Can't access Gmail using web browser or Gmail app but can using Bluemail app

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timmmay

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#273340 17-Aug-2020 15:38

I've noticed that as of a couple of days ago I can't access gmail in my web browser ( https://mail.google.com/ ) or using the Gmail app on my Android phone, but I can access it using BlueMail on my Android phone. Same behavior on my home and work computers.

Best guess is Bluemail is using IMAP, Google website and Gmail are using their API.

Before I spend time on this wondering if anyone else is seeing anything similar. I use PiHole for my network, but I've whitelisted mail.google.com with a wildcard match rule.

hio77

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#2542966 17-Aug-2020 15:48

All good here.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

littlehead

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#2542979 17-Aug-2020 15:58

Bluemail could be using a separate individualised app password and not your regular Gmail/Google account password. It could still be able log in if you have changed your regular password or had it changed/reset. Try resetting your google account password. Can you log into your Google account in general or is it just Gmail?

freitasm

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#2542996 17-Aug-2020 16:09

Can you login to this https://myaccount.google.com/ ?

networkn

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#2543000 17-Aug-2020 16:21

I like Bluemail, but noticed quite a few issues over the past month so uninstalled it and went back to the Samsung Email app, which has a few less bells and whistles, but works!

timmmay

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#2543101 17-Aug-2020 16:53

freitasm:

Can you login to this https://myaccount.google.com/ ?

Yes, no problems.

networkn:

I like Bluemail, but noticed quite a few issues over the past month so uninstalled it and went back to the Samsung Email app, which has a few less bells and whistles, but works!

Bluemail is working fine, so is Thunderbird on my PC. Just not the Gmail web app or the gmail app. I think IMAP is working and some other access method is failing.

richms

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#2543102 17-Aug-2020 16:53

Firstly try it on a connection where you are not blocking resources that it may need to operate properly.

Richard rich.ms

timmmay

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#2543106 17-Aug-2020 17:03

richms:

Firstly try it on a connection where you are not blocking resources that it may need to operate properly.

Duh. Good call.

On re-test, my phone can access the web app in Chrome and the gmail app on wifi and mobile data. On my PC and my work laptop neither Chrome nor Firefox can access the GMail via the web interface, but can via IMAP.

I can access gmail using the web interface from my wife's computer.

Odd combination...

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timmmay

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#2543203 17-Aug-2020 19:55

I don't know what the problem was, but it seems solved now. I tried a few different URLs instead of my bookmark, going to gmail.com seems to have fixed it. My original gmail shortcut works now.

Best guess: something changed on the server, my browser cache was out of date. Or gremlins. Probably gremlins.

Thanks all for the thoughts :)

timmmay

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#2543212 17-Aug-2020 20:18

I though I fixed it, but it's coming and going. Something odd is going on. Over time I'll work it out, I'll post if I do. Weird that it works on my wife's laptop.

freitasm

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#2543219 17-Aug-2020 20:41

Tried clearing all cookies and cache?

Tried in incognito mode?

Tried with a different browser?

timmmay

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#2543225 17-Aug-2020 20:56

freitasm:

Tried clearing all cookies and cache?

Tried in incognito mode?

Tried with a different browser?

Q: Tried clearing all cookies and cache?

A: Yes - no change.

Q: Tried in incognito mode?

A: Yes just now. I can log in when in incognito mode, I can view new messages, but I can't delete messages. Right now I can't log in with a non-incognito session, but half an hour ago I could, and I couldn't delete messages then either. I can delete messages with IAMP.

Q: Tried with a different browser?

A: yes tried Firefox earlier, same problem.

Also just tried Firefox on Android, no problem. Same with Chrome on Android. Works perfectly on my wife's laptop.

I've just disabled all extensions, no change. I used MS Edge, I can log in and can view messages but can't delete them and can't send / delete email.

This is really bizarre.

freitasm

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#2543227 17-Aug-2020 20:58

Some script blocking DNS?

Some Raspberry DNS hole?

timmmay

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#2543250 17-Aug-2020 21:33

Not sure. Given it's affecting two computers and multiple browsers per computer, but not affecting another computer, I'm at a bit of a loss. I'll try my work laptop again tomorrow, that will be an interesting test.

Given my phone works it's not urgent, just puzzling.

timmmay

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#2543370 18-Aug-2020 08:13

Ok, my work computer is working fine with gmail web interface now. Must be something to do with my main PC... will have an other look later.

timmmay

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#2546575 20-Aug-2020 20:42

There's an acknowledged problem with Gmail, particularly around sending emails. I've been having problems for a few days, wonder if it's related.