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3 posts

Wannabe Geek


Topic # 27028 10-Oct-2008 18:43
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Hello all, My husbands school sent him a disc of microsoft office to download so that he can use it to work. So far we can't get it to download. After it has been downloading for a while a box pops up that says, Setup cannot find ProPlusr.WW\ProPlusrWW.msi. then tells us to pick another installation source. We have been picking DVD RW Drive (E:) OFFICE12 then hit ok.  Finally after all of that the bar that shows the downloading progress dosen't move anymore and then eventually that box will pop up again. If there is anyone that could help. We would really appreciate it so he can finally start on school work.

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80 posts

Master Geek


  Reply # 170478 10-Oct-2008 18:51
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Purely a point so that you understand what it is you're doing, but you're not "downloading", you're installing, and the progress bar is telling you how far along the installation of Office is, not how much of it you've downloaded.

Anyway it sounds like the laptop/computer may already have Office of some kind installed on it, this tends to happen with company/school/corporate laptops, they get used by various people over their time with the company and programs get installed, removed etc, then when you try to install a version of office alongside another or if the laptop tries to "re-install" a program that already exists but with different installation media (The CD) than was used to originally install the program it complains.

If you go to the start menu, then Settings, then control panel, then Add Remove programs, you should see a list of the programs installed on the computer. Look down that to see if you can spot Microsoft Office anywhere. If so let us know here and we may be able to talk you through the process from there to get it installed.



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Wannabe Geek


Reply # 170484 10-Oct-2008 19:37
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I looked in the add/remove hardware and there are no microsoft office apps installed what do i do now? And you are correct i dont know what im doing BTW

 
 
 
 


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Master Geek


  Reply # 170487 10-Oct-2008 19:47
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If there are no other Microsoft Office installations present on the computer I'd say maybe the installation media is corrupt. Does the CD look like an official Microsoft Office CD or something the schools I.T. department burnt off for him?

If the latter then it's quite possible that the installation media is corrupt, there should be no other reason than corrupt installation media or an existing installation of office for it to behave that way. Is the computer a laptop or a desktop machine? I'm wondering if he could take the machine back to school with him and ask the I.T. department there to install office for him?



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Wannabe Geek


  Reply # 170489 10-Oct-2008 19:51
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It is a laptop but the computer is ours not the school just the disc is the schools. Yes the disc is an official from microsoft. I appreciate all your help. It probably is the CD so he is going to call the school tomorrow. Thank you

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  Reply # 170490 10-Oct-2008 20:01
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Try copying the whole disk content to local hard-drive, then install from there. This has sometimes worked for me.





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Master Geek


Reply # 170500 10-Oct-2008 20:29
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coffeebaron:

Try copying the whole disk content to local hard-drive, then install from there. This has sometimes worked for me.



That usually only works if you're trying to install over a network, don't ask me why but installing office over a network (From a shared CD ROM or from a shared folder on a network PC) causes the installation to halt with a "Installation Media has become corrupt" warning, yet as soon as you copy those exact same files to the local PC everything works fine. I think it's an anti-theft thing that Microsoft have put in to the software, or it could just be bad programming by MS which of course would never happen. Yell

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Wannabe Geek


  Reply # 171456 16-Oct-2008 10:42
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Don't install 2007 would be one fix. We have it at school and most of the people I know like 2003 better. 2007 crashes a lot on our PCs and is generally annoying. It could be because it's being run on XP but I doubt it.

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  Reply # 171461 16-Oct-2008 11:00
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sammo450: Don't install 2007 would be one fix. We have it at school and most of the people I know like 2003 better. 2007 crashes a lot on our PCs and is generally annoying. It could be because it's being run on XP but I doubt it.


not the best advice there.  have you installed all service packs and updates?  2007 is rock solid on my XP Pro installs, all of them - and there's a lot!  no issues with stability or performance.  Perhaps your PCs are at fault or the OS installs on them? 
As far as UI - once you get used to it 2007 is far more productive to use than 2003, as is usually the case with learning new apps.

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Master Geek


  Reply # 171466 16-Oct-2008 11:15
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gehenna:
not the best advice there.  have you installed all service packs and updates?  2007 is rock solid on my XP Pro installs, all of them - and there's a lot!  no issues with stability or performance.  Perhaps your PCs are at fault or the OS installs on them? 
As far as UI - once you get used to it 2007 is far more productive to use than 2003, as is usually the case with learning new apps.


I doubt that the problem with not being able to install 2007 Office is related to the OS (Although possible in a strange and rare scenario), it's far more likely to be the installation media that is the issue. Granted 2007 is newer software but I also wouldn't use the phrase "far more productive to use than 2003". It runs slower, takes longer to load, save docs, open docs and in general is slower software, mostly because it's a lot more bloated and requires a lot more resources, that being said it isn't particularly buggy (Anymore since the 50th + update to it) so I must agree with you there. I think a better phrase may have been "You can do much more with it, albeit a bit slower than you can do less with 2003" :D.

All that aside have you managed, or has the school managed to get this software installed for your husband allieoz?

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