Email works on phone but not on thunderbird.

Forums › Desktop computing › Email works on phone but not on thunderbird.

beenz

642 posts

Ultimate Geek

ID Verified

#279536 21-Oct-2020 16:13

I am having problems with Thunderbird on one of my email accounts.

The account works on my phone but on my laptop I get this error message

I have done a snip of my email client settings

see below

My phone settings look the same but something is wrong they are

SMTP server = expressogaming.co.nz

Security SSL/TLS

Port 465

Require sign is ticked

Authentication = automatic

Username = info@expressogaming.co.nz

password ************

Thanks

marpada

471 posts

Ultimate Geek

#2589883 21-Oct-2020 16:22

That Server Settings window is about IMAP (ie "reading emails"). You need to check the SMTP configuration for sending.

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irpegg

139 posts

Master Geek

#2589888 21-Oct-2020 16:31

Your sub domain mail.expressogaming.co.nz is not matching the SSL that's being served.

* Server certificate:
* subject: CN=*.platform.net.nz
* start date: 2020-05-13 00:00:00 GMT
* expire date: 2022-05-19 23:59:59 GMT
* issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA
* SSL certificate verify ok.

195.81.109.112.in-addr.arpa domain name pointer lp-005.platform.net.nz

Instead of mail.expressogaming try setting the rDNS hostname 'lp-005.platform.net.nz' for both incoming and outgoing, or turn off encryption for outgoing, as incoming seems fine.

beenz

642 posts

Ultimate Geek

ID Verified

#2589898 21-Oct-2020 16:55

Sorry I ma a bit confused.

How should the fields look in this

marpada

471 posts

Ultimate Geek

#2589910 21-Oct-2020 17:17

The Port and Connection Security is different that in the phone, so try set them the same. Also your mail provider must have documentation with the right settings.

beenz

642 posts

Ultimate Geek

ID Verified

#2589914 21-Oct-2020 17:22

marpada:

The Port and Connection Security is different that in the phone, so try set them the same. Also your mail provider must have documentation with the right settings.

Okay done that ...now i have to put in the password which i have forgot not sure how to retrieve it :(

beenz

642 posts

Ultimate Geek

ID Verified

#2589973 21-Oct-2020 18:28

All good....got the password but I am now getting this error message on sending

An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 112.109.81.195 (112.109.81.195:25), connect error 10060.

I can receive okay

thanks