Am I getting the run-around from Company X?

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kiwifidget

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#270024 20-Apr-2020 12:24

For now I shall refrain from naming the company, but this is my story so far.

I ordered a webcam from Company X on March 16. Delivery ETA late March, latest.

March 27 I am duly advised that my order is a non-essential item and cannot be shipped until after level 4 is lifted.

Now though webcams are considered essential, but instead of shipping my order, Company X has been pushing the delivery date further and further out. A few days ago it was April 29, now it's May 7.

My order is still in place, and my credit card has not yet been charged.

I have noticed that the price of said webcam, and indeed webcams in general, has gone up quite a bit since I placed my order.
Now I am wondering if they are trying to constructively cancel my order, so they can resell the webcam at a higher price to someone else.

Or has isolation made me paranoid?

Delete cookies?! Are you insane?!

evnafets

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#2466051 20-Apr-2020 12:32

More probably they are out of stock for this particular item now?

It may have been in stock at the time you ordered, but an "Essential Business" may have grabbed it before your order could be picked?

Just putting an alternate hypothesis out there.

snnet

1410 posts

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#2466082 20-Apr-2020 12:57

I can understand the frustration but I think they would have to be pretty desperate to make you pay a bit more for a webcam you already had on order... I'd say the answer is more likely the above suggestion relating to stock

hio77

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#2466125 20-Apr-2020 13:01

I'm suffering the somewhat the same issue, AS an essential worker (order went through the process of clearly marking it etc)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Nate001

638 posts

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#2466132 20-Apr-2020 13:11

I wouldn't read into the blow out of delivery times, this is a problem everyone has and nobody can give firm dates. If they do not have stock then it will be slow and unpredictable to get more.

Also don't forget sea freight containers are sitting around the country unable to be opened, assuming they had them on order already.

To give you an example of delays - We are getting parts shipped from Thailand via DHL. Picked up on 16/4 and scheduled delivery is 30/4, currently they are on hold in Singapore waiting for a flight, wouldn't be surprised if we don't see them until May. Normally the same shipment takes 3-4 days.

Dynamic

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#2466155 20-Apr-2020 13:42

I ordered 5 webcams for essential clients on 23 March, with an ETA of 1 week. They still have not arrived at the distributor.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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sampler

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#2466188 20-Apr-2020 14:42

Dynamic:

I ordered 5 webcams for essential clients on 23 March, with an ETA of 1 week. They still have not arrived at the distributor.

IM ?? they seem to have nothing of anything.

Dynamic

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#2466301 20-Apr-2020 14:57

sampler:

IM ?? they seem to have nothing of anything.

Dove, in this case. They had arranged for a special airfreight shipment of Genius brand on the 24th after selling out of Logitech, but this does not seem to have materialised. It may have been commandeered for essential services as I've heard nothing more about the order. We got some reasonable Logitech ones for ourselves on the 17th of March, and this turned out to be just in time.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management. A great Kiwi company.