harder (if not near impossible).
I know of drives made unrecoverable buy the owner trying this that & the other to try get the data
Also, dont take it to a PC shop, only go to a HD Recovery specialist (eg Datalab)




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  Reply # 2120131 5-Nov-2018 12:44
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1101 yeah I haven't tried turning it on again, even though it's tempting "just to check"... I will take it to a $pecialist ;)

 

Thanks!


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