One of the guys at work was just asking me if I thought a scenario he'd just gone through with Quay Computers was a bit odd. Basically, the the cooling in his graphics card had died and was causing his computer to shutdown. Simple solution: replace graphics card with new card and install drivers.
What is odd to the both of us is that Quay decided to uninstall all the antispyware and antivirus software that he had on the computer (and had paid for) and replaced it with a trial version of a security suite. When questioned, they replied that this was their policy and, by the way, the software they installed was vastly superior to what he had.
To my mind, this ain't on. If I took my computer into a store and they fooked around with any of my software installations, I'd be fairly livid . What we have on our respective computers is our choice and they have no right to change anything - especially if this is just for a hardware fix.
Sod it, I'm blogging this as well.