Brand new Computer wont turn on

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AllNightNerding

411 posts

Ultimate Geek

#27183 16-Oct-2008 19:39

Plugged everything in, then plugged power in, then pressed power button -- nothing -- no fans, no lights, no activity on the network port. tryed flicking the switch at the back, still nothing.

Have tryed it in a differant room in case it wasnt getting enough power for whatever reason, also tryed differant power cords. Still nothing.

I would imagine a loose connection maybe or else a faulty psu maybe?

The computer was custom built by a company (wont mention) and they should have done tests I would have imagined so this is weird.

Will give the shop a call in the morning but any ideas what could be causing it? I dont want to open the case as it is under warrenty though. (having just picked it up today)

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rscole86

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#171643 16-Oct-2008 19:52

What do you mean by flicking the switch at the back? I hope you did not change the voltage on the PSU

AllNightNerding

411 posts

Ultimate Geek

#171647 16-Oct-2008 20:01

no, not the voltage switch. That is covered by a nice white sticker saying do not remove :D:D

The black power switch.

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eXDee

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#171651 16-Oct-2008 20:08

Faulty Power Supply or Motherboard. More likely to be power supply.
Also it is possible something isn't plugged in (i've heard of companies forgetting to plug in the power switch).

Send it back to them and tell them to sort it.

AllNightNerding

411 posts

Ultimate Geek

#171674 16-Oct-2008 20:43

complete pain in the neck, but oh well these things happen. Would have expected for them to have tested it...

-- Divett Enterprises -- The Power Of Tomorrow --

AllNightNerding

411 posts

Ultimate Geek

#171842 17-Oct-2008 18:57

so it went down to the shop.... and..... The motherboard cable wasnt properly plugged in.

So thats fixed and they gave us a free 2gb pendrive.

Shouldnt they have picked this up when they were doing there "burn tests" on it? Or did they not do those tests and just built it and sent it?

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coffeebaron

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#171848 17-Oct-2008 19:44

AllNightNerding: so it went down to the shop.... and..... The motherboard cable wasnt properly plugged in.

So thats fixed and they gave us a free 2gb pendrive.

Shouldnt they have picked this up when they were doing there "burn tests" on it? Or did they not do those tests and just built it and sent it?

Probably just not quite clicked in, so would have all tested OK when they powered things up. Would have popped out on the "bumpy" trip home.

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eXDee

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#171852 17-Oct-2008 20:05

Its also very likely the burn tests are done out of the case before putting everything in, so if something is wrong with some of the hardware they can easily swap components out if one of them has a problem.

Gremlette

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#173970 27-Oct-2008 23:21

AllNightNerding: so it went down to the shop.... and..... The motherboard cable wasnt properly plugged in.

So thats fixed and they gave us a free 2gb pendrive.

Shouldnt they have picked this up when they were doing there "burn tests" on it? Or did they not do those tests and just built it and sent it?

By the sounds of it, it is a good thing you didn't open it up. If the cable was not plugged in, I would hate to see the state of the cabling! The only other possible is that they did cable tie it up as an afterthought way too tight.No matter which way I think of it after building so many myself is that it should have been done with a little more care. Checking the obvious like connections should be a double check /checklist item before shipping it out regardless of any testing.I would be curious right now if there are lots of cables in front of the CPU fan. That is not good for cooling especially when dust turns thick and pretty solid over a long time, quicker if you keep the PC on the floor like many do.I highly doubt a bumpy ride in a car would dislodge such a large multiple pin connector so easy especially if the cables were secured properly.