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Plazrael

35 posts

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#277145 28-Sep-2020 20:08
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I don't want to pre-emptively accuse, complain about or name the company I ordered my ROG STRIX X570-F from.

 

I'm just wondering if anyone knows if new ASUS motherboards should come sealed - Either the box or the metallic plastic bag that contains it.

 

Neither were in my case, the corners of the mobo manual pages were bent and it frequently fails to post and shuts down randomly.

 

I've emailed ASUS and asked them the same question about 5 minutes ago and given them the serial number but will probably be 48 hours before I get an answer.

 

Am I right to think this is dodgy? I don't want to be paying off a chassis, 3900XT and the X570 for 3 years if they aren't new -

 

Also the 3900XT had significant scratching on the surface as though someone had scratched off thermal paste. I know there would have been a little testing at the factory but..

 

Any ideas/advice before I take the first step?

 

 


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SirHumphreyAppleby
1410 posts

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  #2575564 28-Sep-2020 20:21
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I found three Asus boxes in our computer room, the most recent being an H370 chipset. None have seals on the boxes. One contained a bag, and that didn't have a seal either, but I can't be certain it was from the Asus board.

 

So no, I wouldn't assume it was dodgy. A compatibility issue would be the first thing I'd consider. Is the BIOS updated to support the CPU? Is the RAM bad? Power supply?


lucky015
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  #2575565 28-Sep-2020 20:23
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May have been opened by the retailer to flash to the latest firmware if it's a pre-XT model, this unit does sound like it may have required it. This wouldn't explain the CPU scratching though as it'd imply an alternate CPU needed to be used.

 

https://www.asus.com/News/pdxpnvopsluclghy


 
 
 
 


Plazrael

35 posts

Geek


  #2575568 28-Sep-2020 20:32
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SirHumphreyAppleby:

 

I found three Asus boxes in our computer room, the most recent being an H370 chipset. None have seals on the boxes. One contained a bag, and that didn't have a seal either, but I can't be certain it was from the Asus board.

 

So no, I wouldn't assume it was dodgy. A compatibility issue would be the first thing I'd consider. Is the BIOS updated to support the CPU? Is the RAM bad? Power supply?

 

 

Hey thank you for that reply, appreciate it.

 

I have the latest Bios update but I have installed Trident-Z Neo 3600 C14 memory which is pretty low latency and high voltage (Default 1.45)

 

I would like to blame that but unfortunately it was doing it with another memory set I tested Trident Z 3200 C16.

 

I disabled Precision Boost Overdrive and the shut downs seem to have stopped but it still fails to post randomly, fans and RGB going but no video signal or it just gives the old "Bios failed to post press... to enter setup"

 

Happens on default settings or with an all core 4.3ghz overclock, with DOCP or without DOCP.

 

But I do appreciate your input makes me less suspicious - I definitely prefer having legit issues over dubious business issues.

 

 


Plazrael

35 posts

Geek


  #2575571 28-Sep-2020 20:42
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lucky015:

 

May have been opened by the retailer to flash to the latest firmware if it's a pre-XT model, this unit does sound like it may have required it. This wouldn't explain the CPU scratching though as it'd imply an alternate CPU needed to be used.

 

https://www.asus.com/News/pdxpnvopsluclghy

 

 

 

 

Unfortunately I updated the bios myself from an older version, the old versions are supported just aren't optimized.


Plazrael

35 posts

Geek


  #2575572 28-Sep-2020 20:51
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SirHumphreyAppleby:

 

Is the RAM bad? Power supply?

 

 

Tested RAM with MEMTest passed 100% - My power supply is from my previous rig -

 

Raidmax 850w Gold AI modular which is high wattage but definitely worth investigating, not exactly top of the line.


Plazrael

35 posts

Geek


  #2575573 28-Sep-2020 21:00
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lucky015:

 

This wouldn't explain the CPU scratching though as it'd imply an alternate CPU needed to be used.

 

https://www.asus.com/News/pdxpnvopsluclghy

 

 

Actually what you say could make sense as the CPU works with an older bios, so it technically could be updated with that CPU to the optimized version -

 

Do businesses do that though? I always just assumed it was the customers responsibility, I suppose if a customer bought a CPU with a mobo that needed a bios update to work they'd probably

 

save themselves some drama and do it I guess.

 

EDIT - I'm losing track of reality here - I updated the bios so definitely wasn't that.


geocom
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  #2575581 28-Sep-2020 21:49
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Cant find much info about that power supply does it have 2 CPU power cables or have you mistakenly plugged in PCIe power to the 2x2. Given what I can see from the images of that motherboard it looks possible.





Geoff E


 
 
 
 


Plazrael

35 posts

Geek


  #2575630 29-Sep-2020 01:34
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geocom:

 

Cant find much info about that power supply does it have 2 CPU power cables or have you mistakenly plugged in PCIe power to the 2x2. Given what I can see from the images of that motherboard it looks possible.

 

 

Yeah sorry the correct PSU model is Raidmax 850W Modular Power Supply RX-850AE -

 

It's next to impossible to plug the wrong cables into the CPU sockets as they are the only ones permanently attached to the PSU -  20+4 pin and an 8+4 - EDIT Typo with pin numbers

 

As long as you plug those in first before you attach the PCI-E and SATA cables it's pretty hard to mess it up.

 

The PCI-E cables are 8 pin one end and a couple of 6+2 at the other end with the 8 pin going into the PSU.

 

I mean, if I was in a trance I suppose I could have plugged the 6+2 into the 8 for the CPU. I'd be surprised if I was that careless but I will check when I open her up again.

 

Have a ton of audio cables like a nest of snakes to wade through at the moment though.

 

Would be great if it was just a stupid mistake like that, probably not that great for the CPU though...

 

 


Plazrael

35 posts

Geek


  #2575633 29-Sep-2020 02:04
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geocom:

 

Cant find much info about that power supply does it have 2 CPU power cables or have you mistakenly plugged in PCIe power to the 2x2. Given what I can see from the images of that motherboard it looks possible.

 

 

There is an 8 pin and a 4 pin CPU connector on the mobo and and 8 pin and TWO 4 pin plugs from the PSU.

 

I just assumed they are the same though the two 4 pins are labelled as ATX12V/EPS12V - I assumed one name for 4 and one name for 8, using them both, so an extra 4 pin basically....

 

Unless they are different and I'm wrong.


geocom
563 posts

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  #2575729 29-Sep-2020 10:50
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Sounds like you should be good on that front then. so long as the 12v rail is on the latch side and the gnd is on the bottom then you should be good.

 

With regards to the boxes the CPU should have come with a seal from the factory that you would have needed to rip off or cut to open. The boxes are hard to open without cutting this label.

 

With ASUS motherboards the ones I have built with have been the same as yours also I don't think ASUS quality check the manuals. I have had a manual arrive from them with the outside cover printed in English only to open the manual and find no English at all inside so I would suspect that a few creased pages wouldn't cause them to reject the product.

 

On my gigabyte board there is a option to keep a load on the PSU as some PSU's do have issues when the system does not draw enough power may pay to check to see if the Motherboard supports this as well.





Geoff E


surfisup1000
4875 posts

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  #2575733 29-Sep-2020 11:03
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Plazrael:

 

Do businesses do that though? I always just assumed it was the customers responsibility, I suppose if a customer bought a CPU with a mobo that needed a bios update to work they'd probably

 

save themselves some drama and do it I guess.

 

 

I asked pbtech to update the bios on a motherboard before I bought it (because my cpu was not supported by older bios versions) -- they refused to do it. 

 

 


xpd

xpd
Im a pirate
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  #2575740 29-Sep-2020 11:28
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surfisup1000:

 

Plazrael:

 

Do businesses do that though? I always just assumed it was the customers responsibility, I suppose if a customer bought a CPU with a mobo that needed a bios update to work they'd probably

 

save themselves some drama and do it I guess.

 

 

I asked pbtech to update the bios on a motherboard before I bought it (because my cpu was not supported by older bios versions) -- they refused to do it. 

 

 

 

 

They were happy to do mine ($130 board) for $40. Said no thanks and went elsewhere for $20.

 

 





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1101
2310 posts

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  #2575801 29-Sep-2020 13:06
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surfisup1000:

 

I asked pbtech to update the bios on a motherboard before I bought it (because my cpu was not supported by older bios versions) -- they refused to do it. 

 

 

Ive had a supplier send out MB's with known serious bios bugs , and they told the buyers(incl us) to update the bios ASAP .
Just sloppyness really .
What other industry tells the customer they have to do needed fixes themselves , on new hardware .

 

 


Plazrael

35 posts

Geek


  #2575810 29-Sep-2020 13:21
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geocom:

 

 

 

With regards to the boxes the CPU should have come with a seal from the factory that you would have needed to rip off or cut to open. The boxes are hard to open without cutting this label.

 

 

 

 

Yeah just went and checked the box and has the sticker and I'm pretty sure it was sealed actually so cheers eliminates another possibility.


Plazrael

35 posts

Geek


  #2575872 29-Sep-2020 14:02
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Also what is interesting is since disabling precision boost overdrive I haven't had a single shut down in 24 hours.

 

It has still failed to boot/post a couple of times though, but before I disabled PBO it was shutting down randomly every 10 minutes/half an hour.

 

If I could hazard a guess I would say that PBO increasing the power limits with such high voltage RAM down the line is making it throw a fit and quit.

 

Seriously doubt it's cooling my Kraken X63 is keeping the CPU idling away at 26-28 degrees.

 

One other thing I'll throw out there is in CPUID HW Monitor all the temps are fine except for one which I read online is usually a false reading caused by a lack of a sensor -

 

Maybe someone here knows?  All the temps are under 30 except for TMPIN4 which is always a constant 78-80 or higher, but others said not to worry because it's just a false reading due to a missing sensor.

 

If this is incorrect it's a worry though for sure.

 

 


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